Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough and could be improved. I just hope the tiny screws hold it together on a storm. It would be easier as well if the screw driver sent was magnetic so the screws don't keep falling on the floor. It was quite difficult to get some of the screw holes aligned especially in the corners and whan putting the roof on

Bought a swinging garden chair as a present, which had pieces missing and damaged cushion. Charles Bentley only offer was a curbside pick up (no replacement). When I explained that the person was physically unable to move the chair to the front curb, and could they help - the answer was a flat no. No help, no other options even though it was their error. I pointed out the challenges faced and was flexible, but was met with flat refusal. Now the person is stuck with a damaged item. Really poor customer service

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Absolute rubbish BBQ was bought brand new stored in garage for year just used twice and all paint peeling off inside and out . Rubbish quality for price will never purchase again ! Read reviews before you buy !

Egg chair purchased last May. Hardly used over that summer & then bought in for winter. Got out for summer & noticed split seam in cushion which would have been there is summer, isn’t even on a potential pull area. Reached out & asked for help to be told that they class this as wear & tear (which it isn’t) very disappointing wouldn’t order from them again would look for someone with better warranty. Cheap products that don’t last.

Ordered furniture delivery was booked for yesterday ......no show! No email no phone call explaining situation. No phone contact number on website. Awful customer service, blamed delay on bank holiday! No delivery date given on re-contact me in 48hrs. AVOID!!!!!

Ordered a £200 wooden garden table, received with a damaged surface, asked for replacement, offered only £10 compensation to keep it! Sent back. Second one had a split leg, offered £40, I just wanted an undamaged table! So sent back. Lost confidence in product and company. Would have been a nice table otherwise.

Arrived promptly and was as described.
I am very happy with the quality of the product.

Bought two folding metal loungers for the garden. Had very little use and the metal bars have bent so the rods do not engage. Very poor quality. Asked for a refund within the guarantee time and was refused as they consider it not a manufacturing fault. They do not function and are of no use.

Ordered a garden banana umbrella for the garden it was a good price and free delivery and came very fast ! I would recommend !

Purchased a Charles Bentley 63litre Mini Cement Mixer, after 18 months the drive belt broke. Contacted Customer Service for a replacement belt, was told the mixers are imported in and they do not sell parts.
I now have an unusable cement mixer, because I cannot get a replacement drive belt.
Don't waste your money on any Charles Bentley products.

Free and easy to return

Great garden mirror. Looks lovely, great quality and good value. Arrived very quickly and securely. Highly recommended.

My new bin is lovely looks so good in my kitchen,it was delivered on time The customer service is brilliant I really recommend the company

Delivered on time exactly what I ordered. What more can you ask for!

I had a garden broom from you and it lasted well over 10 years so when it came to buy a new one I looked you up and your prices were very reasonable so I bought a new one

Great price good value for money excellent delivery

Poor service, poor delivery time, then order then cancelled then delivered