Chapelhouse Motor Group - Kia St Helens Reviews 95

Absolutely fantastic!

We went on a Saturday and I’m so indecisive that we went back Sunday and Monday to look again. The salesman Iain was absolutely wonderful. There was no pressure, he answered all of the questions (some of the more than once). He was happy to let us test drive as many vehicles as we needed to, in fact he encouraged it to make sure our decision was right. We ordered the car on the Tuesday and it was ready for Friday.

On collection Iain was there to confirm all of the details, answer more questions and talk us through everything. Based on other showroom experience i was really reluctant but Iain made the whole experience quite enjoyable and is defiantly the reason we went with Chapelhouse for our purchase.

We bought a great car for a good price with great help.

Defiantly recommend them.

Great experience with getting new vehicle, if you want a new a car give a Chris a shout at chaplehouse he will always give you good custom.

Tony was very helpful, no problems. Bought a car today. Would recommend

Julie and Chris where fantastic at chaoelhouse kia made buying a car simple. So much so my wife said they gave us good service and u don't get that of my Mrs so if ur after a kia go and see them in St Helens.

Julie Pilling has been amazing from start to finish. Fabulous customer service and kept us informed throughout.

Very quick service with Vicky, car ordered great service.

good morning i hope you find this message well wanted to let you know how much of a good service tony made myself alan and my son andy all in all a hassle free experience there was a other person from the billing team i can not remember his name sorry for that both made me feel welcome 10/10 service

Helpful salesman who put no pressure on us to buy. Excellent service throughout

Excellent service from start to finish. Chris was very helpful and knowledgeable.

Required a part for my daughters car . Tom in the Kia Parts Department provide a first class service . Helpful, polite ,sourced the part quickly with no fuss and provided a decent price .
Rang a couple of days later when it arrived . Pleasure to deal with .

I’ve had a brilliant experience at chapel house St Helens, I have bought my last 4 cars from here and couldn’t speak more highly of Chris my adviser on a brilliant job he’s fantastic

Just spent 3 hours with Tony at Chapelhouse St helens. He was brilliant. He was very attentive and kind. Lots of patience and got me a brilliant deal. Also thanks to Josh who sorted me a finance deal. Great service guys..thanks again.

We just got a gorgeous red MG on the Mobility Scheme, from Chapelhouse St.Helens. Vikki, the mobility specialist, was excellent.
She was really knowledgeable about the car and made the whole process easy. More importantly, Vikki was kind, friendly and very approachable. We’ve used the Motability Scheme several times and have never had such an excellent salesperson. I highly recommend Chapelhouse St. Helens because of her. Sincere thanks to Vikki Jones.

Dealt with Chris who made the whole experience from start to finish nice and easy! Excellent customer care, found me the right car for me and my family and I couldn’t be happier

First time I have ever bought from a car from Chapelhouse, Lewis Smith the salesman helped me make the right choice without feeling under pressure. Would definitely recommend them.

Just to say a big thank you.
Bought a Kia Sportage, the salesman was very knowledgeable and introduced me to the manager and even the General manager came over and thanked me for my business.
Definitely recommend.
Maria Demetriou

Just picked up my new Sportage this morning and what a fantastic experience. Julie was absolutely fantastic and supported us throughout the whole experience! Her advice prior to purchase, ordering and through to collection was simply outstanding, I can't thank her enough. Really happy with my purchase and the whole customer experience; I would definitely recommend Chaplehouse St Helens and will be back next year to change my wife's car!

ONCE YOUVE BOUGHT A CAR FROM CHAPEL HOUSE SAINT HELENS THEY DONT WANT TO KNOW.

I Bought a kia several years ago. At the time I purchased a servicing plan. Most years on my annual service I book in as per normal (warning expect at least 4-6weeks to get a slot). A week before the service I inevitably get a call. The conversation goes some thing like, were sorry but due to sickness we need to reschedule or due to computer error we've booked to many cars in!
It's laughable it's a yearly occurrence.

On this occasion I booked my car in for a boot repair (under warranty) usual performance won't see it at the weekend has to be through the week.
So I book a day off work and low and behold literally a week before, I get the phone call! This time I recognised the number and answered by stating no your not canceling 🤣 and sure enough that's what they wanted to do.

After a complaint to head office it was agreed I would be seen as previously agreed.
I dropped my car off at 8.30am and as they havnt given me a car to return home I've sat here all day, it's now 2.30 my car hasn't moved. I enquired as to how they will have time to fix the issue/order a part to be told rather bluntly it will only be looked at today!
So another day's holiday will have to be taken.

The years following my car purchase have been frustrating with CHAPEL HOUSE ST HELENS (DIFFICULTY BOOKING IN/ CANCELATION OF APPOINTMENTS/ OVER INFLATTED PRICES more on that at the end or review) but the worst of it is the way your spoken too. Absolutely no empathy or care. Their attitude appears to be if you don't like it go else were. I initially thought I'd been unlucky and it was just my experience but having sat in the waiting area and listened to the receptionist on the phone, it's clear to see my experience is wide spread.

The wait for my car continues.....

Ps as for over inflated prices.
My service plan is now over.
If I pay chapel house for a service it comes at an increased cost.
If I go on kia site and book through them it's considerably cheaper and the kicker is it's done in the same place by the same people using the same products (make of that what ya will)

15:20 Up date been here since 08.30 just approached reception to ask for progress report. She disappeared and came back saying struggling to fix issue at present. I then went outside to see a man getting into my car about to drive it into workshop. It hasnt even been looked at yet (place is a joke)

Today's end result unable to fix problem, they need the car for another day, which means I need to take another days holiday. No curtesy car available no offer of home pick up.

My daughter bought a car on Saturday and the salesman Tony deserved a medal. He was with us for about 3 hours, helped us looking at insurances, took her out twice on a test drive. He’s was amazing

Bought my first car from a lovely man called Tony, very friendly and didn’t pressure me in anyway in buying was not pushy and very patient, can not thank him enough for his time and efforts over the past few days.