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See what reviewers are saying

Rated 1 out of 5 stars

The worst crypto exchange in the entire history! There are terrible Russian websites that provide better services. Delays, High fees, Huge verifications as if you're approving millions of dollars and... See more

Rated 1 out of 5 stars

They accept both cash and crypto but will not let you transfer out crypto unless you complete their enhanced verification and provide them complete information from your source account (wallet). They... See more

Rated 3 out of 5 stars

Bad treatment from this exchange app. I'm really not impressed by the lack of transparency displayed by this company. I would not suggest anyone buying any crypto from this shady app as my money has b... See more

Rated 1 out of 5 stars

Most people haven't realized that this is a clone of the real CEX platform, that is why there are so many bad reviews and scam stories. I found out after I submitted a complaint to the website on my p... See more

Company details

  1. Cryptocurrency Service
  2. Finance broker
  3. Investment service

Information provided by various external sources

CEX.IO BROKER is a CFD trading platform that combines the best of multi-asset and cryptocurrency trading services to make cryptocurrency more accessible.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

85 reviews

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1-star

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Rated 1 out of 5 stars

cex.io is a scam

cex.io is definitely a scam, they made withdrawals difficult by asking what VPN I was using. and long-winded messages and groups on Telegram only admins can write, yes because I asked this one day after that direct messages are not allowed for members.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from these scammers

Stay away from these scammers, i have been trying to withdraw my crypto for a week and they always reject it without giving any informations whay it ws rejected, they made thier profit by keeping our money with them, Don't get trapped by these scammers sty away

27 March 2024
Unprompted review
Rated 1 out of 5 stars

I HAVE HAD THE WORST EXPERIENCE…

I HAVE HAD THE WORST EXPERIENCE POSSIBLE WITH CEX.IO, I THINK I WILL FILE A LAWSUIT AGAINST THEM. THEY DON'T WANT TO RETURN THE CASH ON THE ACCOUNT, I'VE BEEN TALKING WITH THEM FOR 3 MONTHS BECAUSE THEY ASKED FOR THE ORIGIN OF THE PROPERTY. WHEN I PROVED EVERYTHING TO THEM AND ASKED THAT THE MONEY BE RETURNED TO THE ACCOUNT FROM WHICH IT WAS PAID TO THE FIAT WALLET, THEY REFUSED THE TRANSACTION AGAIN. I HAVE BEEN TRYING TO COMMUNICATE WITH SOME WAY OF E-MAIL FOR 2 WEEKS AND NO ONE ANSWERS. THEY HAVE HORRIBLY HIGH COMMISSIONS, THE WORST CRYPTO EXCHANGE I HAVE EXPERIENCED, THEIR BUSINESS IS BORDERING ON CRIMINAL, I THINK THE POLICE SHOULD DEAL WITH CEX.IO
DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS FRAUDULENT CRYPTO EXCHANGE.

30 November 2023
Unprompted review
Rated 1 out of 5 stars

money just disappears

When i made a deposit to buy crypto and withdraw there was already 'Maintenance' for that currency since 2 weeks, which I didn't know about. I had to wait for a week that this was 'resolved' but since I requested to withdraw, that money is in the limbo, not here not there, and the request has been pending as it has from the start. Customer service stopped replying. Why is that company still out there?

30 June 2023
Unprompted review
Rated 1 out of 5 stars

Keep away

Keep away, they don't care about your money as soon as you deposit it to the platform.

They will find 1000 and 1 reason to not allow you withdraw, if you make some profit... They will not authorize you, will put withdraw under maintenance, will close your account and block in all social networks... Just check the reviews for cex.io exchange, not 5 stars, because this are fake, but 1 stars...

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Today my debit card was hacked…

Today my debit card was hacked reflecting CEX.IO as the merchant which charged the 3 transactions amount from my account. I have never invested in crypto. Dont know anything about it. Never planned to invest and dont have time to understand how it works yet this site somehow managed to take my card info and hacked into it. S C A M!

STAY AWAY FROM THIS TRASH.

22 February 2023
Unprompted review
Rated 1 out of 5 stars

Scam

They are the most expensive and their client service is the worst. You can,t even withdrow

7 January 2023
Unprompted review
Rated 1 out of 5 stars

absolutely terrible

absolutely terrible. could not get any help from customer service at all. was able to purchase crypto but they would reject my withdrawal every single time and would not get back with me to fix it. ended up just converting the crypto back to cash and taking it back out. will not do business with this company again.

4 December 2022
Unprompted review
Rated 1 out of 5 stars

SAMMER NOT ABLE LOGIN MY BLACE $375…

SCAMMER
I HAVE NOT BEEN ABLE TO LOGIN OR ANYTHING , my account is deactivated they wont refund me my balance, since NOVEMBER nothing has been done at all, DONT TRUST THIS SITE, you wont even get a replay, $375 GONE

21 November 2022
Unprompted review
Rated 1 out of 5 stars

big scammer website block my account…

big scammer website block my account and my balance no able login my advice no open account take your money no customer support after take it money

i have copy of your email you sys i have open it defined
lnk website and hack your account my balace 00 now

h

29 October 2022
Unprompted review
Rated 4 out of 5 stars

Cex.io is the best crypto exchange…

Cex.io is the best crypto exchange office and the main thing about it is that you have security and the best protection of your tockens.
It asks for a lot of data and documentation, but all that is for the purpose of our security!

18 September 2022
Unprompted review
Rated 5 out of 5 stars

Cex.io is the best crypto exchange…

Cex.io is the best crypto exchange office and the main thing about it is that you have security and the best protection of your tockens.
It asks for a lot of data and documentation, but all that is for the purpose of our security!

15 July 2022
Unprompted review

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