Chadwicks Reviews 

Got doors and floors off Chadwicks Limerick. Guided in decisions for Door types and handles etc by Mark. Top guy, very helpful and knowledgable. Gave price and delivery date. All arrived as expected. Brilliant service from start to finish. Would very much recommend this store.

Good deal but not reliable. - I have made a purchase through the website, and after 5 working days I haven't got any update on my order. So I called one of the shops and they said that the product is out of stock and they do not know when it will be available, yet the product was available and "in stock" at the time of the purchase. Now I am stuck with no material and no money.

Waited 20 mins totally ignored eventually went to plumbing counter and the guy had no idea what was n stock I left never again will I go back they have the worst service

ordered rough white deal 50mmx22mmx4.8m wood battens for roofing, listed as 2" x 1".
the 22mm turns out to be 20mm in thickness, which then impacts negatively on the copper nails used. You'd think 1" wood would be something close to an inch (25mm) and not 13/16th or roughly 10% out.

Honest to god shocking!! Made online order for black snickers for my son and when delivered I realised there grey and black so called number I was sent in message saying if any problems with order. Spoke to a girl who hung up while I was speaking then when I called back she said I'll put you onto someone and spoke to a Paul who said "I don't know anything about online orders" and passed me back onto the girl who said "Paul will have to ring you back" I replied he said she doesn't know about online orders and she laughs and said "he helped me before" and hung up. What kind of customer service is this. I'm left now not knowing who can help with wrong trousers!!

Worst experience dealing with an Irish company. Ordered a door for next-day delivery, and it didn’t arrive. Waited five days with no response to my emails. Tried to call customer care, and they hung up on me. They don’t care, just happy to take your money and ignore you. There are plenty of better Irish businesses out there that deserve the business - avoid at all costs!

Couldn't be worse customer service. Never reach out to schedule delivery, customer has to follow up multiple times to get a delivery slot. Once the delivery slot has been confirmed, they don't show up - this has happened me 4 times now. Yet the offer next day delivery??? Use an alternative

Ordered online Wednesday arrived this morning Friday, very happy. Product perfect as described.

I ordered a kitchen worktop from Chadwicks website for the "next day delivery". Nothing happened the next day and the day after. When I contacted Chadwicks, I was told that the worktop was not in stock and will be in stock in several days. A week later I called them again - delivery had been arranged for the next day, but without delivering the worktop to my apartment (they would bring it to the building only). I cancelled the order and went elsewhere.

Had a lovely experience in Chadwick’s in Stillorgan Ind Park this morning (17/05/25) with Gerry O’Reilly. He was most helpful and went above and beyond to help and advise me. Great to meet such nice and knowledgeable people and I will definitely be back..

Heard good things about Chadwicks, but have had a very poor experience myself. Three orders, three total mess ups:

- order 1: wrong items delivered (wrong size and materials). I noticed only weeks later, as we were moving to our new house, so it was too late to return. Over 100 euro wasted.
-order 2: in Chadwick's universes next day after Friday is Monday! So, no next day delivery. It's next working day. Beware or your weekend dyi plans will go belly up. One of the items arrived if super nad quality: crumbly and moldy stink once we opened it, 70 euro wasted.
- order 3: after Thursday comes... You got it - Tuesday delivery! Wrong items again! Wrong size, so not suitable for our project, need to arrange a return now and order from elsewhere. Pain. Delayed work again, thank you Chadwick's!

I guess by now you see the pattern. Wasted over 170 euro (plus delivery), works delayed. Never buying from Chadwick's again. Nice people but what a bad experience.

I was having difficulty with the online system for ordering as I am from the UK. I phoned and was connected to Michael Roche at the Co. Wexford branch. Michael was great, super helpful arranged everything and the goods were despatched to the Dublin address for next day delivery.

I ordered products with delivery, on their website it says that if the order is placed by 1pm, they deliver the next day, 5 days have passed and I have not received the order, there is a problem connecting to support too, I do not recommend

Super efficient and fast! I ordered over 500 of supplies, they promised next day delivery and they came as promised, the materials are all correct and in good condition. The driver was helpful and pleasant. These staff really try their best for the customers, and it’s nice to get that €15 off your first order. I’m sure there are other customers that would give them five stars but did t bother writing a review. I would definitely recommend and do business with them again

Chadwicks Wexford for me was terrible i ordered a peice of plywood. It states that if i order before 1pm they will deliver it the next day. So thats what i done but today i try to reach out to them and a man answers the phone and is acting like he cannot here me. I called him on 2 diffrent phones to make sure that it wasnt my phone acting up but it was the same on the second phone. So the man was just ignoring me. Before this i called as soon as they opened and i was told they would call me back which they never did. Mind you I live only 2km from the place.

Ordered timber and post10 from the company, unfortunately my post10 was not included in the delivery and a re-arranged delivery was agreed, however this did not go according to plan and the second delivery driver was unhelpful and dismissive on the phone when I informed him I wasn’t there as I had agreed a different time for the rearranged delivery and not to leave it out side my property. The following morning (without asking or contacting Chadwick’s) I received a call from the manager Stephen (Navan branch) and the first thing he asked me was ‘what has gone wrong here and how can we fix it’, suffice to say everything was sorted quickly and the post10 delivered. Exception service.

Extraordinary bad service from their delivery team who dumped my € 1200 stuff in front of my neighbour's house without even a call. When I called their delivery , a guy named Paul answered and was entirely unhelpful, of course who cares for the customer once goods are paid for !! Biggest regret of doing business with them

Ordered 700euro worth of timber from Pierce in Navan shop. Told me it was treated 3 times and it wasn't. Lots of wood had mold or was really damaged. Some of the timber was covered in spray paint and cement.

To add insult they were the most expensive in Navan, but because I was promised it was treated timber I thought the price was OK. I went to another provider to see their timber being delivered and it was like night and day, such better quality, left me sickened.

Ordered amongst other things, a radiator on line. Was told via email 2 to 3 weeks for delivery which I expected as one of the radiators was quite large and probably made to order.
5 weeks later and I'm still waiting.
I just keep getting thanked for my patience every time I chase this up.
Shame I cant order more patience on their website as I believe there would be quite some demand for it...

Excellent, responsive, kind, humourous customer service from all staff in Sligo. Just a small item but important. Thank you.