ChampagneOneLtd Reviews 

2,884
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting that products often arrive speedily and on time. Many also highlight the exceptional packaging, ensuring items are well-protected and arrive safely. Consumers appreciate the competitive pricing, finding hard-to-obtain products unavailable elsewhere, and commend the easy-to-navigate website for a positive ordering experience. However, some customers noted issues with orders, including significant delivery delays even when express shipping was paid. A few others mentioned not receiving their orders or struggling to obtain promised refunds, with some reviewers also expressing dissatisfaction with communication due to a lack of updates or unanswered inquiries regarding delayed or missing items.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising its speed and... See more

Product

Clients share positive opinions on product, often praising the availability of hard-to-find items and the... See more

Order

People report ambiguous experiences with order, with many expressing frustration over lack of communication,... See more

Service

Users describe positive interactions with service, highlighting excellent service, fast delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be reasonably priced, cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more


Company details

  1. #75 of 79 best companies in Wine shop

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,884)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customer

Was able to buy a much sought-after (and difficult to find) product at good value. Great communication - I emailed and got a prompt and informative reply. Item arrived in good time, well packaged and in excellent condition.

29 October 2025
Rated 5 out of 5 stars

Good service

Order delivered within a couple.of days and packaged well, no chance of any breakages!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged and now I have the lovely Yates Australian white wine which isn't always readily available in shops!!

6 November 2025
Unprompted review
Rated 2 out of 5 stars

Delay

Unfortunately once again I have had issues with my delivery. The item I ordered was showing in stock. I placed the order paying for a 2 day delivery. After 3 days I contacted Champagne One via email as you can’t speak to anyone and was advised they were waiting on stock. I received my delivery nearly 2 weeks after them taking my payment. Throughout this year there have been issues with stock and delivery. I have to contact them to find out what is happening and ask for a refund of delivery. Previous to this year the service was excellent. I really do hope that things improve with Champagne One.

29 October 2025
Rated 5 out of 5 stars

Excellent

Delivered quickly. Well packaged & the recipientwas very, very happy. Thank you. Another bottle (or 2, or 3!) will be ordered soon.

29 October 2025
Rated 4 out of 5 stars

Super quick order and despatch via Parcel Force

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles.
Had issues with receiving delivery and deliverers following the updates.( they were on time, but not mine!)
Phone call to office HQ was reassuring but not sure the message was able to impact on the delivery.

28 October 2025
Unprompted review
Rated 2 out of 5 stars

Really hit and miss

Really hit and miss. If the product is in stock the service is good, but they are not transparent about the fact that they don't hold much stock. I placed an order on October 4th and still haven't received it (28th Oct), and no-one is answering the phone to explain why. Kind of expect better in 2025.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

LSA boris wine glasses

Ordered two boris wine glasses. Arrived very quickly, really well packaged and just as I hoped they would be. LSA black presentation box great to dress up and reusable. What’s not to like.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

The wine arrived safely and very well…

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out.
Will definitely use again.
Just an update. I will stick with 5 stars and use again. But I was promised a refund twice, having paid express delivery. I never got it.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, after a communication error customer service soon sorted that out got me.
Good delivery and will certainly buy again.

21 October 2025
Unprompted review

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