ChargeAutomation Reviews 58

works well and appreciate the experience of easy to use plat form

I had a great experience with ChargeAutomation support. Their team responded quickly, identified the issue immediately, and resolved it efficiently without unnecessary back-and-forth. The platform itself is very powerful for automating guest communication, check-in processes, and operational workflows, which saves a huge amount of time once set up correctly.

What stood out most was how knowledgeable and patient the support agent was while troubleshooting a property sync issue. They didn’t just give generic answers — they actually investigated and fixed the root cause.

Highly recommended for hosts or property managers who want reliable automation and responsive support.

Great team and service. Very impressive

Absolutely phenomenal support from Charge Automation! The team goes above and beyond to track down issues, keep us informed every step of the way, and make what could have been a stressful situation feel completely manageable. Their attention to detail and genuine desire to help truly set them apart. Hands down one of the best support experiences I’ve had. I highly recommend Charge Automation to anyone looking for a reliable, top-tier platform with an incredible support team.

This whole system is so great for us and our customers.

Cathy replied to my query within a matter of minutes which I was very impressed with! Very happy with her service and customer care.

After the walk-through received from Cathy, Charge automation has features that we can use and answered most of our questions. System has secret gem :)

Unfortunately, my experience with ChargeAutomation has been consistently frustrating.

Every single month I have to manually chase invoices. There is no reliable or automated invoicing process, and I often need to book appointments or send repeated reminders just to receive a basic invoice. This is unacceptable for a company operating in the payments and billing space.

As a business owner, I am legally required to submit VAT by the 20th of each month. ChargeAutomation is the only provider I work with where delayed invoices repeatedly put me at risk of late VAT filing. This month, the invoice was still missing even after the deadline.

The lack of process reliability, automation, and accountability creates unnecessary stress and wasted time. Instead of focusing on my business, I am forced to chase documents that should be generated automatically.

I strongly recommend improving invoicing automation and compliance processes. Until then, I cannot recommend this service.

We use CA for about 2 years for our 50+ properties and are very happy so far.

very patient to walk through the process with me

Dixie helped me with the question; she was very knowledgeable and replied quickly.

Dixie was super helpful with any inqs we had!

Cathy was very heplful, great support!

Terrible customer service! Completely unreliable and only chatbots. If you're considering using this system, run away while you still can.

I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me what I wanted to know. everything is professional and easy, thank you Dixie-you are a professional

Toyin helped me clarifying all the questions

Very useful, using it since past 3 years, very good support

ps: Their reply to my review is a piece of trash. As even on their site, the booking has been cancelled (by the owner of the property). But for some reason, the funds paid have not been returned

The exact review you could see below:
For some reason, I've trusted those reviews here and booked a property on their site

It seems a scam. Money was transferred. No reactions to my questions. The phone number is not accessible even in Romania itself. Instructions to access the property have not been sent. It simply says something like "all the requirements must be passed to access that data"

What does it mean? It's completely unclear. Passport / selfie / signature has been sent. And money was transferred like I said