A perfect exchange for my needs. I am not really a crypto trader, I dabble in crypto currencies. For me, it is an almost perfect exchange. They got all the assets I need, there were no hiccups, always... See more
Company replied
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See what reviewers are saying
Pretty poor experience. Via an aggregator they sent less then expected with changing rate very last second when I already was sending money, even though it was usdt to usdt swap.
Company replied
48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I co... See more
Company replied
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this: 7. In case the User does not wish to disclose their identity f... See more
Company replied
Company details
Written by the company
ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 250 cryptos listed. We provide both standard and fixed rates for all the exchanges. Also, users can buy crypto simply with a credit card. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives priority to customer service. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and respond to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve you. For any queries, please write to us and we will get back to you in a matter of minutes.
Contact info
15th county of Montes de Oca, 1st district of San Pedro, Los Yoses, 8th and 10th Avenues, 39th Street, 2nd office on the right, LY Center, San José, Costa Rica
- support@changehero.io
- changehero.io
Breach of guidelines
good customer service
good customer service, they answer chat right away and its not a robot, its a person, rare these days.
14 April 2021
Unprompted review
Reply from ChangeHero
Hey Thang,
Thank you so much for appreciating our work. We would be more than happy to help you again. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Worked for Me just fine!
13 April 2021
Unprompted review
Reply from ChangeHero
Hey Jessi,
Thank you so much for the feedback. We are happy that you enjoy using our platform. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Very quick!
The transaction went smoothly and quickly. Took around 15-30 minutes
9 March 2021
Unprompted review
Reply from ChangeHero
Hey Chandler,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Adrian,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
This went easy and quick
This went easy and quick. Exchange transaction was through in a few minutes. And they gave me a good transfer rate. I took "best rate" option.
7 February 2021
Unprompted review
Reply from ChangeHero
Hey Michel,
Thank you so much for the feedback. We are happy that you liked our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Gleb,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
scam alert
Be careful dont exchange anything here
I have transferred 1000 worth of btc
After that i wait for their 1 confirmation
Their system showed me the amount of money i will receive 1000$
However i talk with support and said don't worry we are sending after 1 hour the took 5% of my money i received 955$
I have tried to explain that to support but they say its not their fault
Avoid using them there is many better exchangers
22 January 2021
Unprompted review
Reply from ChangeHero
Hey Wshear,
Thank you for the review. We apologize for the experience.
However, we’d like to emphasize that the incoming deposit from your side took around 50 minutes to have a confirmation due to the low fees set.
During this time, the exchange rate of Bitcoin changed which further impacted the output of the transaction. The exchange was carried out at the best rate as soon as the deposit was received on our end.
We recommend using the Fixed Rate to avoid market fluctuations.
We’d be happy to help if you have any more questions.
Thanks for understanding.
Best regards,
ChangeHero Team
Excellent work ChangeHero!
Excellent work ChangeHero!
I was able to move XRP to NIM in less than 15 mins.
No change from the source exchange! Awesome!
Thanks for the great work!
10 January 2021
Unprompted review
Reply from ChangeHero
Hey Inshi,
Thank you so much for the appreciating our work. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Cashed out bitcoin and paid off loans
Cashed out bitcoin and paid off loans. It was fast and happy with the rate.
8 January 2021
Unprompted review
Reply from ChangeHero
Hey Theo,
Thank you so much for the appreciating our work. We are glad to hear that Bitcoin helped you pay off your loans. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
I am using this exchange service for a…
I am using this exchange service for a few years but today I got such message:
Please complete the KYC procedure to proceed further.
I do not have time for that! They are also deny for make a refund!
The exchange is holding about 9000 in USD for now!
Do not use this exchange if you do not want to loose your money!
The exchange rate is gone already!
---
They could make refund at the time I were asking for and not wait for 7 HOURS until your stupid KYC procedure!!!
Even for refund they were need for another HOUR MORE!!!
7 January 2021
Unprompted review
Reply from ChangeHero
Hey Michael,
Apologies for the inconvenience. The support team already resolved the case and the crypto is refunded. ChangeHero is a non-custodial exchange and doesn't hold the funds of the users.
We ask the users to go through a KYC procedure if our threat detection system raises an alarm. If a user rejects to complete the verification process, the funds will be refunded in the shortest time possible.
Thank you for understanding.
Best regards,
ChangeHero Team
Never recieved my XMR its been well…
EDIT: Received exchange ETH to XMR Well over 24 hours later.. seems a bit fishy but k
7 January 2021
Unprompted review
This site is very secure and very quick
4 January 2021
Unprompted review
Reply from ChangeHero
Hey Mahdi,
Thank you so much for the appreciating our work. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
In reality the waiting time was not so…
In reality the waiting time for the purchase of Nimiq on Change Hero was not so bad, actually was pretty decent, lets say... 5 minutes?
28 December 2020
Unprompted review
Reply from ChangeHero
Hey Jorge,
Thank you so much for the feedback. We are working relentlessly to provide faster and smooth crypto exchanging experience . We are happy that you enjoyed using our service. We hope to see you soon on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Curr,
Thank you so much for the warm feedback. We are happy that you have enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Holy cow - that was fast
Holy cow, the fastest and simplest process I have ever undergone when changing crytpo. Cannot recommend this service enough!
26 October 2020
Unprompted review
Reply from ChangeHero
Hey Collin,
Thank you so much for the warm feedback. We are happy that you have enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Max,
Thank you so much for the warm feedback. We are happy that you have enjoyed our service. We hope to see you soon on ChangeHero.
Best regards,
ChangeHero Team
Reply from ChangeHero
Hey Carl,
Thank you so much for appreciating our work. We are happy that you have enjoyed our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Fast easy safe
Fast easy safe, I suppose, I got my XMR with no problems in about 5 or so minutes after i sent payment. Awesome service
10 September 2020
Unprompted review
Reply from ChangeHero
Hey Aaron,
Thank you so much for the detailed feedback and appreciating our work. We are happy that you have enjoyed our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Excellent process
Excellent process. My first time and smooth as silk. Thank you.
28 August 2020
Unprompted review
Reply from ChangeHero
Hey DR,
Thank you so much for the warm feedback. We are happy that you have enjoyed our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Fast and reliable
27 August 2020
Unprompted review
Reply from ChangeHero
Hey Lisandro,
Thank you so much for the feedback. We are happy that you have enjoyed our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
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