Charles Jacobs Reviews 

834
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Many people warmly appreciate the exceptional financial value, noting that retail prices are extremely reasonable and noticeably cheaper than alternative market options. Consumers consistently highlight the remarkably sturdy build quality of the furniture items, straightforward assembly steps, and exceptionally prompt delivery services across all customer orders. Some reviewers were not happy with their purchases, reporting frustrating problems like pre-drilled mounting holes not lining up correctly or incorrect product descriptions. A few consumers also experienced occasional issues with transit damage, wrong components, or missing parts when opening their recent delivery packages.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like storage units, chairs, and tables are... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the sturdy units, affordable... See more

Order

Customers had positive experiences with order, noting that purchasing was straightforward and delivery was... See more

Price

People report positive experiences with price, highlighting that items are significantly cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more

Company replied

Rated 5 out of 5 stars

Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more

Company replied

Rated 5 out of 5 stars

We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more

Company replied

Rated 5 out of 5 stars

Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more

Company replied


Company details

  1. #178 of 396 best companies in Home Furniture Shop
  2. #99 of 228 best companies in Bedroom furniture shop
  3. #22 of 46 best companies in Kitchen Furniture Shop
  4. #55 of 114 best companies in Living room shop
  5. #11 of 20 best companies in Office equipment supplier
  6. #30 of 59 best companies in Office Furniture Shop

About Charles Jacobs

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(834)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery,reasonably priced…

Very quick delivery,reasonably priced and appears to be of good quality
Can’t ask for more,would recommend

12 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Sandra

Thank you for your review.
We try to keep our prices as competitive as we can.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Bought 3 furniture items - All good

Bought 3 furniture items - all 3 are great and easy to assemble. First time buying from here, would defo buy again.

12 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Sasha

We are glad to hear you are satisfied with your purchase.
We hope to see you again soon.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

A Company you can trust!

This Company kept us in touch with what was happening and delivered on time. Great service! I would certainly recommend buying from Charles Jacob's to anyone without hesitation.

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello John

Thank you for your recomendation.
We are glad that you are pleased with your purchase.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly, easy to assemble and looks good.

7 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Catherine,

Thanks for your glowing feedback. We are glad to hear that you are happy with your order.

Please let us know if we can be of any further assistance

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good quality excellent price

Good quality

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave us feedback.

We are happy to hear this product is of good quality and excellent price.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great company to buy from.

Great company to buy from. I ordered replacement parts for my office chair. The website is easy to use and my order was delivered quickly via DPD with plenty of updates. Will definitely use them again 😊

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for your positive review.

We are pleased to hear your experience with purchasing with us was easy and you received your order quickly.

Kind regards, Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good value and very fast delivery

Good value and very fast delivery

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Andy,

Thank you for your feedback.

We are happy to hear our products are good value and you received your order in great time.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, fast delivery.
This was a very cost effective way to restore the function of our kitchen bar stools.
New cylinders fit and work perfectly.
Thanks

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Clive,

Thank you for your positive review.

We are happy to hear you received great service from our team and have now restored your kitchen bar stools with our cost effective replacement gas lifts.

Kind regards,
Charles Jacobs Customer Care Team

Rated 4 out of 5 stars

Great table very happy.

The table is great very happy thanks. Only down side on day of delivery driver called to state that he would not be delivering to my door. Luckily I managed to get someone to collect downstairs or else I would have returned item. This is not ideal and due to this I would be unable to order anything again disappointed.

5 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Maxine,

Thank you for your review.

We are glad to hear you are happy with your table, but we are sorry to hear of the issues you experienced with the courier. Our courier should certainly have delivered the parcel to your door and so we have formally escalated this with them.

Thank you so much for your understanding.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great chair at reasonable price

Really pleased with the chair. Easy to assemble and looks great in my daughter's room. Reasonably priced too.

2 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Katy,

Thank you for taking the time to leave us a positive review.

We are happy to hear you are pleased with the price, assembly and that the chair is looking great in your daughters room.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Operator was friendly and helpful

Operator was friendly and helpful. Procedure was simple quick and stress free.

1 May 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello

Thank you for your review.
Our staff always try their best to provide the best customer service possible.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

It arrived very fast

It arrived very fast. The chair is amazing. Very happy with it

29 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Paige,

Thank you for taking the time to leave us positive feedback.

We are glad to hear you are happy with your chair and that it arrived very quickly.

Kind regards,
Charles Jacobs Customer Care Team

Rated 1 out of 5 stars

Poor quality furniture & a cost to return

Poor quality furniture arrived.
Be aware: Wanted to return but because of the above I have to pay the return, it’s not worth returning due to the cost. This is hidden in the T&Cs.

28 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello David,

When you contacted us on the phone, the reason you gave for your return was that you no longer needed the item because it doesn't match with the decor. Because the chairs are not defective or faulty in any way, we explained that you would need to pay for the return courier.

This returns process is standard in the industry, but all of our return policies are also stated clearly in the Returns and Terms and Conditions section of our website which can be easily viewed and read before purchasing any item.

We value any feedback to improve our services in any way. If you require any further assistance with the return, please do not hesitate to reach out to our customer support team who will do their best to assist you.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great product and service

Great product and service. Thanks

25 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Stuart

We are glad you are pleased with your purchase.
We always try to provide the best service possible to our customers.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Perfect blend of style and function for a teenage bedroom…

The chair arrived much more quickly than I expected and I received good communication about dispatch and delivery date. Packaging was secure and the chair was exactly as described and easy to put together with the clear instructions supplied. I had a little difficulty taking the protective cap off one of the parts, and was worried I wouldn't manage it at all, but better that than it be damaged.
It's for my teen daughter's bedroom and the plush velvety finish and comfortable seat makes for a suitable chair to use at a desk without being out of keeping for a teen girl's bedroom.

16 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Elizabeth,

We would like to thank you for putting the effort into leaving us a review.

It is great to hear that you are impressed with the speed of delivery and that you were kept up to date with the dispatch and delivery. Thank you for understanding the need for the plastic cap, and for working it out. We hope that your daughter enjoys her new chair.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Easy to assemble

Easy to assemble, fabulous quality, very stylish, great price.

9 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Lorna,

We are grateful for you leaving us feedback, thank you.

We are glad to hear that you found our items easy to assemble, fabulous quality and a great price.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Quality items and quick delivery

Quality items and quick delivery

16 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for leaving us a review, we appreciate it.

We are happy to hear that you think our items are good quality and that we offer quick delivery.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good product. Fast delivery

Good product. Arrived on time

14 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

We appreciate you taking the time to leave us some feedback, thank you.

We are glad to hear that your item is good, and that it arrived fast.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Vinyl Record LP Cube Storage Box

This is the second Charles Jacobs record box I have purchased. They are really high quality cabinets that are straightforward to construct. They are strong and look good. Really recommended.

14 April 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thanks for taking the time to leave us a review.

We are happy to hear that you returned to buy a second storage unit, and that you recommend us - that's great to hear.

Kind regards,
Charles Jacobs Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look