ChampagneOneLtd Reviews 

Effortless experience. Enormous selection all in one place, made searching for specific items a breeze. The team resolved an out of stock item quickly and the order arrived the following day. Huge thanks to Ryan and the team for the swift dispatch and the absolutely epic packaging. Nothing's going to get damaged in the magnificent bubble wrap tube things.
Now to enjoy the contents.
Fantastic stuff.

Good value, excellent service.

Same experience as many on here. I wish I'd read the reviews first. Ordered some wine that was shown on the web site as 'in stock' and paid for next day delivery. When I e mailed to ask why my order was not with me I was told there will be a very long wait as it is not in fact in stock. I Won't be using this company again as they lie to get your money. Won't be falling for that twice.

Update. The company was quick to reply to my complaint (within an hour) and have offered to cancel my order for full refund or refund the delivery charge while I wait for the wine.
I have chosen to wait and accept the late delivery. Although still disappointed at the unexpected wait the customer service was prompt. Review score adjusted accordingly. Hopefully the order won't take too long.

Haven’t tasted the bottles of Prosecco as I bought to hand out as thank you gifts . But the bottles are pretty and the order arrived quickly , no problems and well packaged .
Thank you

Excellent service. Wine well wrapped and delivered promptly.

Great customer service, wide selection of products. Speedy delivery. Would definitely use again.

Wine always comes well packed and website easy to use, slight issue this time with the time it took for the wine to be delivered.

Fantastic service, Ryan was really helpful when the product I wanted on quick delivery wasn’t available. Prompt delivery on alternative product and really well packaged will definitely be my go to in the future 😀

Updated on dispatch etc,very efficient service

Quick delivery and the glass item was very well packaged and arrived safely so thank you.

Brilliant service fast delivery excellent product

Easy to order and Champagne arrived in just over a week

A few hiccups along the way with the item I ordered being out of stock and having to wait some time before more came in. Ryan was however always quick to respond to my emails and eventually the order was fulfilled and I am very happy with my purchase.
Thank you.

Ordered on the basis it would be up to 4 days delivery. 2 weeks later, no communication and no delivery. It seems they take your order even though they have no stock, therefore you as a customer have to wait till they receive stock. This should be stated when you place an order. I requested a refund twice and ultimately had to go through the chargeback process through my bank. Definitely won’t order again

Contacted company after a week looking for an update on the items I ordered, unfortunately they had run out of stock. Their response was quick and helpful informing me of the issue. I was happy to wait as stock was in transit to them. Have now received my order. Ideally would have liked to have been notified by email when my order was being processed.

Delivery was a week late.
The company has agreed to refund the delivery charge.
The wine was fine!!

Very slow dispatch but apart from that I got the item well packaged and exactly how it was described so I'm pleased

Great champagne, brilliant delivery.

I ordered a jeroboam last Wednesday for my son’s 21st and selected next day delivery. Today is Sunday and it hasn’t arrived. Impossible to get hold of. Phone rings once and then you’re taken to voicemail. No one responds to chat. I’ve left several messages and emails and no response so far. I’ll update this review if anything changes but given that I’ve spent my money and not even been given a tracking number or delivery date, and not managed to speak to anyone, I currently feel I’ve been scammed.
Updating on Monday:
1. I had a response from them to my Trustpilot review above, asking for more info, before anyone responded to my messages about the order.
2. Thought I'd try again before updating this review. Called them and again it went straight to voicemail with a message about all lines being busy. This is clearly untrue since every call goes straight to voicemail.
3. Got on to the chat where finally someone responded. Was told that I should have emailed the warehouse. How on earth should I have known that?! And given no-one has responded to the messages left via chat and voicemail, I certainly didn't think that sending a message to info@champagneone would work
4. Someone has finally emailed me (I did ask on the chat that they call me and gave them my number but they emailed instead). They told there is a major delay on my order at the warehouse. As it is now too late for my son's birthday I've asked them to cancel the order. I assume that will happen but will update here if it doesn't.