Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more
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Review summary
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Reviews shaping this summary
I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more
Company replied
Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!
Company replied
Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more
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Company details
Written by the company
Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.
Contact info
Cheltenham Road, WR12 7LX, Broadway, United Kingdom
- charellagardens.co.uk
4.5
Excellent
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff who gave helpful advise…
Friendly staff who gave helpful advise about plants/delivery/plant care etc. Prompt delivery of beautiful plants which I am very happy with, thank you!
30 September 2025
Unprompted review
Reply from Charella Gardens
Hi,
Thank you so much for taking the time to share such a heartfelt review.
We're truly touched that you chose Charella Gardens and it means the world to the whole team to know that you are happy with your plants.
Thank you for putting your trust in us.
Happy Gardening!
The Charella Gardens Team
This is our 2nd delivery from Charella…
This is our 2nd delivery from Charella and we’ll definitely order again, delivery always on the correct day planned and plants/trees are really well looked after.
26 September 2025
Unprompted review
Reply from Charella Gardens
Hello Ian
Thank you so much for taking the time to share your review. We're truly touched that you are happy with your plants and your recommendation to others.
We will pass on your kind words to the whole team, who will be thrilled with your great feedback.
Warmest regards
The Charella Gardens Team
Great quality
Really high quality plants delivered by a really helpful driver
25 September 2025
Unprompted review
Reply from Charella Gardens
Wow, thank you for your five star review, it really means alot to us.
We do always, where possible, deliver larger plants on one of our own vans, from our nursery in Broadway, and will be sure to pass on your comments to Adam.
Your kind words truly keep us motivated to do what we love every day.
Warmest regards
The Charella Gardens Team
Reply from Charella Gardens
Hello Pam,
Thank you so much for your wonderful review, it honestly means the world to us.
We're delighted to hear that from placing your order to delivery was simple and easy. So pleased that you are happy with your plants, and if you need anything in the future we are just a phone call away.
Thank you for your order
The Charella Gardens Team
Excellent plant in top condition…
Excellent plant in top condition delivered to my shed.
23 September 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your wonderful review, Nicholas.
We're thrilled to hear that you are happy with your plant and the delivery was as expected. We always try, where possible, to deliver on one of our own vans giving that personal service.
Thank you for putting your trust in us, we really appreciate it.
Warmest regards,
The Charella Gardens Team
Reply from Charella Gardens
Thank you Jane for your five star review, we appreciate you taking the time to share your experience.
Tha Charella Gardens Team
Elaine was brilliant in helping arrange…
Elaine was brilliant in helping arrange a complicated delivery, the delivery driver was really helpful and knowledgable and represented the brand perfectly. I would not hesitate to recommend Charella Gardens, the plants were of great quality and certainly as described and the pricing was competitive too. A truly wonderful small business.
24 September 2025
Unprompted review
Reply from Charella Gardens
Wow, what an incredible review, thank you so much for taking the time to share your experience with us.
It's fantastic to know that Elaine and the rest of our team made your experience such a good one and glad that you felt supported throughout.
We really appreciate your recommendation and are just a phone call away should you need us in the future.
Warmest regards
The Charella Gardens Team
Beautiful big healthy hydrangea
Purchased a lovely, healthy hydrangea which was delivered quickly and safely. Usually plants are smaller than described and can disappoint, but this was as described, large and lovely
10 September 2025
Unprompted review
Reply from Charella Gardens
Hello Peter,
Thank you so much for your wonderful review, It honestly means the world to us.
We're delighted to hear that you are happy with your hydrangea and everything was as expected.
Your support and kind words truly keep us motivated to do what we love every day.
Warmest regards,
The Charella Gardens Team
Purchased an olive tree
Purchased an olive tree, a wedding present for my niece who got married in Greece. Was really pleased with the tree & so was the Newley married couple. Added bonus too, they delayed delivery until I got back from holiday. Would definitely recommend Charelle Gardens.
25 August 2025
Unprompted review
Reply from Charella Gardens
Hello Dianne,
Thank you so much for your wonderful review, it honestly means the world to us. We're really proud of our staff and it's lovely to see their efforts recognised.
Most of all we are grateful that you chose Charella Gardens.
Your support and kind words truly keep us motivated to do what we love.
Warmest regards,
The Charella Gardens Team
Wonderful service & telephone manner…
Wonderful service & telephone manner when calling for advice which I got over the phone ,
The plants of jasmine where the best iv seen at any garden centre and prompt delivery that was boxed extremely well plants Arrived looking very healthy and green.
Will use again thank you 👍
12 September 2025
Unprompted review
Reply from Charella Gardens
Wow, what an incredible review, thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you are happy with your Jasmine plants and that they were boxed securely and arrived in great condition. We'll be sure to pass on your comments to our packing team.
Your feedback means the world to us, and it motivates us to continue giving our very best to every customer.
Warmest regards
The Charella Gardens Team
Great Service
Quick delivery (2 days) and healthy plants which precisely matched online description.
9 September 2025
Unprompted review
Reply from Charella Gardens
Hello Wanda
Thank you for taking the time to leave a five-star review, we really appreciate it. Good to hear that you are happy with your plants and everything was as expected. It genuinely means the world to our whole team here at Charella Gardens.
Great product and delivered with care
The tree arrived in good condition and was carefully packaged and transported. Communication and updates about delivery were appropriate and very useful and the package arrived in a timely way. The tree as as described and healthy and clearly despatched with care.
8 September 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your incredible five star review. Your kind words genuinely mean the world to us.
Thank you for choosing Charella Gardens and we are just a phone call away should you need anything in the future.
Warmest regards
The Charella Gardens Team
Great customer service and the plants…
Great customer service and the plants were excellent specimens.
18 September 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your incredible five-star review.
We're delighted that you're happy with you plants, and if you ever need anything in the future, don't hesitate to give us a call.
Warmest regards
The Charella Gardens Team
Very happy with size and condition of…
Very happy with size and condition of phormium, very impressed with personal, direct delivery, I appreciate this wasn't typical with a one plant order but it was a nice surprise!
22 September 2025
Unprompted review
Reply from Charella Gardens
Hello David
Thank you for taking the time to leave such a wonderful review. We do always, where possible, try to deliver on one of our own vans, and I will pass on your comments to Adam, our driver.
Our team always aim to offer a friendly, professional service, so it means a lot to know that came across in your experience with us.
Warmest regards
The Charella Gardens Team
High quality plants
High quality plants, delivered with care.
The size of the Acer trees and Star Jasmine we ordered easily exceeds what was promised in the description. All are healthy plants, well cared for, and already settling in nicely.
Everything arrived in good shape and was carefully laid out in our garden waiting for us.
17 September 2025
Unprompted review
Reply from Charella Gardens
Wow - thank you so much for your kind words.
We're absolutely delighted to hear that you had such a fantastic experience with us. I will be sure to pass on your comments to Adam, our driver, who will be over the moon with your comments.
Thank you again for your trust and support. It genuinely means the world to our whole team.
Warmest regards
The Charella Gardens Team
Plant in great condition
Plant in great condition. Quickly delivered.
11 September 2025
Unprompted review
Reply from Charella Gardens
Hello Kate
Thank you so much for leaving a five star review.
We're delighted to hear that your are happy with your Virginia Creeper, they do look spectacular at this time of year!
Warmest regards
The Charella Gardens Team
Repeat buyers with Charella
We are repeat buyers from Charella due to the service we experienced 4 years ago also being 5-star. We needed some larger Chelsea planters to replace 6 that the trees had outgrown. The 55 cm upgrade were really well priced so ordered 6 and they were delivered the next day, all in good order with a friendly smile. Three of the planters will be used for 3 bay trees which we bought those 4 years ago and remain really healthy, so we know their plants are also good!
17 September 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your fantastic review and choosing Charella Gardens again.
Your feedback truly means the world to us and I will be sure to pass on your comments to our driver.
We are sincerely grateful for your support and appreciate you sharing your experience with us.
Warmest regards
The Charella Gardens Team
The bamboo was a very good size and was…
The bamboo was a very good size and was delivered on the correct day
10 September 2025
Unprompted review
Reply from Charella Gardens
Hello Alistair
Thank you for taking the time to leave your great feedback and five-star review. We are so pleased you are happy with your plants and should you need anything in the future we are just a phone call away.
Warmest regards
The Charella Gardens Team
Amazing service from order to delivery…
Amazing service from order to delivery would highly recommend
9 September 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your fantastic review and recommendation, it genuinely means the world to us.
Good to hear that ordering was easy and you were kept updated on the progress of your order.
We truly appreciate your support and glad you chose us.
Warmest regards
The Charella Gardens Team
Very happy with the purchase
Very happy with the purchase , safely delivered and beautiful healthy plants
9 September 2025
Unprompted review
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