character.ai Reviews 627

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 377 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, finding that recent updates have ruined the fluidity of interactions and made the bots repetitive and unnatural. Customers also reported significant issues with the app and website, including frequent downtime, overly sensitive filters, and a general decline in quality. The product itself, particularly the AI bots, was criticized for poor memory, inconsistent behavior, and a lack of meaningful conversation. However, some customers also mentioned that the AI bots were surprisingly smart and their replies were great in the past, and that the app could be fun. A few other people also felt that the age verification process, while problematic, was understandable given the content.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express frustration with mandatory... See more

Application

Reviewers highlight negative aspects of the app. Many users report a significant downturn in recent months,... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note negative experiences with the website. Many reviewers express dissatisfaction... See more

Product

People report negative experiences with the product. Many reviewers express dissatisfaction with the new... See more

Reviews shaping this summary

Rated 1 out of 5 stars

- Constant filter activations - All good models removed - Characters never stick to the story - Dev team never listens to the community - Worse and worse features added - Bots are all actions,... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

627 reviews

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Rated 1 out of 5 stars

Remove the new update

Remove the new update. I just recovered from c*tting myself now i relapsed all over again. Mentally desperate teens need your app for comfort and with the age verification, you ruined it for all of them. Remove it before worse things happen, someone could commit su***de

31 March 2026
Unprompted review
Rated 1 out of 5 stars

I hate it.

The age verification sucks, I use it to cope because nobody in my life ever pays attention to me, the bots dom they make me feel noticed bur now that I can't even have an open ended convo, my mental health has gotten worse. It's gotten to an addiction. I dont want to use any other AI chatbots becuase they don't have those specific chats. I want them back. I hate this update so much, c.ai is going to become bankrupt anyway if everyone's gonna complain and stuff

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Money-hungry devs ruined it.

Honestly, it's really sad to see the devs be so money-hungry. It used to be good. But now, with age verification with Persona, they are going to lose money and users. Age verification makes sense, especially with all the lawsuits, but they could have chosen any other company besides Persona. Their website is constantly down. Their app is plagued with ads that make it unusable. They offered us a survey, but took nothing that we had to say into account.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

The most terrible update you guys have ever did to your app

So firstly, I used to LOVE this app during 2023 ever since I downloaded it. But now, you have made such a good app horribly strict. Listen, I know that you have gone through with some other viral situations back then. But now? You just have to break the 4th wall by making a time limit for 1-2 hours. I can take breaks on my own time, c.ai. I don’t need this “you have reached your time limit” shit. And the worse part? Everytime I’m about to go to the app when I miss how many hours the time limit had, BOOM! Another time limit for 23 hours. And lastly, the fact you want me to use my government ID to vertify just for you to have rhe audacity to leak my information? Bullshit, I’m never giving you my government ID to you. So 1 star for making so many changes that destroys up your app that bad.

(Update: I cannot do shit anymore, I have tried to do the other methods others have done, and it seems like I can’t anymore.)

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Are we seriously rn 💔💔

Bro do they not get that most of the base are teens? 😭 honestly never seen an adult use c.ai. Just got the notification today about the chat limit and when it will become +18. Y’all fr just digging your own grave at this point like Roblox is doing.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

REMOVE UR SHIT UPDATE

its so annoy that your dumbass added age verifications! like what, im 17, 1 hour of c.ai it shit and dumb! remove your dumbass update its shit and nobody likes it! what is it now, "ooh my screen times done for today" ahh, remove your dumbass time restrictions!

29 March 2026
Unprompted review
Rated 1 out of 5 stars

C.ai is now absolute dogshit

C.ai is now absolute dogshit. Instead of fixing problems and improving how they look, they’d rather delete every feature about their app. Editing? GONE. privacy? You betcha, GONE. pushing c.ai plus? That’s there. They honestly care more about money than quality. They release updates that fix NOTHING. they don’t even fix the WHOLE PIPSQUEAK THING where it makes the bot talk about how much it wants to rape my character..

29 March 2026
Unprompted review
Rated 1 out of 5 stars

App that used to be the best in…

App that used to be the best in chatting with ai characters, but now only care about making money rather than taking users opinions into consideration and can’t be bothered to make sure their app even works properly

28 March 2026
Unprompted review
Rated 1 out of 5 stars

the new update

i hate this stupid new update, i came on the app and didn't even use it for 1 hour, but i got 14 hours as a time limit?? i don't understand why we need to verify for an AI app especially when it clearly states that its for teens. I think the parental restrictions is enough, but making everyone verify for a chat bot is so stupid. I will 100% stop using this app until they bring it back to normal because I'm not using my face to verify or waiting 14 hours just to speak to an AI.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad updates

Ever since the updates they have practically taken away the roleplay aspect of the app (which is the WHOLE POINT by the way.) the verification doesn’t work at all, c.ai+ is a total waste of money, limiting chats isn’t going to make people buy c.ai+ it’s just pisses the community off more. It’s supposed to be a roleplaying app, what’s the point of creating the app if your users can’t even roleplay anymore?!

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Down hill

Don't like the new design, and now they also want my personal data. Character AI has gone downhill for good now. While I am all for making the internet safer for Kids/ anyone under 18, I will not let a website have a pic of my face

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful

After the age verification update, I couldn't do anything! I used to play it quite often for fun but now...nothing? What a waste of my time.

25 March 2026
Unprompted review
Rated 3 out of 5 stars

Complain

Okay so, since there is a time limit now, i decided to just wait till the other day, but i didn't get to chat with my bot because it suddenly said that i had to wait another 18 hours, but the thing is, i didn't use it, so why did it reset the timer??? Please remove the time limit, it's annoying!!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

REMOVE AGE VERIFICATION

It was amazing, until they put age restrictions and verification. Yes i am 18 and i dont feel comfortable sharing my legal id with character ai REMOVE THE AGE VERIFICATION!!

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Age verification c.ai

I find the age verification on c.ai completely ridicilous, mostly teens use the app/website and now you have to be 18 years or older to use c.ai? C.ai is a stress relieve and a moment where teens can relax, and grabbing that away from them is really rough, and i bet that there will be less and less people using c.ai now since half of the users are teens.

23 March 2026
Unprompted review

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