Chaos Cards Reviews 

32,666
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast delivery, noting items consistently arrive well-packaged and in good condition. Many people praise the competitive pricing and wide product selection, often finding items difficult to source elsewhere. Excellent customer service is also reported, with quick responses and helpful assistance. However, some customers noted concerns regarding products appearing opened or resealed upon arrival. A few other people felt packaging was sometimes inadequate, leading to items arriving damaged. Some reviewers were not happy with customer service interactions, citing unhelpful responses or difficulties with returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with fast delivery... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Price

Reviewers mention positive feedback about price, with many customers finding prices to be decent, cheap, and... See more

Customer service

People report positive experiences with customer service, often describing it as quick, helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Glad they implemented an invite system although not been lucky yet. Made a few purchases always arrive within a few days. Well packaged. No issues, just find some prices for certain packs of cards ver... See more

Rated 4 out of 5 stars

Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.

Rated 5 out of 5 stars

100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more

Rated 5 out of 5 stars

Had looked everywhere in town for the WSL 2026 sticker tin and couldn’t find it saw this website online and Ordered late afternoon (about 4.30pm) on 23rd December not expecting it till after Xmas and... See more


Company details

  1. Game Shop
  2. Gaming services
  3. Hobby shop

Written by the company

Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.


Contact info

3.9

Great

TrustScore 4 out of 5

33k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(32,666)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

First time ordering from here for Lorcana single cards, was all packaged well and was quick delivery. Had plenty of stock online for the fraction of the cost from where I usually order from. I Will definitely be ordering more again in the future (more sooner than later!) and I will be recommending yourselves to others! Thanks again!!

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Was an order for my son's birthday

Was an order for my son's birthday. Royal mail had issues with their systems all day and was worrried would not be delivered in time, but they came through last minute. This was obviously in no way the shops fault as they were dispatched on time. extremly happy with my purchase and will be ordering more for my son from here in the future.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal website

Phenomenal website. Great prices, great shipping times, and amazing customer service.

When missing a card from an LCG set, which Asmodee did nothing to help with, Chaos Cards took it upon themselves to help me out and get me the missing card. It was done very swiftly.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had an issue with parcel getting lost Mollie opened a query with royal mail to investigate and then Andy offered a replacement when royal mail couldn't find it.
Customer service is excellent you can be confident you're in good hands if you have any problems

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Best order and customer service ever!

I just wanted to leave a review because you really deserve to be appreciated!
I had a silly question some weeks ago, I have sent them an e-mail, they replied in 5 minutes! They could not help me with the issue, but as I said, it was a silly question.
Just because of their friendliness, I ordered a game a week ago, arrive in 2 days, way earlier then expected and this week I have ordered another one and just like the first order, arrived in 2 days, even if it said that it can be delivered in 2-5 days. The packages are dispatched almost immediately, they come really well packaged.
They have a really nice points program, which I really like.
I have had one of the best experiences with them, I even started to look for another game to buy from them again. I recommend them immensely.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Best UK online gaming store

My previous review was deleted for some reason, so I'm writing one again. These guys have been my go-to games store for years now, and they've never let me down. Great prices, fast dispatch, a decent loyalty programme and stuff always arrives in great shape. They just delivered me a Warhammer: The Old World book after Wayland Games let me down, so super happy. I'd only used Wayland as a one-off as Chaos Cards didn't run a pre-order and stock was known to be tight.

23 January 2024
Unprompted review
Rated 2 out of 5 stars

Poor packing

Used so much brown paper packing in the shipping box that the item boxes inside were squashed when they closed the box up.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great source for your TCG needs

Purchased several items from Chaos over the last few months, all arrived in good time and no damaged packages etc. Competitive prices and a good range of both new and slightly older products. Will certainly be returning for my next Pokémon fix!

6 January 2024
Unprompted review
Rated 2 out of 5 stars

No care towards package/ delivery safety

Spent nearly £200 on Pokemon packs and 60-70% of the packs are damaged. They would have been in better condition if they had just wrote my address directly onto the cards and posted them like postcards.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Scheduled date for “swift” delivery was…

Scheduled date for “swift” delivery was not done.

27 December 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Thank you for taking the time to leave a review here.
We are sorry that your order did not arrive as expected and apologise on behalf of the delivery company for any delays it suffered over the festive period.
We hope future orders are with you as quickly as possible.
Andy
Chaos Cards

Rated 5 out of 5 stars

Excellent Lego Order

I purchased a Lego set, which one was oos everywhere. I would recommend a sturdier box to the company, but they sent in a box with some wrapping protection, and the item arrived in excellent condition. Fast shipping, before Christmas. I will return and buy from them.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Counterfeit Products

I want an immediate refund please - this is not acceptable at all. The pack you sent me is clearly tampered with. I am not accepting these goods, it is an absolute disgrace. How can you send out resealed packs? It has glue visible on the seal. I want a full refund, return label and my credit put back please. Tried messaging but no answer.

16 December 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Thank you for taking the time to leave us a review here on Trustpilot. We acknowledge the receipt of your messages, which unfortunately came in during our closed hours and were responded to as promptly as possible once we resumed our regular open hours. We want to assure you again that it is highly unlikely that the items were tampered with, as the products we offer come directly from official suppliers, and our reputation as trusted retailer is reinforced by our recommendation as a seller from Pokemon themselves.
My colleague is working with you via messages to resolve this matter swiftly and to your satisfaction.
My sincere apologies for any dissatisfaction caused.

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