Charterhouse Mobility Reviews 293

Joe was a really pleasant person dealing with my elderly mum. Making sure the chair she wanted was going to be right for her needs.as she suffers with arthritis in back hips and knees, he was first class, he was honest and not pushy. His knowledge of the product and reasoning of different aspects of the product was outstanding. Thank you Joe

I purchased the Henley chair back in 2021 and unfortunately an issue arose recently which involved some of the mechanical parts. Upon calling Charterhouse Mobility, I found their customer service team exceptional. They listened to me and problem solved and this will result in my chair being repaired this week. Great job and thank you.

Henry was friendly, helpful and incredibly knowledgeable. He made the process of buying mobility chairs very easy for my mum and he is an asset to the company.

Had a visit today from Henry couldn't have been more helpful and efficient demonstrated perfectly. Also helpful office staff setting up appointment. No pressure to buy awaiting delivery eagerly thanks again

Joe visited today to demonstrate a chair for my mother.
Mum is in her late eighties and suffered a stroke 4 years ago. We had tried a few options of replacing a her old chair but nothing was really doing the trick. My wife contacted the company and a representative called Joe came to demonstrate the chair and options available. Joe should be commended for his level of customer care and service he spent a few hours going through all the options and nothing was too much trouble. We have purchased a chair and look forward to all the benefits it should bring to my mum.

Joe was a really pleasant person dealing with my elderly mum. Making sure the chair she wanted was going to be right for her needs.

A representative from the company came to the residential home and spent more than a couple of hours making sure my sister had the right chair with the right measurements and specification. He was very patient, and did what was needed in the situation. Prompt delivery and really happy with the quality of the chair as is my sister. Thank you Charterhouse Mobility

Henry, the representative was punctual, friendly, polite and very knowledgeable. Nothing was too much trouble as he demonstrated and explained how the recliner chair operated and would be made to measure for my husband. He answered all our queries: and he left, leaving us impressed with him and the product. We look forward to receiving the chair and hope it is as good as the one brought for the demonstration. Thank you, Henry!

Henry was very pleasant and helpful I didn't feel under any pressure and I felt he was genuine and professional. He is a credit to your company.

The service was great from asking for someone to come out to quote to delivery of chair. Great communication. They said 4 weeks and chair was delivered in exactly 4 weeks. One very happy customer

I was looking for a proper chair for my wife as she has problems with her legs. I mailed Charter house on a Sunday and they made contact Monday. Ed came out and demonstrated a mobility riser recliner chair. He took measurements of my wife so the chair could be made to fit. The demonstration chair he brought with him actually fitted perfectly and she had instant relief. We were told between 3 & 8weeks for it to be built if we wanted one. We didn’t at any time feel pressured into buying if we had said no that would have been an end. The chair was ready in 4 weeks. The two gentlemen that delivered the chair ( Jack and Tom) were both very friendly and respectful of our property, they removed their shoes immediately after they entered the hallway. They made sure the chair was situated where we wanted it and made sure my wife was comfortable with it before they left. Although other reviews state they are pricey they are built to suit the individual, bespoke things cost more. The quality of the build is very good, being an engineer I obviously looked at it closely. I have noticed an improvement in my wife already. The best outcome I could have hoped for. I wouldn’t hesitate to recommend Charterhouse Mobility to anyone who needed mobility furniture.
Great job.

Excellent service, thorough demonstration by Joe. Very Satisfied. The company has been a pleasure to deal with overall.

Joe visited today to demonstrate a chair for my mother.
Mum is 90, profoundly deaf, has Alzheimer’s and is going blind so I tend to get a bit anxious when strangers need to enter the property. I need not have been concerned at all. Joe was amazing with her. Every aspect was covered sensitively and checked for understanding. At just 4ft 9in mum has never found a chair small enough for her. This bespoke chair will be made to her measurements and specifications. The price was more competitive than I anticipated and was happy to place the order. Overall this was a very positive experience and Joe should be commended for his level of customer care and service.

The Charterhouse Team are a pleasure to deal with. The perfect place to go for your mobility chair and bed needs.

Excellent customer service from Ray, he made my parents feel very comfortable and understood their requirements in detail, he was thorough professional and polite, also very efficient with the services provided, thank you Ray for your guidance, support and providing a customer service to an extremely high standard

Chair delivered today 08/02/2025 and put together and positioned exactly where we wanted by two very friendly guys,I’m happy to say finally I’ve got the perfect chair,after speaking to Adam at head office he talked me through what chair would suit as I’m obese in weight and then said he could send out a guy named Joe another true gentleman who would come with a chair and demonstrate how it works and what it’s made with and told me all products are sourced locally and the motors are German supplied,Joe took my height measurement and weight and made sure the new chair was wider than the demo one and he also carrys numerous samples of colours etc with him, I was under no pressure at any time to purchase the chair,all in all I’m very happy I chose Charterhouse mobility for my new chair,many thanks to Adam and all the staff involved,Geoff (Tamworth)

I met a lovely gentleman sales person, very lovely to talk to listen in which product your of your choice . Explained why it was better made to fit company, very honest . Thank you Henry . You made it more simple . Can't wait for my recliner to arrive

Henry was a perfect gentleman, he explained all about the chair, how it was made, the mechanism, structure and demonstrated it in a way my 90 year old mother understood, he showed patience and answered any questions confidently

Joe answered all my questions, took the time explain everything to me and put no pressure on me to decide. I had a lovely experience and would recommend to anyone.

Henry was very professional and informative in demonstrating the chair, which seemed very comfortable. We are anxiously awaiting delivery.

Arthur Pearson