Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
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Reviews shaping this summary
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expe... See more
Company replied
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d... See more
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Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Buyer Beware of C&H Return Policy
Needed a new fireplace insert and my HVAC contractor recommended C&H. Sat with my contractor while he was on the phone with C&H order desk to confirm the model I chose would work. C&H order desk asked my contractor for multiple measurements which I watched my contractor make and report back to order desk. Order desk agreed that the model would work so the order was placed. Installation was arranged after the order arrived and it turned out the unit was too large for the fireplace. Contacted the order desk to discuss. C&H said they would accept the return but would charge me a 30% restocking fee and also charge me for the return shipping. They also charged me shipping on the new smaller unit I ended up buying from them. I was then instructed to place the original unit on a pallet, which I hand to source myself, and send photos of the shipping prep. I had to purchase tie down straps and shrink wrap at my cost. I've never experienced this kind of cost and abuse over a lifetime of purchases. Never again!
19 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Patti & Jerry — we’re sorry to hear you were unhappy with the process, but we’d like to clarify a few points.
While our fireplace team reviewed the measurements provided during the ordering process, we are not physically present at the installation location and must rely on the dimensions supplied to us. Because installation conditions vary from home to home, final sizing and fitment must be confirmed at the installation site. Prior to purchase, the installation manual was provided by our team and is also available on the product page where your inquiry originated. It is the installer’s responsibility to verify measurements and confirm compatibility before ordering.
When it became clear the original unit would not fit, our team worked with you to identify a smaller fireplace insert that would better suit the installation and facilitated the return of the original unit. As outlined in our return policy (posted on our website), returns are subject to restocking and return freight charges. Fireplaces that have been opened, unboxed, or uncrated — particularly special-order units — are typically not eligible for return. Despite this, we worked with you to arrange a return and move forward with a suitable replacement so the project could proceed.
The original unit shipped to you on a pallet with free freight. For freight returns, the product is typically returned using the same pallet and packaging. Applicable return freight and restocking charges are outlined in our return policy.
We’re glad your replacement fireplace was successfully delivered in January. While we understand that returns involving freight shipments can be frustrating, our team worked with you to ensure the project ultimately moved forward with a fireplace that fit the installation. We hope you are enjoying your new fireplace.
Great!
Great!
Ordered all I need on web site and got it processed and delivered in almost instantly!
Highly rec!
9 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Vlad! We’re glad you were able to find the Lagostina pressure cooker parts you needed and that your order was processed and on its way so quickly. We truly appreciate the recommendation, and we're here to help if you need parts in the future.
Excellent service
Excellent service - Melissa really helped me decide on the best fireplace and they were great with communicating with my installer as well.
4 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Andrew! We’re glad Dylan and the team could help you choose the right fireplace and coordinate smoothly with your installer. We appreciate the 5 stars and hope you enjoy your new fireplace for years to come! 🔥
Highly recommend
Melissa addressed my questions and concerns professionally and quickly. It was a pleasurable experience from start to finish.
28 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, John! We’re so pleased that Melissa was able to guide you through your wood fireplace purchase smoothly. It’s great to hear everything came together from start to finish. We truly appreciate the recommendation and hope you enjoy your new fireplace! 🔥
Hard to Find Part!
I was just so happy to be able to find the replacement part at all. The Traeger I purchased 2 years ago is built exclusively for COSTCO. I didn’t know that at the time. Now parts are difficult to find as the model is not common to any other store line. I was very happy that Chadwick’s and Hacks could/would get me one. Was worth the wait. Thankyou.
2 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Kelly! We’re so glad we could help track down the right part for your Traeger and get it shipped out to Alberta for you. Special orders can take a little extra time, but we’re always happy to help keep grills looking great and running their best, no matter where they were purchased. We truly appreciate your patience and your kind words. Happy grilling! 🔥
GREAT PRICE AND SERVICE THANK YOU!
3 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Peter! We’re glad we could help with the replacement parts for your Crown Verity BBQ and get them out to you quickly. We appreciate the 5 stars—happy grilling! 🔥
Weber SP-S-335 purchased recently
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at Chadwick's were more than accommodating in helping me load the Bbq and also in helping me with some secondary accessories that I saw in store and purchased! Highly recommend making a purchase through Chadwick's, dealing with the friendly staff was very easy and a great experience! thank you!
3 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Jeff! We’re so glad you had a great experience purchasing your Weber grill with us. It’s great to hear everything arrived smoothly and that our team could help with loading it up and getting you set with those extra accessories. We truly appreciate the recommendation and hope you enjoy many fantastic cooks on your new BBQ. Happy grilling! 🔥
I ordered a replacement part for my…
I ordered a replacement part for my Dyson vacuum in the evening and it was ready for pick up the following day. It was a pleasure buying local.
2 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Jan! We’re glad we could have your Dyson vacuum part ready for pickup the next morning. We truly appreciate you choosing to shop local.
Dyson Vacuum Replacement Motor
The replacement motor for our vacuum was the same brand it was replacing. It was a quality motor unlike a lot of the junk sold on Amazon. Fast shipping and good customer service.
2 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5 stars, Keith! We’re happy we could supply the proper Dyson motor and get it to you quickly. It’s always our goal to offer dependable parts and helpful service you can count on. We appreciate your support and are here anytime you need assistance.
Great and knowledgeable staff that are…
Great and knowledgeable staff that are extremely helpful and love to talk bbq
7 February 2026
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Tina! We’re glad you enjoyed your experience with our team. Talking BBQ (and fireplaces!) is what we do best, and we’re always happy to help however we can. Hope to see you again soon! 🔥
Customer service was great
Customer service was great! Prompt response to emails and phone call, very friendly, courteous staff and timely delivery of the appropriate product. Thanks, again, and God bless you.
28 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Maureen! We’re happy our team could help you find the right pressure cooker part and provide quick, friendly support along the way. We appreciate the 5 stars and are always here if you need assistance again.
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Gillian! We know how important it is to get your fireplace parts quickly, especially in this weather. We're glad we could help get your fireplace working again with the fast delivery. Stay cozy 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad our team could assist quickly, get the replacement parts out, and make sure you were able to use your new humidifier properly. We appreciate your support and are always here if you need anything else.
Gasket for pressure cooker
I was looking for a part for a 35-year-old pressure cooker, and C&H had the part at a better price than anyone else online, plus they are an Ontario-based business! Part arrived quickly.
9 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Doug! It’s great to hear we could help you track down a hard-to-find part for your Lagostina pressure cooker at a good price, and that it arrived without delay. We appreciate your kind words and your support of a local Ontario business 🍁
Everything was great...from ordering to…
Everything was great...from ordering to receiving. Good price!
6 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Lise! We’re happy to hear that your Pit Boss griddle cover arrived without any hiccups and that you were pleased with the overall experience. We appreciate the 5 stars and your kind words. Happy grilling! 🔥
Improved color of lights ... more realistic.
5 January 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Marc-Andre! We’re glad the new halogen bulbs made a noticeable difference and gave your Dimplex fireplace a more realistic look. We appreciate your order and hope you continue to enjoy the upgrade! 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Evgeniy! We're happy to hear that Gary and the team provided a great service experience, and that your fireplace venting was shipped in good time. We're always here to help if you need anything else!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Barbara! We're glad to hear that it was quick and easy to place your online order, and that our team got your new rotisserie shipped out in good time. Happy grilling! 🔥🔥🔥
Clear communication and good customer…
Clear communication and good customer service.
15 December 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Aaron! We’re glad our team kept you well informed and made your pizza oven purchase a smooth experience. We appreciate the 5 stars. We hope you enjoy your new oven! 🍕🔥
Gave immediate and accurate advice on…
Gave immediate and accurate advice on the suitable replacement part for my vintage pressure cooker. Contact was both by online chat and email. Correct part was confirmed within minutes. Part shipped quickly and arrived within two days.
5 January 2026
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Ted! We’re glad our team could quickly help identify the right replacement part for your vintage pressure cooker and confirm everything so efficiently. It’s great to hear the chat and email support made the process easy and that the part arrived quickly. We truly appreciate the 5-star review!
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