Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.
Cheltenham Road, WR12 7LX, Broadway, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service and as always fantastic plants.
We've bought from Charella a number of times, as always they've been really helpful in communication. Delivery was prompt and easy. Really happy with our newest bamboo which we added to previously ordered plants which are doing really well.
Decent value, plant looks great and easy delivery. Top all round experience - definitely recommend

Reply from Charella Gardens
good firm and good care of thier plants and good value
I ordered a hydrangea in a 15lt pot. It arrived in perfect shape with nothing broken and the driver kindly wheeled it down the side of the house into the garden.
First class in every way, great product, fast delivery; Adam, who delivered, was smart and thoughtful. Highly recommended.
So often buying online your disappointed with what turns up
Not in this case Charella delivered a fabulous tree healthy and exactly as described
Very happy
Brilliant company, ordered the trees on Monday, delivered the next day and the trees were of an excellent quality.
Well done Charella !!!
I ordered my Jasmine plants from Charella Gardens. They were very helpful and professional. Further were willing to help when delivery dates had to change due to gardener problems. The delivery came on time and the driver was kind and helpful. Wow the plants are amazing and im looking forward to seeing them grow and mature!! I'll be checking their website to see what else I can order!

Reply from Charella Gardens
I’ve had a few plants from Charella Gardens and have always been so pleased with them. They arrive well packaged and in tip top condition. After planting they settle well and seem to start growing quickly.
I didn’t know the Wisteria Tree existed as I’ve never seen one before so I’m excited to see it flower next year. I have new neighbours who have asked where I’ve purchased my large plants as they’ve noticed how well they do. I definitely recommend Charella.
Brilliant. Excellent plants very well packed and safely delivered
Have used this company for many years. Nothing is ever too much trouble for them.You are allways treated as a Valued customer.Their plants are really Top quality and with full descriptions and sizes stated unlike the many others on line who show a specimen in pictures and send you a tiny plant.Once you order from Charella l assure you you will be delighted and won't go anywhere else.Many thanks Charella,keep up the good work.👍
I’m very pleased with the plant I got from Charella Gardens. Even their delivery was good with the driver putting the plant in a relatively safe place and sending me a text message. So full marks on everything so far.
Very helpful i phoned as wasn't sure my order had gone through and lady on phone was brilliant 👌
Arrived on time
Plant looks really Healthy

Reply from Charella Gardens
Easy ordering process with clear information regarding delivery which was exactly as advised
Plants received were of exceptional quality
I had previously purchased a Star Jasmine from my local nursery, but more recently decided to take a chance and order one from this company. I must say, the quality far exceeded the price — a beautiful, large, and healthy jasmine plant that really impressed me. I’ll definitely be ordering two more soon.
I also ordered a Black Bamboo, specifically needing something over 1.5 metres tall, and received a stunning, large, healthy, and bushy specimen. I’m extremely happy with the service, the speed of delivery, and the fantastic value for money.
Highly recommended!

Reply from Charella Gardens
Two Ilex balls look healthy and attractive and good size
Absolute disgusting service.
Ordered 3 giant bamboos told delivery would be Wednesday 13 August taken time off work to prepare for planting received email on the day saying the bamboo are to big to deliver 🤷♂️
Would never use this company again.

Reply from Charella Gardens
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.