The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home.
VISIT OUR WEBSITE
CONTACT US DIRECTLY HERE United Kingdom
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stylish and very practical. Easy to use and so handy.

Reply from Charles Bentley
The item handle was not fitted on one side and there was a dint in the lid, where was quality control, very disappointed with product won’t be using again.

Reply from Charles Bentley
Very poor quality product. Wooden deck chair that the wood snapped in two pieces on first use (by a far from heavy person). Charles Bentley offered a replacement (no thanks) and eventually a full refund.

Reply from Charles Bentley

Reply from Charles Bentley
Absolutely love my L-Shaped Sofa Rattan Furniture Set, beautifully made and so comfy, with quick delivery
I am very satisfied with my purchase..🤩 Many thanks.

Reply from Charles Bentley
The shed was delivered in a timely manner. The only issues are the poor qaulity assembly instructions not being truly informative and leaving a lot to guess work. Also no mention of missing plywood base in description left a bit of a sour taste.

Reply from Charles Bentley
The product is well-made. time will tell however.
One note: the handle of the small shovel is quite short and angled steeply. If your grate sits low, reaching the back can be difficult because the handle hits the front before going deep enough. A longer, less angled handle would improve usability.

Reply from Charles Bentley
Great all round service on ordering, communication, delivery and at a great price
Recommended seller

Reply from Charles Bentley

Reply from Charles Bentley
Amazing bin. Super happy with it! Smooth drawer, excellent sensor and bin looks great and no finger prints!!

Reply from Charles Bentley
The website was very clear and so was the information, it all worked perfectly

Reply from Charles Bentley
10 ton hydraulic log splitter just arrived from Charles Bentley. Very well wrapped for this heavy piece of kit and in mint condition.
Nothing to set up apart from inserting the operating handles which just slide in, no bolts, no faff no awkward nuts to tighten.
Quite honestly this piece of kit is OUTSTANDING! Copes amazingly with even the most seasoned and dense wood, logs that would bounce an axe head back at you. Immensely impressive service from CB,very highly recommend this company and this perfect piece of kit.

Reply from Charles Bentley

Reply from Charles Bentley
I was impressed by the fact that, after the item being out of stock last year, they sent me an email to say it was back in stock again! That's what I call service. The item itself is just what I wanted, well worth waiting for. Thank you Charles Bentley.

Reply from Charles Bentley
This is the 2nd 2 seater Swing Chair cover we have bought from Bentleys - still good value after 4 years from our previous purchase.

Reply from Charles Bentley
Great product. Very swift delivery. In fact rather too swift - my only criticism as I would like to have known when it was going to be delivered and been able to track it rather than just getting an “out for delivery” email. I had sent an email to the customer services asking to delay delivery but it was ignored and I got no response.

Reply from Charles Bentley
Baskets were beautiful very good delivery.
Would have given 5* if they either had a liner or the option to purchase

Reply from Charles Bentley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.