Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got stuck because my usual exchange (Kraken) didn’t have XMR available anymore. After looking around for alternatives, I tried ChangeNOW. The process was surprisingly simple. no complicated... See more
Company replied
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problem... See more
Company replied
Payment was confirmed in just a few seconds. I like the interface and it allows me to send the exact amount without worrying about conversion.
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Services
- Currency exchange service
- Financial Institution
- Money transfer service
- Non-bank financial service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ChangeNOW
Hi Igor Ch!
We’re absolutely delighted to hear that everything worked so smoothly for you! Your feedback truly motivates our team to keep improving 💚 It’s wonderful to know you had a positive experience. We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
I’ve been a loyal ChangeNow user for…
I’ve been a loyal ChangeNow user for years and always had a great experience. When I accidentally sent my transaction to the wrong blockchain, their refund verification was both thorough and secure, and I received all my tokens back. Thanks again for the assistance. Godspeed!
2 February 2026
Unprompted review
Reply from ChangeNOW
Hello Alejandro Patao!
Your feedback just made our day! Knowing that you’re happy with your experience means everything to us 💚 We’re committed to providing smooth, secure, and fast exchanges every time. We’ll be here whenever you need us, and we hope to see you again very soon for your next crypto transaction!
A human in seconds!!!
Had a problem with a transaction, got to talk to a human in seconds and it was sorted immediately.
24 March 2026
Unprompted review
Reply from ChangeNOW
Hi Steven Hall!
Thank you so much for your kind words!💚 It’s wonderful to know you had a positive experience. We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Best service for exchange!!!!
Best service for exchange!!!!
I had a small issue that was solved within minutes.
24 March 2026
Unprompted review
Reply from ChangeNOW
Hey Arthur! 💚✨
We’re so happy you’re enjoying our service! Your satisfaction is our top priority 😉 We can’t wait to welcome you back for your next transaction!
Very good and friendly support
Very good and friendly support. The site is legit, I've used it multiple times!
24 March 2026
Unprompted review
Reply from ChangeNOW
Dear Dennis G,
Thank you so much for your kind words! It’s amazing to hear that you enjoyed our service and found it reliable. We always strive to make exchanges fast, safe, and simple 💚 Your support means a lot, and we look forward to welcoming you back for your next swap or exchange soon!
When you've used it once, it becomes very easy.
It took me three days to figure out how to transfer USDC to purchase BNB using ChangeNOW, which I attribute to my total lack of knowledge on how these tools work, but I still took away 1 star because I believe it could/should have been more user friendly for a novice.
I started a chat with customer service and wound up asking for step by step instructions I could print out, and that's all it took... In less than 12 minutes I'd accomplished my first trade/transfer, and tonight I made a second in less than 3 minutes.
23 March 2026
Reply from ChangeNOW
Thank you so much for sharing your experience, Ron! 💚
We truly appreciate your honesty — especially about the learning curve at the beginning. Getting started with crypto can be challenging, so it means a lot that you gave it another try.
We’re really glad our support team could help you get everything sorted quickly, and it’s great to hear how much smoother your second swap was! 🙂
Your feedback is very valuable to us, and we’ll keep working to make the experience even more intuitive for our users.
Everything is good they just miss btc…
Everything is good they just miss btc ln network only but experience with app is awesome
22 March 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you for your feedback! We’re glad to hear that your overall experience with the app has been awesome 🚀⭐
We also appreciate your suggestion regarding the BTC — feedback like this helps us understand what features our users would like to see in the future, and we’ll be sure to pass it along to our team.
Thanks again for your support! 💙
Reply from ChangeNOW
Thank you for your 5-star review 🙏 We truly appreciate your feedback!
Best regards,
ChangeNOW Team
good web fast and safe
21 March 2026
Reply from ChangeNOW
Thank you for your review!
We’re very happy to hear that you’re satisfied with our service. Your feedback means a lot to us! 😊
Swift responses thank you!!!
21 March 2026
Unprompted review
Reply from ChangeNOW
Hello Karabo Makhele,
Thank you so much for your kind words! Your satisfaction is our top priority 😉
We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Reply from ChangeNOW
Hey Reece Cobb! 💚✨
We’re so happy you’re enjoying our service! Your satisfaction is our top priority 😉 We can’t wait to welcome you back for your next transaction!
Great to deal with
Great to deal with. I done it straight from site. But unfortunately I lost the page i was swapping on. I was soon helped out by the staff, within minutes all came through with a little extra. My new place to swap.
20 March 2026
Unprompted review
Reply from ChangeNOW
Dear Lee Rose,
Thank you so much for your kind words!💚 It’s wonderful to know you had a positive experience. We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Quickest exchange
Quickest exchange, I love it!
Literally the best crypto exchange service, no questions asked! 10/10
20 March 2026
Reply from ChangeNOW
Hello V V!
Your feedback just made our day! Knowing that you’re happy with your experience means everything to us 💚 We’re committed to providing smooth, secure, and fast exchanges every time. We’ll be here whenever you need us, and we hope to see you again very soon for your next crypto transaction!
Thank you Changenow, Thank you Kai…
Ive been a long time user of changenow and tonight experience is so going to make me stay longer and use the platform more. Quick to respond customer service with fast solution with zero delay. Big kudos to Kai (The representative that attended to me), Kai did well and i love her assistance throughout the process.
19 March 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you so much for your continued support — it truly means a lot to us! ⭐
We’re especially happy to hear that your recent experience made such a strong impression and that our support team was able to assist you quickly and effectively 🚀
Big thanks for highlighting Kai as well — we’ll make sure your kind words are passed along to him. She’ll be glad to know her help made a difference! 💙
Looking forward to serving you again!
Love these guys
Such an amazing service, I've been using changenow since they started. out of the 30+ times I've used them i had one instance where a transaction took longer than usual, i sent support a message and immediately got a response and a quick resolve
18 March 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊
Thank you so much for your long-term support — it truly means a lot to us! ⭐
We’re glad to hear that your overall experience across so many exchanges has been smooth, and that even when there was a delay, our support team was able to respond quickly and resolve it for you 🚀
We really appreciate your trust in us over time and look forward to continuing to provide you with reliable service! 💙
they keep you updated on every part of…
they keep you updated on every part of the process and their service is fast.
18 March 2026
Unprompted review
Reply from ChangeNOW
Really appreciate it! 💚 Glad you noticed both the updates and the speed - that’s the combo we aim for!
PERFECT
support agent solved my problem thought i got scammed but who would have known i was blessed by the beautiful agent who actually knew wth they were doing
16 March 2026
Unprompted review
Reply from ChangeNOW
Hello poo,
Thank you so much for your kind words! Your satisfaction is our top priority 😉 We’re always here for you and can’t wait to assist you with your next transaction. Thank you for choosing ChangeNOW!
Always works as intended.
This site never disappoints. I have trusted it for 5 years now.
15 March 2026
Unprompted review
Reply from ChangeNOW
Five years of swaps together — that’s what we call a solid crypto friendship 💚 Thanks for the trust, and wishing you many more smooth swaps ahead!
I,m very happy 😊😊
15 March 2026
Reply from ChangeNOW
Thank you for your review!
We’re very happy to hear that you’re satisfied with our service. Your feedback means a lot to us! 😊
Best regards,
ChangeNOW Team
Fast and Reliable
Their Transactions were very swift and Fast. amazing is all I can say
15 March 2026
Reply from ChangeNOW
Thank you for your great review!
We’re glad to hear that your transactions were fast and smooth. Providing a quick and reliable service is exactly what we aim for 🚀
Best regards,
ChangeNOW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.