Charella Gardens Reviews 

353
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the healthy condition of the plants and trees upon arrival, noting they arrive fresh, well-packaged, and fully protected from any transit damage. Reviewers also mention the prompt delivery schedules and the exceptionally helpful service provided by the friendly team before and after ordering. A few other people also felt that the botanical products offered great value for money alongside surprisingly fast shipping times across the region. Consumers consistently appreciate the reasonable delivery costs and the careful handling demonstrated by the delivery drivers when dropping off large items.

What people talk about most

Product

People report positive experiences with product, highlighting that items such as trees and bamboos arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely quick shipment... See more

Quality

Users describe satisfaction with quality, noting that plants and trees consistently arrive in excellent... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting the... See more

Service

Consumers find service to be a delightful experience, frequently praising prompt delivery and healthy plants.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more

Company replied

Rated 5 out of 5 stars

I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more

Company replied

Rated 5 out of 5 stars

Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!

Company replied

Rated 5 out of 5 stars

Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more

Company replied


Company details

  1. Garden centre

Written by the company

Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(353)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didn't get any notificaiton of when…

I didn't get any notificaiton of when delivery would be. The four plants were dumped in my front garden when I was away during a dry period and so when I finally got hime after a few days they were dried up and bedraggled.

4 August 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Thank you for taking the time to place a review. We always send out shipment emails a few days before delivery as we appreciate people are not sat at home waiting. if you let me have your order details I can certainly send over a copy of the email.

Rated 5 out of 5 stars

Delivered what we wanted

Only garden centre that sold the Chelsea Planters that we were after - fibreboard and not plastic.
Delivered within the week - and within the time slot that we given by the driver,
Helpful advice provided by the driver!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Pyracantha from Charella Gardens

I ordered 3 Pyracantha from Charella gardens. I had made a mistake with order at first and emailed asking for help. I Received an email back the same day correcting my mistake and received refund on accidental double postage straight away. No problem!
I received emails with postage updates very quickly and my order arrived within a few days of purchase.
The Pyracantha were big and healthy, no damage, diseases or pests. They've taken well in my garden so far and I'm extremely pleased with my purchase .
I would highly recommend Charella Gardens and will be using them again in thr future! Many thanks 😊

20 July 2025
Unprompted review
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Reply from Charella Gardens

Hi, Thank you so much for your kind words and glowing review.

We're thrilled to hear you had such a positive experience with us.

Your feedback means the world to us, and it motivates us to continue giving our very best to every customer.

Warmest regards

The Charella Gardens Team

Rated 5 out of 5 stars

Friendly service

I rang up to ask if it was possible for my purchase to be delivered more quickly than normal and on a named day - in time for my wife's birthday. After a quick conversation with a very friendly person this was confirmed. The plant was delivered on time as agreed, looks fantastic, and was great value for money.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’ve ordered several times from Charella Gardens and have always found them to be helpful and reasonably priced with great quality products. I won’t hesitate to order again next time I’m looking for new additions to my garden!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent large Bay Tree supplied in…

Excellent large Bay Tree supplied in great condition and delivered swiftly with good communication along the journey. Have ordered previously and received the same great service as before. Website is top class with clear photos of the plants and trees and in many cases photographed next to a person, giving a good idea of expected size.

5 August 2025
Unprompted review
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Reply from Charella Gardens

Thank you so much for coming back to us at Charella Gardens and for your kind words. It means a lot to us that you have chosen us again, and we're really glad to hear that your experience was top class.

We're grateful for your trust and support, and we'll always be here to help whenever you need. Thank you so much from all of us at Charella Gardens.

Rated 5 out of 5 stars

Ordering was easy and all our questions…

Ordering was easy and all our questions were answered so felt confident that we had ordered what we needed.
Adam who delivered the plants was really nice and helpful despite the village traffic testing his patience. Thank you great service and plants really appreciated 👍

31 July 2025
Unprompted review
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Reply from Charella Gardens

Hi Jason,

Thank you so much for your kind words and five-star review.

It means a lot to us that you found our service friendly and helpful. Your support encourages us to continue providing the best experience for our customers.

Adam will be thrilled to hear your good words.

Warmest regards
The Charella Gardens Team

Rated 5 out of 5 stars

My order was delivered on time and in…

My order was delivered on time and in an immaculate state, it was obviously handled with care and love.
The quality of the plant, a Fatsia Japonica, was excellent with no damage at all and a vibrant colour of green to the leaves.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb quality plants, first class customer service

I ordered two half standard bay trees from Charella Gardens last week. A staff member checked for me that the two trees remaining in stock were a good match and sent me a photograph so I could be sure of what I was getting before placing my order. The trees arrived on time, they were exactly as promised, carefully packed and in excellent condition. A first class experience from start to finish. Highly recommended.

25 July 2025
Unprompted review
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Reply from Charella Gardens

Thank you so much for taking the time to leave such a thoughtful and generous review - it genuinely means the world to all of us here at Charella Gardens.

We never take for granted the trust our customers put in us, especially those who are completely new to Charella Gardens. It's incredibly rewarding to hear that you felt looked after and the photographs gave you confidence from day one.

Warmest regards

The Charella Gardens Team

Rated 5 out of 5 stars

Super Company

Over the past couple of weeks I have ordered a bamboo and 2 hydrangea. All of the plant are in superb condition and are stunning!
Special thanks to Adam for his communication and easy delivery process.
Will definitely buy from again!

16 July 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Hello Liz,

Thank you so much for taking the time to leave such a wonderful review.

We're glad your search brought you to Charella Gardens and are delighted to hear that Adam was as professional as ever!

We truly appreciate your kind words and recommendation - it's feedback like this that makes what we do so rewarding.

Thanks again for choosing Charella Gardens

Warmest regards

The Charella Gardens Team

Rated 5 out of 5 stars

I ordered three star jasmine plants…

I ordered three star jasmine plants they’re absolutely stunning! So much bigger than I expected, really healthy with beautiful green leaves and the price was amazing compared to other online companies I’ve ordered from… I’ll definitely be using Charella Gardens again and would recommend them to anybody.

Ordering to delivery was just a few days, with great communication…

The man who delivered them was so helpful and polite and took them to the top of my driveway and into the back garden.

I couldn’t be happier!

9 July 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Hello Jane,

Thank you so much for taking the time to leave such a thoughtful and generous review - it genuinely means the world to all of us here at Charella Gardens.

We're especially chuffed to hear that Adam made such a positive impression - we'll be sure to pass on your kind words to him.

We never take for granted the trust our customers put in us, especially those who are completely new to Charella Gardens. Thank you for your order.

Warmest regards
The Charella Gardens Team

Rated 5 out of 5 stars

Excellent value and service

I hope people won't be deterred from using Charella Gardens by the small number of negative reviews here; I can't praise them enough. I ordered a small standard bay tree online and to my surprise it was delivered in 48 hours, carefully packaged and undamaged. It's a very healthy, sturdy little tree, exactly 50cm as promised, with a well-shaped head of foliage, far better quality than I've seen in my local garden centres - and comparably priced. I also found the person on the helpline very helpful when I needed some advice about planting it. No hesitation whatsoever in recommending Charella Gardens, an excellent company.

26 June 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Wow! What an incredible review - thank you so much for taking the time to to share your experience with Charella Gardens.

We're absolutely delighted to hear that you had such a positive experience and that our team could provide the friendly, professional service we always try to strive for.

Thanks again for your kind words and support - it truly means the world to us.

The Charella Gardens Team

Rated 5 out of 5 stars

Best online plant supplier with excellent service

Great quality plants from the best supplier online. Contacting Charella is easy, as these people actually answer the phone, so if you have any queries you get an answer straight away. Great team, Elaine and Julie helped me sort out my order’s and Adam who delivers in the company van was brilliant delivering on time to a convenient place outside our gate. Don’t know what else to say other the team at Charella Gardens are the best, so if you order from them you know you’re buying quality plants with matching service.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. The best Jasmine plants ever. Great packaging. Quick service. Amazing people. Thanks.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful advice.

Extremely helpful advice.
Strong sturdy shrubs.
But more importantly shrubs delivered by their own van.

20 June 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Hello Terrence,

Thank you for choosing Charella Gardens, your continued custom is really appreciated. It means alot to us that you have placed several orders, and we are grateful for your trust and support. We will always be here to help whenever you need us.

Thank you so much from all of us at Charella Gardens.

Rated 5 out of 5 stars

Delivery was perfect and by man from…

Delivery was perfect and by man from nursery who was really knowledgeable.

12 June 2025
Unprompted review
Charella Gardens logo

Reply from Charella Gardens

Thank you for your review.

We are thrilled you had such a positive experience with our team. Adam will be especially pleased to know his plant knowledge made a difference.

At the heart of everything we do is a genuine commitment to looking after our customers, so it's incredibly rewarding to know that came through.

Thanks again for choosing us, we are always here if you need anything in the future.

Tha Charella Gardens Team

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