Charles Bentley Reviews 11,037

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt and efficient delivery service, noting that items often arrive on time and well-packaged. People frequently praise the quality of various products, finding them sturdy, well-made, and exactly as described. The customer service is also highlighted as excellent, with many consumers appreciating the quick and helpful responses to issues, even leading to positive resolution for faulty items. However, some people were dissatisfied with the product quality, citing issues like items arriving with marks, cracks, or parts that quickly deteriorated. A few customers also experienced difficulties with assembly due to misaligned holes or missing parts. The minority of people were not happy with customer service in some instances, mentioning slow responses, conflicting information, or a refusal to help with damaged items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers praise the good quality, sturdy... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the good quality of items... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some items... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, praising... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be a great value,... See more

Based on these reviews

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more

Company replied

Rated 4 out of 5 stars

Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.

Rated 4 out of 5 stars

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Company replied


Company details

  1. #370 of 402 best companies in Home Furniture Shop
  2. #69 of 76 best companies in Outdoor furniture shop

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stylish food caddy

Stylish and very practical. Easy to use and so handy.

6 February 2025
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 1 out of 5 stars

Poor product

The item handle was not fitted on one side and there was a dint in the lid, where was quality control, very disappointed with product won’t be using again.

20 February 2025
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Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team reached out to you regarding this with the offer of a replacement or refund but they are yet to receive a response.
Kind regards,
Thomas

Rated 1 out of 5 stars

Very poor quality product

Very poor quality product. Wooden deck chair that the wood snapped in two pieces on first use (by a far from heavy person). Charles Bentley offered a replacement (no thanks) and eventually a full refund.

23 July 2024
Unprompted review
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Reply from Charles Bentley

Thank you for taking the time to leave us a review. We are sorry that your deck chair broke. Our Customer Service team were quick to reply to offer you a replacement or a full refund. I am pleased to see that your full refund has been processed and we apologise for any disappointment that you have received.
Kind regards,
Thomas

Rated 5 out of 5 stars

A+ product

A+ product. Maybe a little over priced. But I’m happy 😃

17 February 2025
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Absolutely love my L-Shaped Sofa Rattan…

Absolutely love my L-Shaped Sofa Rattan Furniture Set, beautifully made and so comfy, with quick delivery
I am very satisfied with my purchase..🤩 Many thanks.

5 February 2025
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Brilliant little bin

Brilliant little bin

14 February 2025
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Shed delivered in a timely…

The shed was delivered in a timely manner. The only issues are the poor qaulity assembly instructions not being truly informative and leaving a lot to guess work. Also no mention of missing plywood base in description left a bit of a sour taste.

14 February 2025
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

The product is well-made and looks grate 😉

The product is well-made. time will tell however.

One note: the handle of the small shovel is quite short and angled steeply. If your grate sits low, reaching the back can be difficult because the handle hits the front before going deep enough. A longer, less angled handle would improve usability.

14 February 2025
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Great all round service

Great all round service on ordering, communication, delivery and at a great price
Recommended seller

11 February 2025
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent chair

Delivered on time. We'll made comfortable chair.

10 February 2025
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Amazing bin

Amazing bin. Super happy with it! Smooth drawer, excellent sensor and bin looks great and no finger prints!!

7 February 2025
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Reply from Charles Bentley

Thanks for your review

Rated 5 out of 5 stars

Great broom

13 January 2025
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review. We hope that you continue to enjoy your new broom.
Kind regards,
Thomas

Rated 5 out of 5 stars

10 ton hydraulic log splitter just…

10 ton hydraulic log splitter just arrived from Charles Bentley. Very well wrapped for this heavy piece of kit and in mint condition.
Nothing to set up apart from inserting the operating handles which just slide in, no bolts, no faff no awkward nuts to tighten.
Quite honestly this piece of kit is OUTSTANDING! Copes amazingly with even the most seasoned and dense wood, logs that would bounce an axe head back at you. Immensely impressive service from CB,very highly recommend this company and this perfect piece of kit.

6 February 2025
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us this wonderful review! Happy chopping!
Kind regards,
Thomas

Rated 5 out of 5 stars

Good Service

Good Service. Quick delivery, quality items, good prices. Recommended.

7 January 2025
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent customer service.

I was impressed by the fact that, after the item being out of stock last year, they sent me an email to say it was back in stock again! That's what I call service. The item itself is just what I wanted, well worth waiting for. Thank you Charles Bentley.

24 January 2025
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Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

This is the 2nd 2 seater Swing Chair…

This is the 2nd 2 seater Swing Chair cover we have bought from Bentleys - still good value after 4 years from our previous purchase.

24 January 2025
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Reply from Charles Bentley

Thank you very much for leaving us a 5* review and for your repeat custom, it is greatly appreciated.
Kind regards,
Thomas

Rated 4 out of 5 stars

Great product, delivery a bit more but and miss

Great product. Very swift delivery. In fact rather too swift - my only criticism as I would like to have known when it was going to be delivered and been able to track it rather than just getting an “out for delivery” email. I had sent an email to the customer services asking to delay delivery but it was ignored and I got no response.

22 January 2025
Charles Bentley logo

Reply from Charles Bentley

Thanks for your review, we do our best to get our items out to customers as quickly as possible.

Rated 4 out of 5 stars

Baskets were beautiful very good…

Baskets were beautiful very good delivery.
Would have given 5* if they either had a liner or the option to purchase

21 January 2025
Charles Bentley logo

Reply from Charles Bentley

Thanks for the review, we will suggest this to the buys. Thank you.

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