Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more
Company replied
Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more
Company replied
First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more
Company replied
Company details
- #51 of 74 best companies in Mobile Phone Shop
- #79 of 91 best companies in Computer & Accessories store
- #13 of 17 best companies in Shopping outlet
- #18 of 20 best companies in Second-hand Computer Shop
- #6 of 6 best companies in Used Game Shop
Written by the company
We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!
Contact info
United Kingdom
- info@cgxuk.co.uk
- cgxuk.co.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sent me wrong size for magic keyboard…
sent me wrong size for magic keyboard wanted to return and didn’t get any support
13 December 2025
Reply from CGX UK
Hi Prince, thank you for taking the time to leave a review, the store has contacted you and you have said it is the correct keyboard and you want to keep it. If you have any further issues pkease contact me at steve@cgxuk.co.uk.
Steve
Reply from CGX UK
Hi Joe, thank you for your 5* review.
Steve
The prices where very good... But!
The prices where very good... But...
Please keep in mind that there weren't sent in a box... I am a in box collector and one of the products that I brought was beaten up in the mail.
17 December 2025
Reply from CGX UK
Hi Scott, thank you for taking the time to leave a review and your feedback.
Steve
Reply from CGX UK
Hi Tobias, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Dale, thank you for your 5* review.
Steve
Came quicker than i expected
11 December 2025
Reply from CGX UK
Hi Margaret, thank you for your 5 * review.
Steve
Bought a few items from this company…
Bought a few items from this company over the years and I am happy with my current purchase. Customer service are helpful, items are competitively priced and delivered pretty quickly. Thanks
10 December 2025
Reply from CGX UK
Hi Matt, thank you for your 5 * review.
Steve
Disappointing
Ordered a PS5 game through these guys. Delivery was fairly quick but product quality was poor. Was second hand so understandably wasn’t going to be immaculate. Disc wasn’t even pressed down in the compartment when opening but main issue were that it had clear dirt marks, food marks and fingerprints all over the disc. Could’ve made a bit of an effort to give it a clean before shipping it off.
Won’t be purchasing again
11 December 2025
Reply from CGX UK
Hi Liam, please accept our apologies for how this order has arrived. The Store Manager from the store that sent you the item will contact you today to sort a resolution out with you.
Steve
Oral-B spiderman kids toothbrush
Oral-B spiderman kids toothbrush. Ordered on line, it stated the delivery dates.
It was Brand New in sealed box
It arrived on time even at xmas.
What's not to like.
11 December 2025
Reply from CGX UK
Hi Mike, thank you for your 5 * review.
Steve
I paid for guitar and it was shipped…
I paid for guitar and it was shipped straight away . I pH ned CGX up and a guy called Kyle gave me the tracking details. The guitar came 4 days later . I think that's good for Christmas time. The guitar was well packed and I love it. I'm well happy. I would highly recommend this shop to you .
Regards
Barry
10 December 2025
Reply from CGX UK
Hi Barry, thank you for your 5 * review.
Steve
Well done
Simple, fast and kept their promises; what more do you want - well done to CGX
2 December 2025
Reply from CGX UK
Hi Ian, thank you for your 5* review.
Steve
Perfect customer service!
When I received my order, I had a problem with the item. CGX were quick to reply to my email and ensured I got a swift resolution to the issue. Perfect customer service!
25 November 2025
Reply from CGX UK
Hi Marc, thank you for taking the time to leave a review.
Steve
You send me a refurbished item which is…
You send me a refurbished item which is not what I want . Deceptive advertising. No follow up after sales . Will never buy from your company again !!
3 December 2025
Reply from CGX UK
Hi Chin,
If you prefer not to purchase refurbished items, we strongly recommend avoiding listings that are clearly advertised as pre-owned. This particular item was listed as Pre-Owned Grade B (Unboxed), which accurately reflects the product you received. As the listing was clear, we cannot be held responsible for any misunderstanding that arises from not reviewing the details before purchase.
Kind regards,
Steve
Don't leave reviews often but great…
Don't leave reviews often but great price and delivery
1 December 2025
Reply from CGX UK
Hi David, thank you for your 5* review.
Steve
Reply from CGX UK
Hi Natalie, thank you for your 5* review.
Steve
Bought 'black ops 6' for £20
Bought 'black ops 6' for £20 from this place still in it's plastic wrapping. Can't fault the price or the delivery, excellent!
21 November 2025
Reply from CGX UK
Hi Dustin, thank you for your 5* review.
Steve
Didn't get my order
Didn't get my order, it got lost in transit. This is my first and last time shopping with CGX
25 November 2025
Reply from CGX UK
Hi Sebastian,
I’ve already responded with an apology to your previous 1 star review regarding the issue with Royal Mail losing your parcel. I’m not sure why a second review was necessary, as it appears to relate to the same situation, which is unfortunately something outside of our control.
Steve
Reply from CGX UK
Hi Gerry, thank you for your 5* review.
Steve
Excellent service
Excellent service. Speaker was exactly what I had hoped for in top condition.
Arrived only a few days after ordering. 10/10
19 November 2025
Reply from CGX UK
Hi, thank you for your 5* review.
Steve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.