CET Reviews 4,360

Excellent customer service.

The engineer came quickly, did an excellent job, was very friendly.

Made sure everything was working before he left.

Gentleman could not make me feel better about the situation was so lovely and nothing a bother, made a very upset 28 year old about the state of her house feel better. Fixed his issues in minute. He je an assort to your team

I was pleased with the quick response to my boiler problem. I reported the problem in the morning and I got an engineer appointment late afternoon. The engineer by the name of Baz was polite and helpful.He set the hot 🔥 water temperature according to what I like. I am totally happy with the service.☆☆☆☆☆

Very professional and timely. Resolved my fault very quickly with the minimum of disruption. The engineer was very good.

The home insurance company quickly sent out the guy to fix the issue with the sink. He was very quick and easy to get on with. Plus he was very tidy in his work

Speedy and efficient

excellent service. They turned up within an hour fix the problem and explained how to avoid it in the future. Very satisfied, thank you.

They are very good. Fast response, take care of problems with my property, dealing directly with tenants. Not like other home emergency company who are quick to take money but when it comes to providing services they ask thousand questions. If they offer home emergency only I would use them for all my properties

The quick response and action

An excellent service very nice and knowledgeable gas engineer .

Engineer sent around to our house on the same day and fixed within the hour.

CET were very good from the first call. They dealt with my home emergency (blocked drain) quickly and efficiently. The engineer arrived promptly and did an excellent job. No more blocked drain! Well done.

I recently had the pleasure of having a plumber from ECT . I couldn't be more satisfied with the service provided. Every thing was handled professionally and efficiently. He arrived on time, and quickly diagnosed the issue. The quality of the work was excellent. He made sure the area left clean. I would highly recommend him I found him to be very skilful. Thank you.

Had an emergency drainage issue and contacted CET through their emergency number. Lady talked me through the process and engineer was booked for same day. Engineers rang me when on his way, and later blockage was cleared.

What a top guy! Proper lovely contractor came out and sorted our drain no problem. Good communication before too with a text to say when someone would arrive. Highly recommend.

Absolute shambles. My Nationwide/RSA emergency cover sent a CET engineer who lied through his teeth. He claimed he was fixing a part, then told CET my system was full of sludge—despite never even taking a water sample. CET then refused the claim, demanding £550 for a 'Power flush.' My boiler was just serviced in January and confirmed to be spotless by an independent pro. Because the CET engineer slapped a 'Do Not Use' notice on it, I had to spend £2.7k on a new boiler and as my insurance policy doesn't cover this I am out of pocket. I've escalated this to the underwriters (RSA). Avoid CET at all costs; they’ll find any excuse to dodge a claim.
UPDATE 31st May 26: Still avoiding their obligations. A mediator from Intact Insurance (Kelly) has tried to resolve my complaint and CET just aren't complying/responding which is both rude and frustrating. If they fail to respond by 8th June then I've no choice but to take this further with the Financial Services Ombudsman, absolutely diabolical and shoddy service, ignoring a problem won't make it go away!

Good prompt call out and job fixed very happy

Excellent service 10 /10.

We have Allianz Home Emergency Cover via MBNA and we reported that we had a slight leak on a valve going into the heating pump, at this stage we still had hot water and a working central heating system. This was passed on to CET and they arranged for an engineer to come out who then assessed the leak and ordered the required replacement valve part. He returned to fit this part 3 days later at 9:30pm on a Friday night. In trying to do the repair he split our hot water copper cylinder where a pipe entered it. We now have no hot water or heating as he has had to cap off various pipes to this cylinder to stop it leaking when we turned the stop tap back on. This was so at least we could have some cold water and flush the toilets. Both the company CET and Allianz now don’t want to accept any liability for what one of their employees has done and said it is down to fair wear and tear on the copper cylinder, which was working fine before even with our initial slight leak.

Quick response to my emergency plumbing problem which was sorted out by a friendly, efficient engineer. The initial telephone contact was good too.