Champion Car Warranty Reviews 

133
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

They are a fraudulent business! Charged me initial fee, "couldn't process monthly payments" and canceled my policy after that. Talked to my bank as them being a scam and are now being investigat... See more

Company replied

Rated 1 out of 5 stars

I purchased an extended car warranty for my 2018 Ford raptor just to find out that the company was never legit. I was ripped off close to $3k. It's sad that companies like this exist in America and th... See more

Rated 5 out of 5 stars

The sales people at Champion are beyond understanding and helpful. I purchased a plan from the on June 26 2023. A month later, I had an urgent family matter come up and was strapped for cash. I called... See more

Rated 1 out of 5 stars

We purchased a car warranty in November of 2023 and the process was super easy. However, now that we need to use the warranty, we can't get hold of anyone to file the claim. They won't answer the ph... See more

Company details

  1. Auto market
  2. Car and Motor Insurance Agency
  3. Vehicle Parts Market
  4. Financial advisor
  5. Insurance agency

Written by the company

Offering Vehicle Service Plans for all used Vehicles. Including Roadside Assistance. Our coverage Plans varies depending on the year, Make, Model of vehicle. Motorcycle plans are available & Complete Rim & Tire Protection. Our Company will work w/ your budget and length of coverage plan.


Contact info

2.2

Poor

TrustScore 2 out of 5

133 reviews

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2.2

All reviews

(133)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Champion Car Warranty is out to make a…

Champion Car Warranty is out to make a mark in the car warranty industry. I had shopped around extensively for months and came across them while reading customer experiences or reviews. The custodian at Champion were able to find a perfect plan and added additional protection such as wheel coverage to my plan at no additional cost. They suggested that I take my vehicle to have it service for not only oil change but also flush the coolant and transmission. I was only able to get 2 service maintenances completed but Champion had send me a check of a $100 to offset the cost which speaks volume. The phone custodian are courteous, grounded, and I am very please with the service thus far.

4 July 2023
Unprompted review
Rated 3 out of 5 stars

Labor and Parts not fully covered

Jack is great, however the software program that they utilize for national average for labor hours and MSRP for parts is not comparable for California so unfortunately I had to pay about half of the two repairs that were made on my vehicle to cover parts and labor that Champion Car Warranty would not cover. The process is easy for payment on your repair, however, just be aware that if you live in California you will most likely have to pay a portion of the repairs and labor hours in order to fix your vehicle.

30 May 2023
Unprompted review
Rated 1 out of 5 stars

Be careful this company is a scam

Better read this before you make a move with them. I was told by my friends too good to be true and indeed it turned out to be after I needed them. Better be careful. Even on their recorded line they advertise they work with dealerships around the country and pay their labor rates and parts. When you talk to them to inquire before purchasing their contract they assure you of the same. When you need them they take days to respond to the deal and then they pay half the labor rate of the dealer per hour, they authorize less hours and tells dealer charge customer for rest. They find exclusions you can’t even find or understand on the contract. Below my review is their initial single liner first response. I can assure you there is no Mercedes dealer that charges an hour of labor at $125 and OEM part at $70.

PART TRANSMISSION MOUNT $70.79 PLUS 1 HOUR LABOR $125.00
-TOTAL $195.70

After this review they sent me an email with a link to some random site that lists some part for cheap price that is not OEM part, and they tell me do the research about labor cost. Well there are a ton of other sites that has OEM parts with a lot more expensive prices. Moreover they sold and advertised dealer labor rates and prices and that’s what I bought. They will harass you after that with phone calls to remove the review, and they have been stalling on refunding my money even though I cancelled my contract with them. They tried to negotiate with me at some point of time to remove this review in order to get full refund and I refused. They agreed to full refund but till now they had issued none.

They are a scam in my opinion and I assure you it won’t stop at this review. This will end up in court among other legal avenues that are available to protect consumers from interstate and internet scams like this company

Following reading their reply you can see you they actually affirm the above. They claim the dealer is doing price gouging and charging above and beyond; which goes against they advertising they will pay dealer prices.

They authorized the claim at their low labor rate and parts and I told dealer not to take a penny from them at that rate such that when I cancel with them I have not used a penny of them towards my repairs.

As far as contract cancellation refund is concerned, till now my credit card company is handling the dispute of the charge with them and they had not reached a resolution. The refund for the contract cancellation they claim they refunded has not been received.

28 May 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Hi Fahed,

We are sorry to hear that you had a negative experience with our company. We take customer feedback very seriously and would like to address these concerns. As a highly rated company, we strive to provide a positive experience to all our customers. It’s unfortunate and deeply concerning that you term us a “scam” when in fact we have been in business for over 20 years and have thousands of satisfied customers.

We are more than reasonable in paying out claims, at market rate. Unfortunately, you chose to go to a mechanic that charges unreasonably exorbitant prices, far above market rates. It is therefore understandable that you were disappointed with the final cost of the repair, but that is due to the inflated rates charged by your dealership, and is not caused by any sort of deficiency in our policy. Nevertheless, we authorized and paid out the claim in accordance with the terms of the contract, which you signed upon initiating your policy with us.

In addition, the claim that we did not refund your money is untrue and it is perplexing why someone would make such a false allegation. Our cancellation policy on your signed contract clearly states that you can receive a refund at any time, provided you email the signed cancellation to us. Once we received that signed cancellation, we refunded your money.

It is unfortunate that you had a negative experience due to your dealership engaging in price gouging; however, we not only fulfilled the terms of the contract you signed and paid out your claim but also issued you a refund upon cancellation. It’s difficult for us to understand why you would spread such unfounded and frankly dishonest allegations about our company.

Sincerely,

Champion Car Warranty

Rated 5 out of 5 stars

Biggest bang for the buck

Biggest bang for the buck. You won’t regret purchasing a policy from Champion. I also, received a $100.00 voucher towards any service on my car. I used the voucher and received my $100.00 reimbursement within one week back into my bank account.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Transparent about what is covered. Professional, accommodating. Answer calls very quickly. One claim processed quickly.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

The Best Extended Car Warranty

I consider myself a killer shopper, meaning I start off knowing I know nothing, then make a lot of phone calls and learn a lot so I can make a really informed decision.

I did just that shopping for an extended car warranty.

Champion Car Warranty blew all the others out of the water. Whereas other companies offered a five-year, 25,000 or 37,000 mile warranty, or a 25% deductible, Champion gave me a 60,000 mile warranty at a lower price and better terms than all the other companies.

They have my highest recommendation

24 April 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

We are very happy to hear how satisfied you are with us. Here at Champion, we strive to give our customers the best service and prices we possibly can, and from your review we see that we are going in the right direction. We want to thank you for your review we love to hear all of our customers experience with our company.

Rated 5 out of 5 stars

Mr Ralph and Mr J Taylor are very nice…

Mr Ralph and Mr J Taylor are very nice and informed persons who take their job seriously. They not only treat you as family, they are men of there work. In today's market place that goes a long way in my book. You should give Champion car warranty a try, they will show you how things should be. I give you my word on that!!!. Keep doing what you guys do best.

23 March 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Mr. Washington we really thank you for such kind words and we are very happy to know that our representatives are helping our customers like family. It is our pleasure and our priority to serve all our customers with utmost respect and honesty.

Rated 5 out of 5 stars

Concern for fairness in dealing with an inflated cost by dealer

My first experience with using our Choice warranty was surprising and so fair. We had an experience with a towed car to the nearest Ford dealer and the inflated and absolute gouging of a price for a part on the car. They charged a highly inflated price and we live in CA. No surprise. Choice helped me see the correct price of the part and convered the whole thing even though it was highly improper. I appreciated their care and concern and their quick disposition of this problem. They are so respectable and honest I will always trust them. Especially Ralph and Jack. Superior people!!

21 March 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Mrs. Judi we are very pleased to hear that your experience with Champion Car Warranty was a pleasant one. Here at Champion our mission is to provide superior service to our customers. Thank you for your feedback we really appreciate it.

Rated 5 out of 5 stars

I'm not much of writing reviews but I'm…

I'm not much of writing reviews but I'm so happy I bought Warranty for my car that I decided to write a review. I took my car to my toyota dealer because it was over heating ans they said the radiator was leaking and had to be replaced and the thermostat also had to be replaced and the noticed a delay when they started the car and told me the starter was also no good. The dealer emailed the diagnostic to Champion and the next day my dealer called me that the car was ready and when I went to pick the car at the dealer they said that Champion worked very quick and they are right. Very impressed with Champion. I highly recommend them.

10 March 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Mr. Orta we are very pleased to hear that you are satisfied with our service. Here at Champion, we are striving to make sure we are excelling in superior service to our customers. Thank you for your feedback.

Rated 1 out of 5 stars

They are a fraudulent business

They are a fraudulent business! Charged me initial fee, "couldn't process monthly payments" and canceled my policy after that.

Talked to my bank as them being a scam and are now being investigated as they have no other requests for debit from them. I'm submitting to my local law enforcement as a possible scam.

Updated: asked for the failed payment attempts and didn't get any proof. Bank is asking for failed attempts as well for full transparency. There is no manual pay nor autopay system for the user, there is no recourse as a consumer. Definitely avoid.

11 March 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Unfortunately, the only way to keep a service of any kind with any company active is with regular and on time payments. You made a down payment and after for 3 months straight all your payments were declined by your bank, mind you the payments were for only $51.87. And now 4 months later you decided because you have a big claim you can pay all the payments you neglected for months on a cancelled policy. We are very sorry, but things do not work like that, and we have all the payments that declined with dates on record, so we have no problem with any investigation that you want to open against us, we are a very reputable company with nothing to hide.

Rated 1 out of 5 stars

They don’t pay claims and don’t refund full amount of unused policies

Do not use this company they do not honor their contracts
I purchased and paid for their 5 year gold program and paid in full
I submitted a claim during the second month and it was denied for being a new policy
They paid 1000 dollars of the 9000 dollars that they cover
I have requested a refund and canceled the policy

I paid 2100 up front
6 months at 35 dollars a month
They have offered to refund me 589 dollars

Absolutely terrible company

27 January 2023
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

We are very sorry for the inconvenience due to high demand for our services everyone in our office is doing their best to resolve all inquiries in a timely manner unfortunately we had not received the claim from the shop and this was the reason that the claim was not resolved right away once we received it we immediately did the necessary steps to respond and resolve your claim in a timely manner and even though you we think our activity is suspicious we still went ahead and granted you a courtesy toward your claim on a fairly new policy just to show you how outstanding our customer service is and how much we truly cherish your business and relationship with us. Once again, we apologize for any inconvenience you may have had.

Rated 5 out of 5 stars

Great experience with Champion…

We had a great experience with Champion Car Warranty. They fixed my water pump in less than a day and did an excellent job. I would recommend this company to anyone who needs a reliable warranty company.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Reimbursement

Part of my protection coverage included up to 250 dollars reimbursement for protective services on the vehicle. I used the opportunity to have the transmission serviced on my Cruze. After not receiving my reimbursement at first, I emailed Jack Taylor the account service technician for my account. He was very helpful, and within a week I received a check for the reimbursement.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Job Well Done

I have used them twice for some pretty extensive repairs on my 2011 Mazda CX9. They were gracious and efficient, and they came through for me in a quick and easy manner. Customer service was excellent also all questions and concerns were addressed and resolved. I highly recommend them to everyone.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Champion has exceeded all of my expectations.

My experience with Champion has exceeded my expectations, this is not easy!! I usually never give a five (5) star rating. It was very easy to get my warranty set up. The first time I needed Champion, they came through for me with flying colors. It was quick and simple to get my repairs authorized and my mechanic started right away. They worked with the repair shop and kept me in the loop. I will recommend Champion Car Warranty to all my friends and family.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company. I have not been with them long but they covered about half of what my replacement and repair cost. Definitely will be recommending them to everyone I know. Jack Taylor is a very nice person, I highly recommend him and the company

23 November 2022
Unprompted review
Rated 1 out of 5 stars

I CANCELLED AND THEY TOOK TO LONG TO…

I CANCELLED AND THEY TOOK TO LONG TO REFUND MONEY. AFTER A MONTH, THEY CHARGE ME 58 DLLS AGAIN.

1 December 2022
Unprompted review
Champion Car Warranty logo

Reply from Champion Car Warranty

Felix, the original request for a refund was processed 2- day after you mentioned you wanted to cancel. Our system has another customer named Felix Castilla with an A at the end this was a system default error. Our finance department had refunded your account for the monthly payment again we apologize for the inconvenience.

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