ChampagneOneLtd Reviews 

2,884
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting that products often arrive speedily and on time. Many also highlight the exceptional packaging, ensuring items are well-protected and arrive safely. Consumers appreciate the competitive pricing, finding hard-to-obtain products unavailable elsewhere, and commend the easy-to-navigate website for a positive ordering experience. However, some customers noted issues with orders, including significant delivery delays even when express shipping was paid. A few others mentioned not receiving their orders or struggling to obtain promised refunds, with some reviewers also expressing dissatisfaction with communication due to a lack of updates or unanswered inquiries regarding delayed or missing items.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising its speed and... See more

Product

Clients share positive opinions on product, often praising the availability of hard-to-find items and the... See more

Order

People report ambiguous experiences with order, with many expressing frustration over lack of communication,... See more

Service

Users describe positive interactions with service, highlighting excellent service, fast delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be reasonably priced, cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more


Company details

  1. #75 of 79 best companies in Wine shop

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,884)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Champagne One

Love Champagne One, our wine is hard to get but Champagne One go above and beyond to get us what we want. Thank you again for everything, we really appreciate you!

28 April 2025
Rated 4 out of 5 stars

Late delivery but good champagne

Ordered on the 29th March for a wedding , unfortunately they didn’t have what I needed in stock , they sent out a replacement which arrived after the wedding but were very helpful in the end arranging this.

16 April 2025
Rated 5 out of 5 stars

Faultless company proving excellent quality goods.

I placed an order for a bottle of Champagne and champagne flutes, as a present for my niece’s 21st birthday, which sadly didn’t arrive on time.
I contacted Champagne One by e-mail and they couldn’t have been more helpful. They corresponded with my many times regarding my order and offered me many alternatives to speed up my delivery.
Many thanks to Ryan, your help was truly appreciated.
I have bought from Champagne One many times before and will continue to do so in the future.
Goods are securely packaged, competitively priced, and of the highest quality.

9 April 2025
Rated 5 out of 5 stars

Robbing! Thieving! Cheating! B***tards!

DO NOT order anything from this company. They are rip off merchants. They will take your money and not send items. I repeat do not order anything from this company. Look at the 1 star reviews!!! Avoid! Avoid! Avoid!

11 April 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a bottle of whisky for my…

I ordered a bottle of whisky for my father's birthday. I got no confirmation email or text. I then emailed the company who said (Ryan) they didn't actually have the whisky in stock but would send it to me by the time of my dad's birthday a week later. A week later (the day before the birthday) and no email, text or bottle of whisky! I emailed Ryan again (the phone number is not ever answered) and he said that they still didn't actually have the whisky but could send me something else or refund immediately (The site still says they have the whisky available for immediate delivery). 5 days later and they still have not refunded my £180. A terrible company taking money for products they don't have, terrible communication and no refund. I will have to go to my credit card company to cancel. Do not use this company.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Taste

Order process was easy. Delivery of item arrived within 3 days. I bought this Outer Space Vodka for my husbands 50th as we originally purchased this item last year for a friend's 50th.
My husband & friend said it had a very nice flavour & was very smooth.
Would most definitely recommend.

1 April 2025
Rated 4 out of 5 stars

Lovely wine at a reasonable price.

Lovely wine at a reasonable price. The more you buy the cheaper each bottle costs. Delivery was a little on the slow side, but my wine may have had to come a long way? Also, it would be great if they kept me informed at each stage. More emails about what's happening with my order and expected delivery date and time would be brilliant, thanks. Otherwise spot on.

26 March 2025

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