FlixBus Charter Reviews 

I've taken Flixbus for a while and I had only had minor problems such as short delays until this time.

The bus was first 1.5 hours delayed to my departure station. Then along the way to my destination, the bus driver got lost not just once or twice, but SEVERAL times to the point where we were not only late by the original 1.5 hours, but by 4 hours!

This would not have been a big issue if we arrived during the day as we could have made our way over to our accommodation without stress and via public transport as well. That was not the case. The bus driver's negligence drove us around well into the night as we sat anxiously and stressfully hoping we would make it in time to our accommodation to check in since there was a time it closed.

During the extended trip, I was on a live chat with an agent from Flixbus, explaining our situation and asking what could be done to help our situation and all I received as a response was that "due to our terms and conditions, you are not eligible for a refund because the system shows you are checked into your trip". Moreover, after I asked them to send me the terms and conditions stating the above, they rudely ended the chat on me!

From what I made of that, was that I had to not only lose my booked transportation to my destination, but also lose my accommodation before I could receive a refund. Furthermore, there was no offer nor mention of another term and condition that accommodation of up to 2 nights and up to 80 euros can be provided by Flixbus if the need arose. In addition, the app stopped allowing me to track my trip after 1.5 hours into my trip. As a result, my companion and I could ONLY sit and wait without knowing when we would arrive and if we had to sleep on the streets that night.

We finally arrived after one final U-turn close to 1am and we had no choice but to order a Bolt driver, an unnecessary expense that we could have avoided if the driver had not been so negligent. I have requested compensation for the negligence that has caused not only me, but my companion harm as we were extremely distressed for the entire trip PLUS 4 hours, but they have only continued to say I can only receive a refund if I had not used my ticket.

I am not asking for a refund of the ticket. I am asking for compensation for negligence that has caused your passengers harm. As a transportation company, the safety of the passengers is especially important.

Bought return ticket to Paris on 04/11/22 to join wife and kids. Departure, 17/11/22, return 20/11/22. Two days on my wife advise me not to travail for personal reasons. Today 07/11/22, went to Flix web for cancellation.Cancellation fees = £7, ticket price £68.98.
Almost 10% of the total amount only for cancellation fee/fine. On top of that there's no refund, they issued me a voucher valid for a year. Now the voucher is of a value of £61!. It means that wether I like it or not I am tied to them. I will have to travel with them, looks like a trap. I only give a star out of convenience. The worse is there is no contact number visible on their website. The FAQ will display error message when I venture there. First I will say before using any company make yourself good favour: consult reviews like Trustpilot. Second, spend some valuable time checking company refund policy. Company like this are just money grabbers. Stay away from them.

My journey began in Liverpool toward Cambridge today. I got to London with no problem, However in London towards Cambridge I had no idea which stop the bus left as they’re are 2 Finchley Road stations approx 300m apart from each other. I asked a bus driver for Flix who was driving towards Glasgow, showed my ticket & he was very rude and unhelpful. The time stated 22:40 to depart so I waited until 22:45 thinking I had missed the bus. Around 23:03 the bus drove past, not only “late” but very little basic info from the previous bus driver who could have at least said that another Flix bus was scheduled to come after etc.

We were told we would get our money back through emails back and forward, we were owed and told we would be paid £64.90 because of their issues with connecting coaches and then my cousin and I having to get trains instead to go to Plymouth, I’ve emailed so many times to remind giving all the information they asked for but nothing! Really annoyed because we are students and we don’t really have much money so we aren’t very happy, please give us our money back
Our reference number is 25376530

Update: september 2022, I sent email to company again and my program email that I kept forwarding on had gotten lost so they finally gave us a refund - thanks (very very late though)

Do not use this company, especially if travelling with children. We were left stranded in Paris on both legs of the journey, with absolute no regards for their paying customers. Moving departure times EARLIER and telling customers to check emails (I am on holiday specifically not to do this). No staff or advisers to support you in the time of need. Attempts by local thugs to take things whilst we were vulnerable. Disgraceful behaviour with zero corporate responsibility or even basic human morals. Disgusting company.

66 minutes late and me waiting for that long in a very cold 4am morning because they told be they would be late about 15 minutes before the trip. I left and took the train because I would be too late. They offered to refund me but would take £14 processing fee. on a £13 trip. basically I would owe them one pound extra. very poor service. I will take the train next time and avoid this company for sure.

Booked a coach service.
Cancelled by Flixbus on the day.
I asked for a refund. They deducted an platform fee!
They refuse to refund the full amount!

Do not use this company

I paid extra money to sit in a front seat to be told by the driver on both trips that 'It doesnt matter if you paid for it, you cant sit there'. The driver was very rude and obviously doesn't care about customer service.

There was no toilet paper or soap on board.

Terrible communication- I've tried to use their complaints form online which is glitching and wont accept my booking reference number.

This company is cheap and so is their service. Think I'll just hitch hike next time. Cheers for nothing.

On behalf of our group, I would like to express our deep appreciation and satisfaction for the bus and driver you provided on our recent trip. We had the same driver throughout the trip, Nicu, and he was absolutely wonderful! He was responsible, on time, friendly, and really made it a pleasure to travel from city to city. I contacted almost two dozen bus companies before selecting flixbus, and it was definitely the right choice!

Booked a Flixbus ticket, cancelled it as I took a train a day earlier to the location Instead whilst on holiday.
Cancelled it 24 hours in advance and explained that I've taken a different service and even proved that I bought other tickets. I think I'm well within my customer rights to get a refund however due to 'terms and conditions' the company doesn't give cash refunds. They only give vouchers that you can use within a 12 month period after cancellation. I don't want a voucher as I can't use it in the UK.
The App works really well and is easy to book and use, but be aware. If you have to cancel, you will only get a voucher that you can use again with the company itself.

Wanted to take my bike for travel. Website states : if no bike rack available, you can still take the bike as you luggage if packed. "just add" additional luggage " to your booking. So I did. I then called, to be on the safe side (thank God I did) and have then been informed that I can't take my bike even as luggage. And if I want, I can cancel the booking and get a voucher. Really? I am devastated. The false information on your website would have left me stranded in London, trying to go to Berlin. I don't care for your voucher. I want my money back or you need to sort out a way so I can travel with my bag. It is in a dedicated bike travel bag! Less than 20kg. What's the point in travelling if you can't take your luggage?

Flixbus is a reliable coach service. On time, safe and very easy to contact. They were really helpful even when we needed a major change to a transfer because of an emergency. Would highly recommend them.

We had a private bus service Berlin-Dessau and back with Flixbus. We are really satisfied. Everything went as plannes and the driver was very efficient and helpfull. The price was unbeatable. I really recommend Flixbus.

Easy to deal with ! Good coaches and on time.

Responsive and helpful customers service before the trip and a very helpful and friendly driver during the trip. Good value for money.

Very simple and reliable booking process. Information system worked very well.

Artur the bus driver was excellent, my group were very happy with Flixbus,
Moira Avondale Travel, Ireland

Very easy to book and arrived on time and in the right place. Excellent service.

Great service, great prices and very friendly driver, would highly recommend and would use them again
Steve

Perfect Bus, perfect driver, his name is ULI with full of humor & help. He drive us very gentle, and bring us everywhere just ontime. No complain at all. We’re very happy all the time when we’re on the way because our driver bring us full of happiness while he’s singing bu himself all the way, and play a great memories song..! Thanks so much..!