Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
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Review summary
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We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches... See more
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Aron was professional, respectful & a well of knowledge. At no point did we feel we were being sold to. He simply ensured that we received all the information we needed which enabled us to make... See more
Company replied
Item: Mobility bed Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked... See more
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Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
293 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Joe was very professional and explained…
Joe was very professional and explained everythink about the chairs and what they can do. The choice of fabrics and colours was very good, which pleased the wife. In comparision to the Lazyboy settee with adjustable seats that we had for only a few weeks, the quality was far superior. Yes the price is a bit more expensive, but as they say you only get what you pay for. Would recommend them.
7 January 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely feedback regarding the demonstration with Joe and the quality of our furniture. It means a great deal to us all to know that you would recommend Charterhouse and we trust that you'll be delighted with your new riser recliner chair.
If we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
Professional and Friendly
I used this company to buy a bespoke adjustable bed for my 98 year old mother. This company is professional, informative, sensitive and solution focused. My mum and I had many questions. All the staff we had contact with, including Jennifer, who was my contact in the company and (Ray?) who demo the bed at her flat, were warm, friendly and patient! She enjoyed the attention! The end result is that my mum is very happy with her bed and reports that she is having the best sleeps in years! This company is a pleasure to engage with and their communication is exceptional.
14 October 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful review. As a company, our goal is to provide the best possible service for our customers and we're thrilled that your mother enjoyed the demonstration. It's lovely to hear that she is very happy with her adjustable bed and is now having the best sleep in years! We really appreciate you taking the time to share your experience and we'll certainly pass on your kind words to Ray and Jennifer.
With our best wishes,
The Charterhouse Team
Amazing experience with Ray
Ray, the demonstrator who came to demo the chair has been fantastic, very supportive and always looking out for what will be comfortable for Mum. He is a knowledgeable person and really knows what he is doing. He was very kind, reliable and on time. He represented the company so well, I would recommend this company to anyone. 5*+
11 December 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review and taking the time to leave such wonderful feedback. We know that Ray will be thrilled to hear your kind words and it means a great deal to us all to know that you would recommend Charterhouse to anyone.
We trust that your Mum will be very happy with her new furniture.
With our best wishes,
From all at Charterhouse
Thank you Henry, l am so happy
Oh my goodness. My first words to Henry were,"I will not be buying anything today as I want to compare first!" He understood. He then built a chair and measured all parts to my requirements and I loved sitting in it, he did the same with a bed, and I loved it. I chose my fabrics. We came to an agreement on price when he matched another quote I'd had. I just bought both chair and bed. I've never gone back on 'my won't buy today' before, but just knew I couldn't do better! I might've fallen a little bit in love with Henry for selling me exactly what I need! Thank you Henry x
7 November 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful review! We truly appreciate you taking the time to leave such lovely feedback regarding the furniture demonstration with Henry, and how he has helped you to choose exactly what you need. We'll certainly pass on your kind words to Henry and we trust you'll be delighted with your new riser recliner chair and adjustable bed.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Team
Efficient service
The communication since our first enquiry has been very good. Henry came out and demonstrated a recliner chair. He was very patient & explained everything and discussed all options. There was no sales pressure. We decided to proceed with the order that was suitable to us. Would recommend.
29 October 2024
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave such positive feedback. We really appreciate you sharing how Henry explained everything and discussed all options, in order for you to make an informed decision regarding the most suitable furniture for you.
It's great to know that you would recommend us, and if we can be of assistance to you in the future, we are always here to help.
Thank you for choosing Charterhouse.
Best regards,
The Charterhouse Team
Electric recliner chair
Mark came to demonstrate an electric recliner chair to us. He was clearly very experienced, very courteous and knew what he was talking about. we eventually agreed to purchase the chair and were told it could be quite a long delivery wait, but it was only about 3 weeks. It is fairly expensive, but the quality is excellent and I would definitely recommend this company.
1 October 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review and for sharing your experience with us. We know that Mark will be thrilled to hear such lovely feedback, and it means a great deal to us all to know that you would definitely recommend us! We strive to provide the best possible service and products for our customers and we appreciate you letting us know that the quality of your riser recliner chair is excellent.
Best regards,
The Charterhouse Team
My mother has been pressured into…
My mother has been pressured into spending £4,000 today for a riser recliner, first half payment went out today so I called to query this and they used GDPR to avoid discussing with me despite the fact I told them I have Financial LPA. Clearly out to exploit vulnerable elderly people.
UPDATED: Total cost of chair - £4,800!
In response to Charterhouse's response: I agree my mum was happy with ordering the chair - she cannot get out of the care home and the sales person went in to see her, was very nice to her, took her measurements and went through all the features to ask what she wanted. Only then at end presented the price and told her that was what she would have to pay.
She is not able to shop around being unable to walk and is not really able to research prices (even if she were companies like this make sure not to make prices available online).
The staff member 'present' was just a member of nursing staff who are busy with all residents and not permitted to get involved in residents finances for obvious reasons.
Charterhouse took £2,100 from my mum's account within 3 days of the sales visit.
Charterhouse announced a half price sale less than 2 weeks after the visit and before the chair was delivered.
My family do not want to upset her by telling my mum she was overcharged, but having done my own research and spoken to other care providers similar chairs are available at half the price.
The sales person went in to charge the maximum they thought they could get away with, almost £5,000.
Not illegal - but certainly immoral.
21 October 2024
Reply from Charterhouse Mobility
Thank you for providing your contact details following our request. We have tried calling you, but unfortunately we’ve been unable to get through.
Further to your initial call to us, I hope you can appreciate that as a company, we ensure that all of our customers' privacy is respected and maintained. We strictly adhere to data protection legislation and it is vital that we receive the permission of the individual before discussing their information with a third party.
In reference to your feedback, we take such accusations very seriously as this is absolutely not how we operate as a business. We can assure you that we NEVER pressure sell, nor would we exploit anyone.
We were contacted by your mother, who requested a home demonstration for a riser recliner chair. Whenever an appointment is arranged, we always ask if they would like to have someone there with them for the demonstration, and your mother said that she would like her carer to attend. Both your mother and her carer were in agreement that the riser recliner chair would be of great benefit to your mother's comfort and a necessary aid for her mobility. At no point was any pressure applied or felt - your mother has confirmed this categorically. We never expect a decision on the day and we are happy to leave a quote which is valid for 60 days from the date of the appointment.
Your mother has recently been in touch to check on the progress of her order and she is looking forward to taking delivery of her new riser recliner chair.
Our business is conducted with complete respect, integrity and professionalism and we wholeheartedly believe that the review you have left is neither accurate nor warranted. However, we can assure you that this will have no bearing on the 5 star service your mother will continue to receive from us.
Please do not hesitate to contact us on 01284 510010 should you wish to discuss this further.
Kind regards,
Charterhouse Mobility
Joe came out to show my mum a recliner…
Joe came out to show my mum a recliner chair explained everything to us, excellent service by Joe would highly recommend to other people
15 October 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mary,
Thank you very much for taking the time to leave such a lovely review. We know how much your kind words will mean to Joe and we trust that your mum will be delighted with her new riser recliner chair.
With our best wishes,
From all at Charterhouse
Explained well demonstrated well…
Explained well demonstrated well ,covered everything ,Joe was brilliant with demonstration
3 October 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Palmer,
Thank you for taking the time to leave feedback following your home demonstration with Joe. As a company, we all take great pride in delivering the best possible service and we know how much Joe will appreciate your kind words.
Thank you for choosing Charterhouse Mobility.
Best Regards,
From all at Charterhouse
A good investment
I cannot recommend Charterhouse too highly from the initial visit to assess my needs to the delivery of a very comfortable, well sprung Durham recliner/riser chair. The adjustable head cushion, arm covers and Staingard treatment with 5 yr guarantee all added to the overall quality
1 October 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review. It means a great deal to us all at Charterhouse to know how happy you are with the service and furniture you've received, from the initial visit, to the delivery of your riser recliner chair.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
From the Team
Prompt and excellent service
Prompt and excellent service. There is a 5 year guarantee on the chair together with a follow-up service. The chair itself is excellent and everything I wanted. I have no hesitation in recommending Charterhouse Mobility and will certainly use other products they provide when and if the need arises.
26 September 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Jones,
We are thrilled to hear that you would have no hesitation in recommending us. At Charterhouse Mobility, it is our goal to provide the very best experience for our customers, from start to finish. It means so much to know that we have delivered this level of service to you, and the riser recliner chair you've received is excellent and everything you wanted.
If we can be of service to you in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
was a very nice gentleman showed us…
was a very nice gentleman showed us every thing we needed quite pleasant afternoon
24 September 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review and for sharing your positive experience regarding the home demonstration with Joe.
We trust that you'll be delighted with your furniture.
Best wishes,
From all at Charterhouse
I was finding it difficult to alight…
I was finding it difficult to alight from my armchair and decided to purchase an electric recliner chair. I checked a number of suppliers and Charterhouse were the first to respond. I received a visit from Ed who brought a chair with him and demonstrated the advantages, and I chose the fabric which would compliment my lounge's decor. The chair has proved to be very relaxing, comfortable and easy to alight from and I have a 5 year warranty. The service and back up was professional and friendly
15 August 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Sullivan,
Thank you for taking the time to leave such lovely feedback. We're so pleased to hear that the demonstration with Ed enabled you to select just the right chair for your needs, with a choice of fabric to compliment your decor. We're thrilled that your riser recliner chair is proving to be very relaxing, comfortable and easy to alight from.
Thank you for choosing Charterhouse Mobility and we hope you continue to enjoy your furniture for many years to come.
Best regards,
The Team
Excellent & efficient service
Excellent & efficient service from start to finish.
Henry came to us on a Thursday evening to show us the options & demonstrated use of a riser recliner chair for my mum. He was courteous, knowledgeable & ensured that my mum ordered what was best for her. Knowing that we needed the chair urgently, it was arranged for delivery a few days later on the Tuesday morning. Jack came on time & assembled the chair & removed an old one as agreed. He was very helpful & ensured mum was happy using the chair before he left. I highly recommend using this family run company & am grateful for them putting a smile on my mum’s face after many weeks.
10 September 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Smita,
Thank you so much for your wonderful review! We're thrilled to hear that your mum's experience has been so positive, from the demonstration to the delivery of her new chair. It means a great deal to us all to know that we've provided an excellent and efficient service, from start to finish. Henry and Jack take great pride in providing the best possible service and we'll be sure to pass on your kind words to them.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Team
Henry
Henry, the rep, visited with chair, and gave a clear, courteous unhurried demonstration.
9 September 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Crouch,
We greatly appreciate you taking the time to let us know that your riser recliner chair demonstration with Henry was conducted with courtesy in a clear, unhurried manner.
We trust that you'll be delighted with your new furniture.
Best regards,
From the Team
Great experience
I was very pleased with the promptness of getting an appointment for demonstration on one of Charterhouse riser/recliner chairs.
Henry explained everything to us with such clarity and was such a pleasant young man. We are now looking forward to receiving said chair.
6 September 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Carol,
Thank you very much for your 5 star review. At Charterhouse, our goal is to offer the level of service we would want our own family to receive and it's wonderful to know that it has been a great experience for you and that you're looking forward to the delivery of your riser recliner chair. We'll certainly pass on your lovely feedback to Henry.
Thank you for choosing Charterhouse Mobility.
Best wishes,
From the Team
First impressions and prompt service.
We emailed Charterhouse Mobility on Sunday with a first enquiry. Tom phoned us at 9.30a.m on Monday to arrange a demonstration of a recliner chair. Henry came to us on Thursday afternoon at the time agreed to demonstrate it. He was knowledgeable, enthusiastic and efficient and altogether helpful in taking us through the process of choosing and purchasing a chair. We look forward to its delivery.
5 September 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Gibson,
Thank you so much for your feedback regarding your first impressions of the service you've received from us. Our aim is provide our customers with the best possible experience, from the initial enquiry, to the delivery of your furniture. We trust you'll be delighted with your new chair and we'll certainly pass on your kind words to Henry.
Best wishes,
From all at Charterhouse
The bed is great for relieving pressure on the body
My whole experience with Charterhouse has been great with my new bed and all the personal who have been in contact with me.
10 July 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mrs Brown,
Thank you very much for your 5 star review. We truly appreciate you taking the time to leave such lovely feedback regarding the whole experience with Charterhouse, and it's great to know that you are benefiting from the pressure relief your new adjustable bed provides.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
From the Team
Excellent rise and recline chairs in every way.
We have been delighted with our rise and recline chairs and have received many excellent comments from friends and family regarding them. I would not hesitate to recommend this company as they were very professional from start to finish and a delight to deal with. Choosing these chairs has been the best decision we have made in a long while.
16 August 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mrs Hallett
Thank you so much for your 5 star review and for sharing such lovely feedback with us.
We are thrilled to hear how delighted you are with your new riser recliner chairs, and we're so pleased to know that choosing your chairs has been the best decision you've made in a long while. At Charterhouse, we strive to provide the best possible experience for our customers from start to finish, and it's wonderful to know that you would not hesitate to recommend us.
With our best wishes,
The Charterhouse Team
Very positive experience from start to…
Very positive experience from start to finish. The team and Jack in particular have worked hard to create a chair swiftly for my mother. She has deteriorated rapidly and the chair was been essential in her care. My Dad sneaks a go with the heat and massage when he can.
7 August 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Jennifer,
At Charterhouse Mobility, we take tremendous pride in offering the best possible service for our customers and we're so pleased that the experience has been very positive from start to finish for your mother. It means a great deal to us to know that the furniture we've provided has been essential in her care and we're glad to hear that your Dad enjoys the chair too!
Thank you for your kind words and we'll be sure to pass on your wonderful feedback to Jack and the team.
Best wishes,
From all at Charterhouse Mobility
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