After using the C&G website, I was able to put my daughter and her partner at ease after speaking with Ella, who gave great advice.
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See what reviewers are saying
The only milk that our 18 month old can drink, despite being on a different brand before, she loves this. She’s so full of energy throughout the day & always goes to sleep nicely after a bottle - we w... See more
Company replied
I've used this brand for both my daughters and even qith lockdown and other issues we've come across asda has always been able to supply and deliver there best service to us for being to get our young... See more
Company replied
great product, our little boy lost more than half his birth weight due to being ill whilst i was breast feeding he was given top ups of the cow and gate hungry milk and it worked! whilst i didn't wan... See more
Company replied
Company details
Written by the company
Founded in Britain 🇬🇧 Made with love for little tummies❤️ Making babies smile for over 100 years🥰
Contact info
United Kingdom
- 0800 977 8880
- cgbabyclub.co.uk
4.7
Excellent
635 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Leanne was very helpful
Leanne was a great help, fingers crossed all of the tips work for tonight
28 November 2024
Unprompted review
Reply from Cow&Gate UK
Good evening Warren,
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
Excellent Customer Service
I recently reached out to C&G support to report a website issue. The customer service really was fantastic. Regular updates, professional responses (Leanne). Really wonderful. You should be proud of your people.
28 November 2024
Unprompted review
Reply from Cow&Gate UK
Good afternoon Lindsay,
Thank you for taking the time to write this lovely review. Your feedback is extremely valuable to us, and we are delighted that we were able to assist you.
Please feel free to reach out to us in the future. Our team is available from 10am to 10pm, 7 days a week.
Best wishes,
Vic from the Cow & Gate UK team
Full and comprehensive answer
Full and comprehensive answer, highly recommended
26 November 2024
Unprompted review
Reply from Cow&Gate UK
Hi Joel,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you found our support so helpful and comprehensive.
If you ever need anything else or have further questions, please don’t hesitate to reach out—we’re always here to help.
Best wishes,
Prash from team Cow&Gate Uk ❤️
Vitamin C query
As a first time mum, you have a lot of queries and one of them is when to start giving vitamin C as I got confused since I hive less powdered milk and top it up with cow’s milk.
Leanne was the one who did speak to me in whatapp. She was very patient with all my queries and very knowledgeable. Thank you so much for your help Leanne.
18 November 2024
Unprompted review
Reply from Cow&Gate UK
Hello Anne,
Thank you so much for taking the time to leave such a lovely review! We're thrilled to hear that Leanne was able to provide you with the support and guidance you needed as a first-time mum. It's our goal to ensure you feel confident and well-informed every step of the way, and your kind words mean the world to us.
If you ever have more questions or need further assistance, don't hesitate to reach out. Wishing you and your little one all the best!
Best wishes,
Cédrine and the Cow & Gate Team ❤️
Quick response
I used the whatsapp, and was really good. I had personalised help for all my questions. I will use it again if needed. Super easy to get help.
14 November 2024
Unprompted review
Reply from Cow&Gate UK
Thank you for your thoughtful feedback. We’re thrilled to hear our WhatsApp support met your needs with a personal touch. At Cow & Gate, we aim to create meaningful experiences, and your review reaffirms that we're on the right track. We look forward to assisting you again whenever needed.
~Team Cow & Gate UK.
Amazing service from leanne
Amazing service from leanne, second to none.
11 November 2024
Unprompted review
Reply from Cow&Gate UK
Thank you for finding the time to write this lovely review, your feedback is so valuable to us. We're delighted we could help.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
Good customer service
Spoke with Leanne today and very helpful. Thank you.
7 November 2024
Unprompted review
Reply from Cow&Gate UK
Thank you for your wonderful review, Rachel! 🌟 We're thrilled to hear that Leanne was able to assist you and provide helpful service. We appreciate your kind words and your trust in Cow & Gate. 💚
Leanne Midwife was absolutely fantastic…
Leanne Midwife was absolutely fantastic with emails regarding information on formula feeding.So kind,informative and helpful 😊 Thank you so much 😊
22 October 2024
Unprompted review
Reply from Cow&Gate UK
Hello Stephanie,
Thank you for your wonderful review! We're so pleased to hear that Leanne was able to support you with the information you needed on formula feeding. Our team strives to be kind, informative, and helpful, so it’s lovely to know Leanne made a difference.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes,
Cédrine from the Cow&Gate UK team
Leanne eas very helpful when I asked…
Leanne eas very helpful when I asked her about aproblem in suppling milk to my daughter
17 October 2024
Unprompted review
Reply from Cow&Gate UK
Good evening Dr Sameh Elsayed,
Thank you for sharing this wonderful review. We are delighted that Leanne was able to assist today.
Kind wishes,
Vic from the Cow & Gate UK team.
Horrible gas pain!
I gave cow & gate first infant milk to my newborn for a few weeks and I regret it. It gave him a lot of gas pain and he suffered from constipation. During and after feeds, he would arch his back in pain and you could literally hear the wind gurgling in his stomach as he writhed around in discomfort. I do not recommend this milk. It's heavy on the stomach, difficult to digest and it caused a world of digestive problems for my baby. When we changed to a different formula, his gas and constipation went away immediately.
20 May 2024
Unprompted review
Reply from Cow&Gate UK
Good afternoon,
Thank you for taking the time to write this review, we are really sorry to hear of your disappointment.
We're glad to see your little one is now settled.
Best wishes, Jo from Cow & Gate UK.
Reply from Cow&Gate UK
Thank you so much for taking the time to review your experience with us. If we can be of any further assistance in the future, please do not hesitate to get in contact with us again.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Emma from the Cow & Gate UK team.
Absolutely wonderful advice from…
Absolutely wonderful advice from Leanne. She listened to my concerns and never rushed me at all. Really felt I could open up to her and trusted her.
26 September 2024
Unprompted review
Reply from Cow&Gate UK
Dear Anna-Marie
Thank you so much for leaving such lovely feedback. We are so pleased to hear that Leanne supported you so well.
Best wishes, Carrie from the Cow & Gate UK team.
Great customer service from Leanne
very in-depth and detailed answers and very helpful and kind, thanks Leanne
24 September 2024
Unprompted review
Reply from Cow&Gate UK
Good afternoon Melanie. Thanks so much for this lovely 5* review. I will be sure to pass on your kind words to Leanne.
Please don't hesitate to contact us again, should you have any further questions.
Best wishes, Faye from the Cow & Gate UK team.
Great customer service
Emma was super helpful on Instagram! Thank you
22 September 2024
Unprompted review
Reply from Cow&Gate UK
Hello Naomi,
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
Very helpfull .
20 September 2024
Unprompted review
Reply from Cow&Gate UK
Thank you so much for taking the time to leave this review. We are so glad we could help you. Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week. Best wishes, Emma from the Cow & Gate UK team.
Great Customer Support assistance from Leanne , am impressed.
Contacting them for the first time for something they don’t delve into, got a well articulated and detailed response and also suggestions to assist me get solution from Leanne a great customer support staff .
Thumbs up
16 September 2024
Unprompted review
Reply from Cow&Gate UK
Thank you for taking the time to leave this wonderful review, we're so pleased we could assist with the information you required.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week. Best wishes, Emma from the Cow & Gate UK team.
Reply from Cow&Gate UK
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Emma from the Cow & Gate UK team.
Very helpful advice and guidance given…
Very helpful advice and guidance given by Leanne with lots of links to help with my enquiry. Thank you so much
16 September 2024
Unprompted review
Reply from Cow&Gate UK
Good evening Jaycee.
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Chloe from the Cow & Gate UK team.
The customer service via WhatsApp…
The customer service via WhatsApp answered my query satisfactorily. The response was also very well detailed in explanation, every bit of which was useful
and helpful.
9 September 2024
Unprompted review
Reply from Cow&Gate UK
Good evening Ade,
Thank you for finding the time to write this lovely review, your feedback is so valuable to us. We're so pleased we could help.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
Contacted through WhatsApp with…
Contacted through WhatsApp with questions, all answered and easy way to communicate
9 September 2024
Unprompted review
Reply from Cow&Gate UK
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
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