Supported by Dixie, really helpful help.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely phenomenal support from Charge Automation! The team goes above and beyond to track down issues, keep us informed every step of the way, and make what could have been a stressful situation f... See more
Company replied
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expect... See more
Company replied
I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me... See more
Company details
Written by the company
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Contact info
United States
- support@chargeautomation.com
- chargeautomation.com
4.5
Excellent
58 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Great for upsells, security deposits and online check-in
I use ChargeAutomation for upselling, security deposits, online check-in and guidebooks. With the money generated by upsells, the tool actually pays for itself. Security deposits are collected and released automatically. I use their guidebooks to share access instructions and they are so smart that they are only shown to guests who did the check-in and paid the deposit.
It's a great tool that saves my team a lot of time and energy which in the end equals money.
Their support team is great too.
15 September 2024
Unprompted review
Reply from ChargeAutomation
Thanks Krzysztof Zbudniewek for the thoughtful review! We're glad to hear hat ChargeAutomation has been such a valuable tool for your business, from upselling to automating security deposits and online check-ins. It’s wonderful to know that the upsell feature has not only saved you time but also covered the cost of the tool itself. We’re glad our guidebooks are providing a seamless experience for your guests, and that our support team has been able to assist you when needed.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
I have been using ChargeAutomation since it first came out.
I have been using ChargeAutomation since it became publicly available, and have been impressed with the growth and development of this platform. It has gone from a platform that was clearly in its infancy, to a robust, well developed, reliable means of managing the guest journey.
It’s not just about payment processing and security deposit collection.
Guest guidebooks with smart logic for when the content becomes available.
Add-on service management that can also be intelligently controlled.
The development team seems to be continually looking to improve not only the administrative side of the platform, but also the guest facing side. I’m looking forward to see what new feature comes out next.
13 September 2024
Unprompted review
Reply from ChargeAutomation
Thanks Trillium General, for the thoughtful review! We're glad to hear that our guest guidebooks and add-on service management features are adding value to your experience.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
VERY Disappointing | support is non-existing
service has been very disappointing, the product itself sounds very promising, and like a great asset to any business but it falls short on so many of its promises
support is very incapable of fixing many of the issues that appear, taking months to fix essential features, product was purchased 7 months ago, and we are yet to get fully installed (and those being 7 paid months) it is quite unacceptable sadly
We were quite exited about using it in our business but we are with very low expectations of it working out by this point
before signing they promised full integration with our pms and automated charges with all OTAs, 2 of the main reasons we chose charge automation, aswell as pre check in form (which we haven't even been able to test since the connection is still in progress), and now pms is barely supported and charges are not as automated since they require manual entry from staff or the guest to have to place payment information for a second time after booking and expedia is not possible to be charged at all
Disappointing at best.
17 January 2024
Unprompted review
Reply from ChargeAutomation
Dylan, thank you for taking the time to share your feedback. We sincerely apologize for the experience you’ve had, and we understand how frustrating it must be when things don’t work as expected.
We’ve been actively working with you to resolve these challenges and are committed to ensuring that the software meets your business needs. Our team is continuing to support you in addressing the issues, and we truly value the time you’ve invested with us.
Please know that your concerns are being taken seriously, and we’re dedicated to working through these remaining hurdles to get things running smoothly. We appreciate your ongoing patience and look forward to making things right.
Thank you again for your honest feedback.
As an owner of Popcorn Hostel in…
As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet. It helps me a lot! With the help of this app, I can have self-check-in without hassle. It does everything, including payments (very safe), passport upload, selfie, upselling, acknowledgment of the rules, and the guest safety sign. I use Beds24 integrated with TTLock and ChargeAutomation. chargeautomation.
24 April 2024
Unprompted review
Reply from ChargeAutomation
Hi Popcorn Hostel Team,
We’re "popping" with excitement over your review! 🎉 Thanks for sharing how much ChargeAutomation has helped streamline your self-check-in process. It sounds like your guests are breezing through with payments, passport uploads, and all the bells and whistles—no hassle, just smooth sailing!
Here’s to more seamless check-ins and happy guests! 🍿
Seamless, excellent customer service!
Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!
18 October 2023
Unprompted review
Reply from ChargeAutomation
Hey AJ,
We’re so glad to hear ChargeAutomation is taking the back-and-forth out of your credit card processing and ID verification! 💳✨ Less hassle, more time for the things that matter.
Thanks for the glowing recommendation—here’s to keeping things smooth and stress-free! 🙌
Great tool for hosts
We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service. After they complete their info they have access to our guidebook and keycode as well.
In addition I would like to mention that ChargeAutomation support is pretty great. While the software is still maturing, the support team is quick to address issues and get fixes in from their dev team.
6 October 2023
Unprompted review
Reply from ChargeAutomation
Hi Ryan,
We love hearing that ChargeAutomation is helping you keep everything unified and automated… it’s like a guest experience superhero cape for your business! 🦸♂️✨
And thank you for the shoutout to our support team! They're our superheroes around here.
Here’s to more time saved and happy guests!
Excellent payment processing platform
Excellent payment processing platform, syncs perfectly with the likes of booking.com for host details. I'd definitely recommend.
29 September 2023
Unprompted review
Reply from ChargeAutomation
Hi Izijesu,
Short, sweet, and to the point—we love it! 🎯 We're so glad to hear ChargeAutomation is syncing perfectly with platforms like Booking.com and making payment processing a breeze for you. 🙌
Thanks for the recommendation, and here's to keeping things smooth and efficient for all your hosting needs!
ChargeAutomation is a great software
ChargeAutomation is a great software. I didn't know what it was when I first got the link but it really helped me get quick access to the door code and pay my security deposit. I didnt have to keep messaging the Booking.com host to get details. It was all right there in the guidebook. Pretty cool tool. Id definitely recommend
26 September 2023
Unprompted review
Reply from ChargeAutomation
Wow, we’re really grateful you took the time to leave us such a thoughtful review as a guest! 🙌 It’s not every day we hear directly from the people enjoying the benefits of our software during their stays, and it’s awesome to know ChargeAutomation made things easier for you.
Your feedback truly means a lot, and we're glad it helped streamline your experience. Thanks again for sharing!
Great Tool
Great system. Very reliable and makes our job so easy and automated. Sit back and let the system work for you. CA has been a great addition to our business.
1 May 2023
Unprompted review
Reply from ChargeAutomation
Hi Maple Cottage Rentals Team,
We love hearing that ChargeAutomation is making your life easier! 🙌 It's amazing to know our system is reliable enough for you to "sit back and let the system work for you"—that’s exactly what we aim for. 🎯
Thanks for being a part of the ChargeAutomation family and for letting us be a great addition to your business. Here's to more automation and less stress!
As a host I wanted something to help me…
As a host I wanted something to help me collect security deposits and payments. Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. It sends a code to my guests and then liability shifts from me. Since then my chargebacks went down to 0. Definitely recommended for any host that wants to prevent chargebacks
27 September 2023
Unprompted review
Reply from ChargeAutomation
Hi Ore,
We’re so glad to hear ChargeAutomation has been a game-changer for you! 🙌 Knowing your chargebacks have dropped to zero is music to our ears, and we're thrilled that our security deposit and chargeback protection have given you peace of mind. 🧘
Thanks for the glowing recommendation!
Simple and smooth user experience
I recently had to use ChargeAutomation for my business booking in Italy. It was very easy and smooth. I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link. Very cool tool. Totally recommended
22 August 2023
Unprompted review
Reply from ChargeAutomation
Hi Kasia,
Thanks for the awesome review! 🙌 We're so glad to hear that your experience with ChargeAutomation was simple, smooth, and had everything you needed—from paying your deposit to grabbing an early check-in, all in one link! 🎉
We love knowing that even as a guest, you found it easy to use and would recommend it. That really means a lot to us!
Not recommended for guests
Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing.
That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.
31 August 2023
Unprompted review
Reply from ChargeAutomation
Hi Romain
Thank you for taking the time to share your feedback. We’re sorry to hear about the negative experience you had with a host, and we understand your concerns regarding data and transparency in such cases.
While ChargeAutomation primarily serves as a tool to streamline processes between hosts and guests, we truly appreciate your kind words about our team’s efforts to assist you when the issue was brought to our attention. Your experience is important to us, and we aim to support both hosts and guests as much as possible, even in challenging situations like this one.
Your feedback will certainly help us improve our services and the guest experience moving forward. We’re glad we were able to offer assistance, and we hope future stays are smoother for you.
Thank you again for sharing your thoughts, and we’re always here to help should you need any further support.
Very pleasant experience
I enjoyed using the Charge Automation software when I booked my rental on Booking.com. I really liked the fact that when I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me. Also it was very easy to see details from the host about the wifi and local restaurants in the area on the charge automation platform. Definitely good tool for the host.
2 August 2023
Unprompted review
Reply from ChargeAutomation
Hi Christianah,
We're so glad you enjoyed using ChargeAutomation during your stay! 🎉 That OTP verification with your bank is like our little extra security handshake—always making sure it’s really you. 🙌
And we’re thrilled to hear that the local recommendations and WiFi details came in handy—no one wants to be hunting for that info when they could be enjoying some good food! 🍝🍷
Thanks for the kind words, and we hope ChargeAutomation made your stay a breeze! Safe travels on your next adventure!
Good for online booking
Don’t get why people talk about scam. It’s an easy way to provide a deposit when you do an online booking without physical checking
11 October 2021
Unprompted review
Reply from ChargeAutomation
We’re so glad to hear that you found our platform simple and convenient! 🙌 It’s great to know that providing a deposit online through ChargeAutomation made your booking experience smoother and stress-free—exactly what we aim for. 😊
Thanks for sharing your thoughts and helping clear up any misconceptions. We’re all about making things easier for both guests and hosts, and we’re happy that worked out well for you!
Safe travels on your next adventure! 🚀
SCAM SCAM SCAM
SCAM SCAM SCAM. Watch your money! Never connect anything to this platform.
4 October 2019
Unprompted review
Reply from ChargeAutomation
Thank you for sharing your feedback. While we couldn’t find a record of your experience in our system, we take every review seriously, no matter how long ago it was shared. It’s unfortunate to hear about your dissatisfaction, and we’d love the opportunity to learn more and address any concerns.
Please reach out to our support team at support@chargeautomation.com so we can assist you directly. We’re committed to the security and satisfaction of all our users and would like to clarify any misunderstandings.
Thank you again for sharing your thoughts, and we hope we can demonstrate the positive changes we’ve made.
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