I purchased the shoes for an event, website stated 5 to 9 days delivery time however the shoes did not arrive for 13 days. I was undecided about returning them, style was lovely but the fastening hole... See more
Company replied
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Review summary
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The bag was wonderful but the whole experience was made so much regrettable because of the delivery process. I ordered my bag on November 22 and only received it on December 13. No updates wat so ever... See more
Company replied
Item was delivered on the expected date. Material was as shown in the website and good quality.
Company replied
I love their bags and the quality is amazing however the delivery takes a very longgggg time!!
Company replied
Company details
- #44 of 45 best companies in Handbags Shop
Written by the company
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Contact info
United Kingdom
- charleskeith.co.uk
3.2
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s been 2 weeks and I STILL haven’t…
It’s been 2 weeks and I STILL haven’t received my order. Tracking shows its just left HONG KONG. On top of that they sent me a feedback email today, seems like they wanted me to leave a bad review.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the delay and completely understand how frustrating this must be, especially being asked for a rating before receiving your order. Due to high order volumes during this period, deliveries are taking longer than usual, and we truly appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
It has been 18 days and I still haven’t…
It has been 18 days and I still haven’t received my order . Very disappointed
11 December 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality, decent prices and beautiful bags
Love this company, I have bought two bags from them and I love them so much! The Lyla tote bag is such a great commuter bag as it fits all my stuff in and is sturdy enough to carry everything like my laptop and notebooks without breaking. I once carried my heavy safety boots home in this bag and it’s still in perfect condition. I also have the Britton Elongated Shoulder Bag which is so cute and a good every day bag as it fits all my essentials without being too big. It’s also a good bag to add bag charms to which I love about it. The customer service was helpful when I had questions about my purchase and the delivery was very quick too. I would definitely recommend this company if you like good quality, fashionable and decently priced bags
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I like the shoes and bags that I got
I like the shoes and bags that I got. Good value for it . They return easy too. Love it thank you.
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I had a great experience with them
I had a great experience with them, I ordered 3 bags and they were outstanding. Would recommend them to others.
29 April 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Item was delivered on the expected…
Item was delivered on the expected date. Material was as shown in the website and good quality.
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Purchased 2 weeks ago and still have…
Purchased 2 weeks ago and still have not received my purchase
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Parcal is not here yet it’s been 15…
Parcal is not here yet it’s been 15 days yet no parcal arrived yet
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries and response times have been slower than usual, which may have affected your order. Please rest assured that we will follow up with you via email as soon as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
I odered a bag for my girlfriends…
I odered a bag for my girlfriends birthday and the birthday is over and the bag is still not arrived its been more than two weeks such a worst experience i did not expect this from a well known company
I dont think j will be buying anything from you guys anymore
Thanks 👍🏻
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and truly appreciate you bringing it to our attention.
We kindly seek your assistance to reach out to us at customers@charleskeith.com, including your order number in your message. Our team will be glad to assist you accordingly.
We apologize for the inconvenience caused to you, and appreciate your understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
i am attached to it and in love with…
i am attached to it and in love with the bag as this is my first ever branded, designer or whatever. she is the one and the both bags are incredibly beautiful ❤️
28 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Slow delivery
Still waiting for delivery after 2 weeks. Much longer than was advised when buying, and there was no mention. shipment would be coming directly from china. Not happy
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay. Due to the high volume of orders during this period, response times and deliveries have been longer than usual.
We truly appreciate your patience and understanding, and we’re working to get all orders to our customers as quickly as possible.
Best regards,
Charles & Keith Customer Service Team
Delivery is really bad
Delivery is really bad, 2 weeks later im still waiting on an item.
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay. Due to the high volume of orders during this period, response times and deliveries have been longer than usual.
We truly appreciate your patience and understanding, and we’re working to get all orders to our customers as quickly as possible.
Best regards,
Charles & Keith Customer Service Team
Bag quality and how it looks was great…
Bag quality and how it looks was great but inly complain i got is I didn’t get any box with it
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that you’re happy with the quality and look of your bag. We appreciate you letting us know about the packaging, and we’ll take this into consideration for future orders.
Thank you for sharing your experience!
Best Regards,
CHARLES & KEITH Customer Service Team
Super delay in service
Super delay in service
Ordered since November and 10th december still not here
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay. Due to the high volume of orders during this period, response times and deliveries have been longer than usual.
We truly appreciate your patience and understanding, and we’re working to get all orders to our customers as quickly as possible.
Best regards,
Charles & Keith Customer Service Team
Just received
Just received, very happy just as described. Maybe should be a size down for me, but still OK.
10 December 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The shoes I ordered were delivered…
The shoes I ordered were delivered sooner than I expected. I have already had shoes from Keith & Charles and this pair were up to the standard I expected, style and quality.
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
After 2 weeks the parcel still hasn’t…
After 2 weeks the parcel still hasn’t arrived. I’ve tried everything to get in touch with customer service and no one has bothered. I ordered shoes for my wedding this weekend and after 2 weeks there’s still no update. Awful customer service
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay. Due to the high volume of orders during this period, response times and deliveries have been longer than usual.
We truly appreciate your patience and understanding, and we’re working to get all orders to our customers as quickly as possible.
Best regards,
Charles & Keith Customer Service Team
Ordered on the 27th November not…
Ordered on the 27th November not received it yet. Terrible service will not be buying again from this company.
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay. Due to the high volume of orders during this period, response times and deliveries have been longer than usual.
We truly appreciate your patience and understanding, and we’re working to get all orders to our customers as quickly as possible.
Best regards,
Charles & Keith Customer Service Team
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