C.Gars Ltd Reviews 29,366

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,808 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb service and vast selection of products, making online shopping a breeze. Many highlight the excellent communication, efficient dispatch, and quick arrival of orders, often with next-day delivery. The products are frequently noted for their high quality and are always carefully packed, ensuring they arrive in perfect, undamaged condition. Reviewers appreciate the easy ordering process, the informative website, and the overall flawless experience, often receiving pleasant surprises with their purchases. However, some customers reported issues with product quality, specifically mentioning cigars arriving dry and unsmokable. Additionally, a few people were dissatisfied with the company's email frequency, finding the constant promotional messages overwhelming.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the amazing choices, excellent cigars, and the... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Customers consistently note positive experiences with quality, often praising the superb cigars and the... See more

Order

Reviewers highlight positive aspects of order, consistently reporting flawless experiences and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

C gars are great value I will not go Anywere else.. there delivery service is fantastic... I buy the Aladino Corojo Patton Cigar 9 inch it's great relaxing cigar my head body feels amazing smoking it... See more

Company replied

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service and selection! I was looking to buy a selection of empty cigar boxes to turn into Dice Trays for various games and C.Gars Ltd came to the rescue with awesome prices and an... See more

Company replied


Company details

  1. #2 of 14 best companies in Cigar shop
  2. #5 of 83 best companies in Alcohol Store
  3. #2 of 41 best companies in Tobacco shop
  4. #2 of 17 best companies in Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Delivery came on time and the quality…

Delivery came on time and the quality was great. Loved it and will buy again.

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you loved your order and that it arrived on time with great quality! We appreciate your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding First Experience

⭐⭐⭐⭐⭐ Outstanding First Experience
My first order arrived yesterday, and I couldn't be more impressed. From the moment I opened the parcel, it was obvious that everything had been picked and packed with exceptional care and attention to detail.
The cigars arrived in perfect condition and looked absolutely superb. I was also delighted by the thoughtful extras included in the package. The mini Bovedas, complimentary sweets, and excellent in-house magazine all helped make the experience feel special and personal. The QR codes linking directly to the website are a particularly clever and useful touch.
In an age when customer service often feels rushed or impersonal, this company has clearly gone the extra mile. My first order exceeded expectations in every respect, and I will certainly be ordering again. Highly recommended.

30 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear that your first order exceeded your expectations! It is wonderful to know that the care and attention to detail, from packaging to the thoughtful extras, made your experience special and personal. We truly appreciate your kind words and look forward to serving you again.

Kind Regards
Louise - C Gars Ltd

Rated 1 out of 5 stars

Bought X5 Montecristo no:4 pack & only…

Bought X5 Montecristo no:4 pack & only 1 out of the 5 was smokable! i will be trying elsewhere from now on as i can see by reviews this seems to be a common issue. Cigar cutter is great although nothing to use it on as i had to bin the rest of Cigars which is a waste of money and disappointing when i took them to my godsons 18th and looked stupid paying all that money for a product that cant be enjoyed/used. Shame

14 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Chris,

Thank you for taking the time to leave your review. We apologise that you had a negative experience with us. We would like to invite you to get in touch with us so we can discuss this further and ensure that your expectations are met.

I have sent an email and we hope to hear from you soon.

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication, comprehensive selection. Thank you!

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're delighted you appreciated our fast delivery, communication, and selection. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Quality

Quality cigars in quality packaging. Thank you!

23 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are delighted you appreciate our cigars and packaging! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

A great selection to choose from and at…

A great selection to choose from and at excellent prices too! Cigars arrived well packed and quickly too, delivery status along the way also provided.

Excellent service!

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful review! We are delighted you found our selection and prices excellent. It's great to hear your order arrived quickly, well-packed, and with delivery updates.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

From choice of cigars to delivery

From choice of cigars to delivery, C.Gars are excellent. Reviews of cigars on website relevant and, overall, are quite accurate in relation to taste / construction / draw; making choices easier.

16 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are delighted to hear that you found our selection and delivery excellent. It's great that our cigar reviews were helpful in your choices.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

nice quick service

nice quick service. appreciated the package and extra gifts.
looking ahead for next purchase

23 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad you enjoyed our quick service, package, and extra gifts! We look forward to your next purchase.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Just brilliant.

22 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Top class service

Top class service, quick delivery and packaging fantastic as posted in a cedar cigar box with bovida bags and even a free cigar cutter.

29 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are so pleased you enjoyed the quick delivery, careful packaging, and the extra gift.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Always good quality

Always good quality. Always great service.

15 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

The service received at Ryder st by…

The service received at Ryder st by superb and knowledgeable staff as always made it a great experience as always. Had some excellent cigar recommendations especially the my father blue.

15 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're delighted to hear you had such a great experience at our Ryder Street store. We appreciate your kind words about our knowledgeable staff and excellent cigar recommendations!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

well organized company good staff …

well organized company good staff steph has always seen to my requests well packed always on time thanks

22 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear about your positive experience with our well-organized company and helpful staff. Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 4 out of 5 stars

Cigars lovely and packed well

Cigars lovely and packed well
Only problem cigar cutter broke after using once

22 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are glad you enjoyed the cigars. We are sorry to hear about the cutter and appreciate your feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent service

Superb service, easy website to use and superfast delivery. Quality products and I can highly recommend them.

14 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you enjoyed our superb service, easy website, and superfast delivery! Thank you for your high recommendation.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great range of products

Great range of products, fantastic service from the staff and quick delivery. My regular tobacconist

22 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Good Delivery & Services

In spite of high prices for tobacco products due to high taxes, the range & quality to cigars from CGars Ltd is great with good delivery & customer services. M current number one for purchases.

5 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We truly appreciate your positive feedback! We're delighted you value our range, quality, delivery, and customer service. Thank you for making us your top choice!

Kind Regards
Louise - C Gars Ltd

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