C.Gars Ltd Reviews 29,397

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb service, highlighting the friendly staff and exceptional communication throughout the ordering process. The delivery service is frequently described as fantastic, with many noting the speed and careful packaging that ensures products arrive in perfect condition. Reviewers appreciate the vast selection of premium products, the ease of online shopping, and the excellent quality of the items received. However, some customers also noted occasional issues with product quality, specifically mentioning cigars arriving dry or being unsmokable. A few other people also felt that the company's email frequency was excessive, detracting from their overall experience.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the impressive selection of cigars and... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and brilliant.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of cigars and... See more

Order

Consumers find the ordering process to be positive, often describing it as quick, easy, and flawless. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

C gars are great value I will not go Anywere else.. there delivery service is fantastic... I buy the Aladino Corojo Patton Cigar 9 inch it's great relaxing cigar my head body feels amazing smoking it... See more

Company replied

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service and selection! I was looking to buy a selection of empty cigar boxes to turn into Dice Trays for various games and C.Gars Ltd came to the rescue with awesome prices and an... See more

Company replied


Company details

  1. #2 of 14 best companies in Cigar shop
  2. #5 of 83 best companies in Alcohol Store
  3. #2 of 41 best companies in Tobacco shop
  4. #2 of 17 best companies in Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Decent prices

Decent prices , delivery and service 👍

17 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your kind words about our prices, delivery, and service. We're glad you had a positive experience.

Kind Regards
Louise - C Gars Ltd

Rated 4 out of 5 stars

Selection of cigars on line is…happy customer

Selection of cigars on line is impressive. Speed and condition of delivery was swift and cigars in great condition.

17 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are delighted to hear you found our online cigar selection impressive and that your delivery was swift and in great condition. We appreciate your feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

The order was very well packed and…

The order was very well packed and arrived promptly.

24 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your fantastic review! We're so glad to hear your order was well packed and arrived promptly.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Good thanks

24 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for taking a moment to leave us a 5‑star review. It means a great deal to us and we’re genuinely grateful.

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Have used cgars as my main source of…

Have used cgars as my main source of stogies for a while now and their second to none. If you join their club you get flash sales every couple of days. Their subscription service is very reasonable, customer service is top of the line and dispatch times are always quick. A great company that truly understand the love of smoking cigars. Thanks for everything in these testing, trying times for all cigar and pipe smokers. You truly are a bunch of mega bosses, one of these days I will get to a Cgar store and say hello and have a smoke, my best wishes to everyone at Cgars!

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so happy to hear about your wonderful experience with us! Your kind words truly mean a lot, especially during these times. We are thrilled you appreciate our club, subscription service, and quick dispatch. We eagerly await your visit to one of our stores for a smoke and a chat! Thank you for your fantastic feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Delivery came on time and the quality…

Delivery came on time and the quality was great. Loved it and will buy again.

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you loved your order and that it arrived on time with great quality! We appreciate your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding First Experience

⭐⭐⭐⭐⭐ Outstanding First Experience
My first order arrived yesterday, and I couldn't be more impressed. From the moment I opened the parcel, it was obvious that everything had been picked and packed with exceptional care and attention to detail.
The cigars arrived in perfect condition and looked absolutely superb. I was also delighted by the thoughtful extras included in the package. The mini Bovedas, complimentary sweets, and excellent in-house magazine all helped make the experience feel special and personal. The QR codes linking directly to the website are a particularly clever and useful touch.
In an age when customer service often feels rushed or impersonal, this company has clearly gone the extra mile. My first order exceeded expectations in every respect, and I will certainly be ordering again. Highly recommended.

30 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear that your first order exceeded your expectations! It is wonderful to know that the care and attention to detail, from packaging to the thoughtful extras, made your experience special and personal. We truly appreciate your kind words and look forward to serving you again.

Kind Regards
Louise - C Gars Ltd

Rated 1 out of 5 stars

Bought X5 Montecristo no:4 pack & only…

Bought X5 Montecristo no:4 pack & only 1 out of the 5 was smokable! i will be trying elsewhere from now on as i can see by reviews this seems to be a common issue. Cigar cutter is great although nothing to use it on as i had to bin the rest of Cigars which is a waste of money and disappointing when i took them to my godsons 18th and looked stupid paying all that money for a product that cant be enjoyed/used. Shame

14 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Chris,

Thank you for taking the time to leave your review. We apologise that you had a negative experience with us. We would like to invite you to get in touch with us so we can discuss this further and ensure that your expectations are met.

I have sent an email and we hope to hear from you soon.

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication, comprehensive selection. Thank you!

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're delighted you appreciated our fast delivery, communication, and selection. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Quality

Quality cigars in quality packaging. Thank you!

23 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are delighted you appreciate our cigars and packaging! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

A great selection to choose from and at…

A great selection to choose from and at excellent prices too! Cigars arrived well packed and quickly too, delivery status along the way also provided.

Excellent service!

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful review! We are delighted you found our selection and prices excellent. It's great to hear your order arrived quickly, well-packed, and with delivery updates.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

From choice of cigars to delivery

From choice of cigars to delivery, C.Gars are excellent. Reviews of cigars on website relevant and, overall, are quite accurate in relation to taste / construction / draw; making choices easier.

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are delighted to hear that you found our selection and delivery excellent. It's great that our cigar reviews were helpful in your choices.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

nice quick service

nice quick service. appreciated the package and extra gifts.
looking ahead for next purchase

23 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad you enjoyed our quick service, package, and extra gifts! We look forward to your next purchase.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Just brilliant.

22 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Top class service

Top class service, quick delivery and packaging fantastic as posted in a cedar cigar box with bovida bags and even a free cigar cutter.

29 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are so pleased you enjoyed the quick delivery, careful packaging, and the extra gift.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

The service received at Ryder st by…

The service received at Ryder st by superb and knowledgeable staff as always made it a great experience as always. Had some excellent cigar recommendations especially the my father blue.

15 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're delighted to hear you had such a great experience at our Ryder Street store. We appreciate your kind words about our knowledgeable staff and excellent cigar recommendations!

Kind Regards
Louise - C Gars Ltd

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