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Chards Coin and Bullion Dealer Reviews 

10,213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. #14 of 35 best companies in Gold and silver trading company
  2. #12 of 22 best companies in Coin dealer
  3. #14 of 35 best companies in Gold dealer
  4. #14 of 79 best companies in Investment service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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4.8

All reviews

(10,213)

3,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Check these first, always cheaper.

I have ordered from chards on 2 occasions, both times very happy with the 2 day delivery and the items were spot on each time, also supprised how much cheaper my order was than from other sellers, will definitely be ordering more

30 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Colin,

Thank you for taking the time to leave us a review.

We're pleased to hear that you've been happy with both of your orders. It's great to know that your items arrived quickly, met your expectations, and offered excellent value compared to other sellers.

We truly appreciate your continued support and are delighted to hear you'll be ordering from us again. We look forward to helping you with your next purchase.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and efficient service

My order was delivered very quickly, was securely packed and was in excellent condition. Well done Chards getting a very fine Brittania coin to me.

27 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your wonderful review.

We're delighted to hear that your order arrived quickly, was securely packed, and reached you in excellent condition.

It's especially great to know that you're pleased with your Britannia coin. We take great pride in the quality of the coins we supply and the service we provide, so your feedback is greatly appreciated.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very pleased each time I have made a…

Very pleased each time I have made a purchase from Chards, all positive with the price, delivery times, packaging and the detail along with the free sweets that came in the package.

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Clint,

Thank you for your excellent review.

We're delighted to hear that you were pleased with your purchase, from the price and delivery time to the packaging and attention to detail.

It's also great to know that the complimentary sweets were appreciated!

Thank you for choosing Chards. We truly appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent sweets

Excellent sweets, oh and the coin was great as well 👍
Delivery time was decent. Overall, a decent company to deal with.

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We appreciate you taking the time to leave a review and look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I found the whole process so…

I found the whole process so easy,mainly because of how helpful everyone was,and also my with my purchase.Thank you l

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Marie,

Thank you for taking the time to leave a review.

We're delighted to read you found the whole process easy, and our team helpful.

We look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fantastic staff at Chards

I was served yesterday by a gentleman called Derek. He was very personable and friendly. A wonderful member of your team.

29 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We're delighted to read you found Derek to be personable and friendly. We'll pass your kind words on to Derek.

We look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Purchased my first silver coins

Purchased my first silver coins. The process was simple to do. Delivery was fast, well packed. Overall excellent

24 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mr Taylor,

We're delighted to read you picked Chards Coin and Bullion Dealer to purchase your first silver coins. It's great to know you found the process simple and delivery was fast.

We look forward to you purchasing more silver coins in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I got the coin I was after

I got the coin I was after an it was in good condition and so fast

24 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Pat,

Thank you for your kind feedback. We’re delighted to hear that you were able to get the coin you were after, that it arrived in good condition, and that the delivery was fast.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mark,

Thank you for your review. We're delighted to read you were happy with the great price and fast delivery.

We look forward to helping you again future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Reasonable and transparent pricing

Reasonable and transparent pricing. Rapid turnaround of order. The company does what it says it will do.

24 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review. We're delighted to read you were happy with the speed of delivery, our transparent pricing, and that we back up our promises.

We look forward to helping you in the future.

King regards,
Chards Coin and bullion Dealer

Rated 5 out of 5 stars

Tip top end to end quality of service &…

Tip top end to end quality of service & a very trusted experienced enthusiastic business. Just can't help but like them!

24 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sean,

Thank you for your review. We're delighted to read you enjoyed our service and find us to be trusted and enthusiastic. We have over 60 years experience and make great effort to provide a quality service so it's pleasing this has been recognised.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mr Oliver,

Thank you for your review. Coins are coins however we take great care to ensure the coins we sell are packaged and cared for correctly.

We appreciate you taking the time to leave a review and would love to know how we could achieve 5 stars next time.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fandabbydosie

Fandabbydosie

24 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jack,

Thank you for your review. We're delighted to read you have been happy with our service once again.

We look forward to helping you in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Best prices around and delivery is very…

Best prices around and delivery is very quick. Not a single negative thing to say about the service.

24 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mr Bradley,

We're delighted to read you have only positive things to say about Chards. We make great efforts to ensure our pricing is competitive and delivery is quick so it's pleasing when these efforts are recognised.

Thank you for the review and we look forward to helping you in future.

King regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Patricia,

Thank you for your kind feedback. We’re delighted to hear that you received first class service.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Chards has always provided superb…

Chards has always provided superb service and exceptional advice & assistance. Every transaction reinforces my view that they are the premier coin dealer in the UK and for that matter Europe as well. Thank you for your assistance once again.

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your very kind feedback. We’re delighted to hear that you continue to receive superb service, advice, and assistance from our team.

Your comments about being a premier dealer, not just in the UK but across Europe, truly mean a great deal to us.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Speedy turnaround

I ordered Thursday, Friday paid for the items. The goods were dispatched and due for delivery on Saturday. The speed caught me out so I had the delivery delayed til Monday. In-between the communication was very good.

18 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Timothy,

Thank you for your feedback. We’re glad to hear that the process moved quickly and that our communication kept you well informed throughout.

We’re pleased you were able to rearrange the delivery to a more convenient time.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Great service. Delivered promptly. Excellent quality. Competive price.

11 November 2025
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Andrew,

Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service, prompt delivery, quality of the product, and competitive pricing.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Only problem I had was the post office…

Only problem I had was the post office not delivering on time as this is part of the process can’t claim money from them because it’s only the seller that can do that

17 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Keith,

Thank you for taking the time to leave a review. We're sorry to read your parcel was delivered at 14:10, seventy minutes after expected.

The parcel was dispatched on a Royal Mail Special Delivery Guaranteed 1pm delivery service and should have been delivered by 1pm. I have forwarded your message to our Customer Care team to look in to further and will contact you once we have concluded our investigation.

Kind regards,
Chards Coin and Bullion Dealer

Rated 1 out of 5 stars

Same again

Same again, coins unseparated, dumped in a bag. This after they apologised from my last order. I suggested they rename the condition description from 'NEW' to 'MINTY'. Its fine, I know what I am buying now and thus will not expect 'NEW' coins - cos they will be MINTY!

17 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review and we apologise that your coins arrived loose in a bag. Although we offer the choice to add coin capsules to protect your coins, we apologise that the coins you received were not separated and sufficiently protected.

Following your review, I’m glad to confirm that all individual coins will now be packaged separately in individual bags to help protect them in transit.

Customer feedback is incredibly important to us and helps us to make impactful changes to our working practices to ensure a better-quality experience for all customers.

Once again, thank you for your review and we look forward to helping you in future.

Kind regards,
The Chards Team

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