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Chards Coin and Bullion Dealer Reviews 

10,212
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. #14 of 35 best companies in Gold and silver trading company
  2. #12 of 22 best companies in Coin dealer
  3. #14 of 35 best companies in Gold dealer
  4. #14 of 79 best companies in Investment service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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4.8

All reviews

(10,212)

3,563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional outfit, good experience

Good website, easy ordering, acceptable mark-up on Britannias, clear communication, on-time delivery.

29 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you found our website easy to use and the ordering process straightforward. It's also great to know that our pricing, communication, and delivery service all met your expectations.

We appreciate your feedback and thank you for choosing Chards. We look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Superb as always

Superb as always

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Daniel,

Thank you for your continued support.

It's always rewarding to receive feedback from returning customers, and we're delighted to know that we've once again met your expectations.

We truly appreciate your loyalty and look forward to helping you with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy stress free transaction

Always stress free transactions

19 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lynn,

Thank you for your review.

We're pleased to hear that your transactions with us have been consistently stress-free. Providing a smooth and straightforward experience is something we work hard to achieve, so it's wonderful to know that's been reflected in your dealings with us.

We appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Traditional Family Business with Integrity

Chards continue to be run as a family business. Phone calls are answered quite quickly and more importantly real people are at the other end of the line, people who have access to answers. They are trustworthy.

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi William,

Thank you for such a glowing review.

We're incredibly pleased to hear that our family-business values continue to shine through. In a world of automated systems and long wait times, it's wonderful to know that being able to speak with a real person who can provide answers and assistance makes a difference.

Your comments about our team's responsiveness and trustworthiness mean a great deal to us, and we'll be sure to share your feedback with the staff.

Thank you for your continued support. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Louise,

Thank you for your review.

We're thrilled to hear that you received excellent service. Simple feedback like yours means a great deal to the team and lets us know we're delivering the standard of service we strive for.

We appreciate your support and hope to be of assistance again soon.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The service met all expectations

The service met all expectations. Prices were very reasonable and the coins being offered stimulated interest. The Chard sweet included in the delivery parcel was most welcome, and enhanced the value of the experience.

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alan,

Thank you for your excellent review.

We're delighted to hear that our service met your expectations and that you found our prices reasonable. It's also great to know that the range of coins we offer helped spark your interest.

We're especially pleased that the Chards sweet was a welcome addition to your parcel and added to your overall experience.

Thank you for taking the time to share your feedback. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great Experience

Great Experience. I had to call Customer services over something and they got straight to it and helped me out fast.

15 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ian,

Thank you for taking the time to leave us a review.

We're pleased to hear that when you needed assistance, our customer service team was able to get straight to the matter and help you quickly. Providing prompt and effective support is something we take great pride in.

We appreciate your feedback and hope to assist you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Lucky enough to get hold of a rare error coin. Great service, prompt delivery and well packaged. Many thanks!

16 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Neil,

Thank you for your great review.

We're pleased to hear that you were able to secure the rare error coin you were looking for. It's wonderful to know that your order arrived promptly and was well packaged.

Thank you for your feedback and for choosing Chards. We hope to help you add more exciting pieces to your collection in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Bhumika and Ruffus: professional and discreet...

Bhumika and Ruffus offer a professional and discreet service for both buying and selling. Clear explanations offered when dealing with different types of bullion. A safe pair of hands and a pleasure to deal with!

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your wonderful feedback.

We're delighted to hear that Bhumika and Ruffus provided you with a professional and discreet service. It's particularly pleasing to know that their clear explanations helped you navigate the different types of bullion with confidence.

Your kind words mean a great deal to the team, and we're thrilled that you found them both a pleasure to deal with.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Nice and easy!

Nice and easy, all aspects fantastic. Also deliveries at the moment are brilliant, the additional staff and changes made last year have made a big difference. Cant find fault!

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Elizabeth,

Thank you for taking the time to leave us such positive feedback.

We're delighted to hear that you found the whole process nice and easy, and that all aspects of your experience met your expectations. It's especially rewarding to hear your comments about our deliveries and the improvements we've made over the past year.

We truly appreciate your support and are pleased that the changes have made a noticeable difference.

Kind regards,
Chards Coin and Bullion Dealer

Rated 1 out of 5 stars

Chards - inconsistent cancellation charges methodoloy, lying

The explanation provided is inconsistent with the discussions. They did not allow me to use the current market price on Monday but instead insisted and set a line that Fridays is to be used. Although it has been repeatedly stated that pricing was based on the current market rate, the actual application does not reflect this. these discrepancies are clearly evident which is why they are scared to give the call records.

18 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience. This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Bought .25 oz ‘The Angel’ Gold Bullion

Pleased to have bought the 2026 ‘The Angel’ 1/4 oz Gold Bullion after purchasing the 1oz one.As usual efficient service from Chards

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to leave us a review.

We're delighted to hear that you were able to purchase the 2026 'The Angel' 1/4 oz Gold Bullion coin after already acquiring the 1 oz version. It's always pleasing to know when customers choose to build upon their collection with different denominations of the same design.

We're also pleased that our service was efficient as usual. Thank you for your continued support, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Coin purchase

Very wide choice on website,easy to navigate,good prices.

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for taking the time to share your feedback.

We're pleased to hear that you found our website easy to navigate and enjoyed the wide range of products available. It's also great to know that our pricing met your expectations.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

straightforward and easy to order

straightforward and easy to order. good pricing, speedy delivery

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Nick,

Thank you for your feedback.

We're pleased to hear that you found the ordering process straightforward and easy. It's also great to know that our pricing was competitive and that your order arrived promptly.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Satisfied Customer

Fast delivery, as always.

25 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sandra,

Thank you for taking the time to leave us a review.

We're delighted to hear that your order arrived quickly and that we've continued to meet your expectations. Your continued support is greatly appreciated.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service and very competitive…

Excellent service and very competitive prices. I bought a 20g Metalor gold bar at a great price, and the ordering process was smooth and straightforward. Secure packaging, fast delivery, and good communication throughout. I would happily buy from Chards again and highly recommend them.

24 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Cristian,

Thank you for your excellent review.

We're delighted to hear that you were pleased with the price of your 20g Metalor gold bar and that the ordering process was smooth and straightforward. It's also great to know that our packaging, delivery, and communication met your expectations throughout.

We truly appreciate your recommendation and are pleased to hear that you would happily buy from us again. We look forward to assisting you with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy to order and excellent…

Easy to order and excellent communication with customer care team

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Athena,

Thank you for taking the time to share your feedback.

We're pleased to hear that you found the ordering process easy and that our customer care team provided excellent communication throughout. Providing a smooth and supportive experience is something we always strive for.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Amazing service

Amazing service, coin arrived in a timely manner. In excellent condition.

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Tien,

Thank you for your wonderful feedback.

We're delighted to hear that your coin arrived promptly and in excellent condition. Ensuring that every order reaches our customers safely and to the highest standard is something we take great pride in.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Check these first, always cheaper.

I have ordered from chards on 2 occasions, both times very happy with the 2 day delivery and the items were spot on each time, also supprised how much cheaper my order was than from other sellers, will definitely be ordering more

30 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Colin,

Thank you for taking the time to leave us a review.

We're pleased to hear that you've been happy with both of your orders. It's great to know that your items arrived quickly, met your expectations, and offered excellent value compared to other sellers.

We truly appreciate your continued support and are delighted to hear you'll be ordering from us again. We look forward to helping you with your next purchase.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and efficient service

My order was delivered very quickly, was securely packed and was in excellent condition. Well done Chards getting a very fine Brittania coin to me.

27 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your wonderful review.

We're delighted to hear that your order arrived quickly, was securely packed, and reached you in excellent condition.

It's especially great to know that you're pleased with your Britannia coin. We take great pride in the quality of the coins we supply and the service we provide, so your feedback is greatly appreciated.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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