While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ben was a fantastic help throughout the entire house buying process, making all parts very easy, even helping us set up our new life insurance. He was very knowledgeable and supportive in all areas... See more

Rated 5 out of 5 stars

Ben provided us with an excellent and professional service. He is clearly very knowledgeable about a wide range of mortgages (including non-standard) and was very quick to secure a suitable product fo... See more

Rated 5 out of 5 stars

From the beginning to the end, Ben was fantastic. He met with us at a convenient time and place, discussed our expectations and how he could meet these. He was easily contactable, friendly and polit... See more

Rated 5 out of 5 stars

We’re so glad we chose Chamelo to handle our remortgage, the service was so personable, quick and simple on their part. We first approached a bigger company but quickly came up against technical issue... See more

Company details

  1. Mortgage broker

Written by the company

At Chamelo we are trying to revolutionise how our customers obtain mortgage advice. We are making mortgages and mortgage advice more accessible. We are leaning on Tech to speed up and smooth out the processes to obtain our ultimate goal - working for you! Whole of market mortgage advice, accessible via our website, WhatsApp messenger and Instagram DM’s. Delivered over the phone, via zoom, FaceTime and Teams. Minimising paperwork and utilising the technology available to us to provide a new age of mortgage advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and Supportive Mortgage Advisors

Ben was a fantastic help throughout the entire house buying process, making all parts very easy, even helping us set up our new life insurance.

He was very knowledgeable and supportive in all areas. For the cost of the service, the amount of help we received was tremendous. I would have no problem in using ben again as our advisor if we were to move house again!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Stress-free mortgage

Ben provided us with an excellent and professional service. He is clearly very knowledgeable about a wide range of mortgages (including non-standard) and was very quick to secure a suitable product for us. Such a nice guy too! Highly recommend his services for a stress-free experience.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Sam Norfolk-Booth was incredibly…

Sam Norfolk-Booth was incredibly helpful to us during our first house buying experience. Travelled to us for a face to face initially and from there was always offering his guidance and assistance in spades. Would recommend to anyone looking for mortgage and property purchasing advice.

Joe and leah.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou Ben!🫶🏻

We honestly can’t thank Ben enough for everything he’s done for us. He truly went above and beyond in helping us with our mortgage, making what could have been a very stressful experience feel so much more manageable.

We’ve worked with mortgage advisors before, but we’ve never had someone as supportive and dedicated as Ben. He was there for us every step of the way, and it made such a difference.

We wouldn’t hesitate to recommend him to all our friends and family.

Thank you so much, Ben!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sam Norfolk-Booth made the experience very easy and quick for my first time going through the process. Any queries I had he was more than happy to help and explain what was happening to me. I don’t think I would go to anywhere else to help me with my experience

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

From start to finish, Sam was outstanding. He really listened to us, took the time to explain all the jargon clearly, and made sure we felt confident and informed at every stage. His advice went above and beyond, helping us save money along the way, showing us how to best utilise his services, and securing us a great deal. Sam also dealt directly with our solicitor, which took a huge amount of stress off our shoulders. We’re so grateful for his support and wouldn’t hesitate to recommend him.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From start to finish Ben delivered a fantastic service, he made the whole process a lot easier, and kept us upto date with all the developments.
Would highly recommend

9 December 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for ben!

Ben made the hole process really easy, took all the stress away from me and kept me up to date with everything. Really made it happen for me and answered everything very quick! 100% would use again if i was to move house

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

From the beginning to the end, Ben was fantastic. He met with us at a convenient time and place, discussed our expectations and how he could meet these. He was easily contactable, friendly and polite. A real lifeline when things with the move got tough. He chased solicitors and went above and beyond what we expected from a Mortgage Advisor. He explained terms and conditions in a simple way and his video presentation explaining our mortgage offer made us understand what we were getting ourselves into!
He is a real asset to Chamelo and this has encouraged us to use Ben again for future mortgage concerns.
Thank you Ben 😊

26 September 2025
Unprompted review
Rated 5 out of 5 stars

We’re so glad we chose Chamelo

We’re so glad we chose Chamelo to handle our remortgage, the service was so personable, quick and simple on their part. We first approached a bigger company but quickly came up against technical issues and delays in responses, so we decided against them. Ben at Chamelo was really proactive, explained things clearly and is just a genuine nice guy to work with. We got a much better rate than approaching the lender directly, so a big win all around. Thank you Ben and team!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Sam is unreal at his job!!

We worked with Sam to organise our house move and he was fantastic at exploring every financial option for us. We certainly couldn’t have done it without him or found as good of a mortgage deal as he did! He went above and beyond in every aspect of the house move- not just organising our mortgage! We will definitely be returning customers when we need to renew our mortgage!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Ben @ Chamelo

Ben went above and beyond thought the moving process. He was approachable, moreover responsive to any query, he was clear and informative to help us choose what was best for us. We couldn’t recommend Ben enough

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben was just the most helpful

Ben was just the most helpful, supportive and easy person to deal with, when my first house purchase fell through he tried absolutely everything to try and fix it for me. Then my second purchase was smooth and this was in no small part to the hard work Ben put in on my behalf, I would 100% recommend these guys

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben our mortgage advisor has been great…

Ben our mortgage advisor has been great from start to finish on the purchase of our home, he made what was a pretty stressful situation bareable and did a lot of chasing with lenders / solicitors etc which reduced the stress and worry for us. He was always there to answer questions and advise and I'd recommend him to all! Thanks so much Ben!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyers - 10/10!!!!

We have completed our first purchase as of today! From start to finish our Mortgage Adviser, Sam, was absolutely top tier! No question was ‘silly’ and there were not any restrictions on times we could contact Sam! We could sense that Sam puts pure passion into his role and it really has paid off.

As you can imagine being first time buyers, the whole situation is rather daunting and complex. However, having Sam involved completely abated any stresses! Trust me, it’s worth it!

Thanks Sam - Gina & Brayden

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Ben is brilliant

Long overdue review! Myself and my partner brought our first home in 2023. We were incredibly niave on what to do but Ben was brilliant. He never made us feel stupid for not knowing what to do or knowing what things ment. Ben was thorough, Patient and constantly professional. We had a few hiccups in the process and Ben without any hesitation sorted them for us. He did all the hard work for us and was super efficient. Kept in contact all the way through. Would 1000% recommend.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Really good experience

Ben was incredibly helpful throughout the entire mortgage process. Professional, patient, and thorough in explaining every detail, making sure I understood all my options. Always available to answer my questions and went the extra mile. I truly appreciate his support with estate agency and solicitors and highly recommend Ben and Chamelo to anyone looking for a reliable mortgage advisor!

27 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look