CGX UK Reviews 

1,923
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often finding them in much better condition than expected, sometimes even appearing brand new despite being listed as used. Many consumers appreciate the competitive pricing, noting that items are often significantly cheaper than on other platforms, and the free, fast delivery is a consistent highlight. The staff, particularly in stores, are frequently commended for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist customers. However, some people were dissatisfied with occasional issues such as receiving dirty items, incorrect products, or missing components like chargers. A few other people also felt that delivery could be inconsistent, with some experiencing delays, lack of tracking information, or items not arriving as expected.

What people talk about most

Product

People report positive experiences with product, often praising the good condition and reasonable pricing of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Quality

Customers had positive experiences with quality, with many reviewers receiving items in good to perfect... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be very good and reasonably... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied


Company details

  1. #51 of 74 best companies in Mobile Phone Shop
  2. #79 of 91 best companies in Computer & Accessories store
  3. #13 of 17 best companies in Shopping outlet
  4. #18 of 20 best companies in Second-hand Computer Shop
  5. #6 of 6 best companies in Used Game Shop

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(1,923)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good

good condition, promptly delivered.

6 February 2026
CGX UK logo

Reply from CGX UK

Hi Will, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Excellent service

Excellent service, great price products and arrived well packed on time

9 February 2026
CGX UK logo

Reply from CGX UK

Hi Rita, thank you for your 5* review.

Steve

Rated 1 out of 5 stars

Failed miserably at every opportunity.

It took well over a week for the items to arrive.
one of the items wasn't posted to the incorrect address.
on opening the packages there was absolutely no correspondence to say that it was from cgx. no order number. no reference to anything at all.
One of the items is faulty. I have contacted cgx and heard nothing back.
pretty much in every category they have failed miserably.

29 January 2026
CGX UK logo

Reply from CGX UK

Hi Marc, please accept our apologies for the trouble you have had with this order. The store that sent you your item will contact you to arrange a resolution with you.

Steve

Rated 5 out of 5 stars

Love jewellery

Ordered a charm which arrived well packaged and fast delivery- charm was in very good condition and great value for money exactly how described

3 February 2026
CGX UK logo

Reply from CGX UK

Hi Heather, thank you for your 5* review.

Steve

Rated 2 out of 5 stars

Delivery Time 2-3 days on website more…

Delivery Time 2-3 days on website more like a week to get 1 PS5 game.

27 January 2026
CGX UK logo

Reply from CGX UK

Hi Adam, our free delivery is not advertised as delivery within 2-3 days. All of our items are advertised with delivery of 2 - 3 working days. I have checked your order and it was delivered within this time frame.

Steve

Rated 4 out of 5 stars

item took a while to be dispatched

item was paid for and ordered, dispatch took a long time and i had to email/chase up the branch to get the package moving, arrived as described so 4/5 for that.

12 January 2026
CGX UK logo

Reply from CGX UK

Hi Robby, thank you for taking the time to leave a review.

Steve

Rated 5 out of 5 stars

Very good staff

I have only had very good experience in CGX ts1 . Mr K and Emma hands very good customer relations. I have always been treated well and get my items. Even when no available, I will be called once it’s in stock. Mr k and Emma are very good staff. Weldone guys!

6 November 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Bolaji, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Appreciating Mr K and Emma.

Mr K and Emma are always delivering! These staff of CGX are superstars. On several occasions,I had gone into their office in cleaveland Ts1 and asked for several items, Tvs, iphones, samsung Ultras and Mr K , Emma and Fahan before he was transfered will always do me well. Even if they do not have what I want, they will tell me to be patient and call me when the item is available. The last item I bought was an iPhone 16promax, I needed for my daughter's 18th birthday and Mr k and Emma made sure my daughter got her desired gift. Mr K will even get me a phone case as an extra gift( paid from his personal money). Both of them are always warm and welcoming to customers and both are always offering sweet and chocolate anytime I entered their office. Mr K will always make me laugh. There is no dulling moment with these two staff.

Because of how customer centric, they are, I have brought several customers to their office. My husband and friends will not even go to another place because Mr K and Emma always got us covered anytime.

Thank you so much guys, you are superstars!!

17 January 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Bolaji, thank you for your 5* review.

Steve

Rated 2 out of 5 stars

The charger for the laptop is broken

The charger for the laptop i bought is faulty. It works only intermittently

12 January 2026
CGX UK logo

Reply from CGX UK

Hi Faye, can you please contact me at steve@cgxuk.co.uk with your order number and I will investigate this for you.

Steve

Rated 4 out of 5 stars

Had my up and down

Had my up and down. With this company ther has been times where I would never go back due to. Some horrendous customer service service when item are damaged and they do nothing about it. Then other. Times it’s be excellent and fast and quick service with a decent deal.

28 November 2025
CGX UK logo

Reply from CGX UK

Hi Gemma, thank you for taking the time to leave a review. If you have any issues with any future orders please contact me at steve@cgxuk.co.uk and I will be able to assits you.

Steve

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