Charter Smarter Reviews 102

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their responsiveness, helpfulness, and ability to make the booking process seamless and stress-free. Many people describe their holidays as incredible, often calling them "trips of a lifetime" due to the high quality of the experience and the attentive crews. Consumers frequently mention the excellent quality of the charters, with special appreciation for the delicious food prepared by the chefs and the professionalism of the captains. The booking process is repeatedly noted as easy, smooth, and well-supported, with reviewers feeling confident and well-informed throughout.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, attentiveness, and... See more

Holidays

Reviewers highlight positive aspects of holidays, consistently describing them as unforgettable and the "best... See more

Service

Clients share positive opinions on service, consistently praising the exceptional care and attention to... See more

Quality

Customers had positive experiences with quality, consistently praising the exceptional food. Reviewers... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

We recently chartered a catamaran to sail the British Virgin Islands with Charter Smarter. This experience exceeded all expectations. Everything was stress free and easy. We chose the a 50’ Leopard c... See more

Rated 5 out of 5 stars

Just booked a Charter Smarter catamaran in the British Virgin Islands with Lauren who was very responsive and extremely helpful. The process was easy and smooth and she even provided land resort, wat... See more

Rated 5 out of 5 stars

Lauren was amazing to work with for booking my New Year’s Eve charter in the BVIs. She communicated wonderfully throughout the whole process, answering all of my questions quickly and clearly. She ma... See more

Rated 5 out of 5 stars

I have been working with Tippee Ball to plan our trip to the BVIs with three other couples. Tippee has been extremely responsive, timely, professional, but most of all, friendly! It is clear she ackno... See more


Company details

  1. Tour operator
  2. Boat Hire Service
  3. Boat tour agency
  4. Cruise Travel Agency
  5. Travel agent

Written by the company

At Charter Smarter, we pride ourselves on being the leading provider of crewed charter yachts in the stunning Virgin Islands. Our fleet, managed by Paradise Yacht Management, features over 40 luxurious yachts ranging from 42′ to 90′, accommodating 6 to 10 guests with top-notch amenities and an expert crew to ensure your perfect vacation. We understand how important this experience is, and our dedicated team, with extensive industry knowledge, is here to guide you through the process. From booking your ideal yacht to embarking on your unforgettable journey, we promise a seamless and exceptional service, designed to exceed your expectations. Our charter concierge team is always ready to assist, ensuring a smooth, hassle-free experience from start to finish. We’re committed to delivering a memorable vacation, building relationships that will have you returning season after season. Embodying the core values of Honor, Integrity, Knowledge, and Fun, our “Dream Team” at Paradise Yacht Management is united in our mission to change lives and make a positive impact on the yacht charter industry. Let us provide you with an unparalleled service and an unforgettable journey that leaves lasting memories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We booked our trip through Charter Smarter

We booked our trip through Charter Smarter, with Kristi Marquart helping us every step of the way. She listened to what we were looking for and provided us with a list of boats that would meet our needs. Once we narrowed that list down, she provided us with the additional information we needed to get our trip booked. She was patient and very responsive. She also provided us with guidance on hotels, ferries etc. We highly recommend!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Booking Made Easy!

Our experience booking our charter through CharterSmarter has been great. Kristi Marquart has provided excellent customer service throughout the process, being patient, responsive & very knowledgeable when answering any of our questions and providing any information or help we needed along the way. Thanks Kristi!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience!

Our family and friends just returned from one of the best vacations we’ve ever had, and we couldn’t be more grateful for the incredible experience. From the start, Kristi made the planning process seamless—she was incredibly helpful, responsive, and attentive to every detail.
Once onboard, our crew, Mitch and Emma, exceeded all expectations. Not only were they highly professional and experienced, but their insider knowledge of the best destinations and ideal timing made our journey even more special. Emma’s gourmet meals were absolutely outstanding, adding a five-star dining experience to our adventure. Beyond that, they went above and beyond by assisting with taxi arrangements and recommending fantastic restaurants for the few meals we enjoyed off the boat.
This trip was truly unforgettable, and we deeply appreciate everything that was done to make it so memorable. If you’re considering a boat charter, we highly recommend Kristi and this exceptional crew—you won’t be disappointed!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

There are few places quite like the BVI…

There are few places quite like the BVI to feast your eyes on turquoise waters and marvelous snorkeling. Emily at Charter Smarter was super efficient and responsive throughout the booking process and checked in during our trip. The captain and chef were very accommodating for guests' activity interests and dietary wishes in spite of somewhat limited grocery items available in the islands. Both were very safety conscious and kept close watch on us.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Sailing the VI's in style

Paul and Lexy were the perfect skipper-chef duo! So easy to be with, so natural, so pleasant, so capable, and so helpful at all the right times. They created a great vibe and itinerary for us to unwind, explore, and relax as a couple.

The food was terrific, the boat was modern, cool, always clean, and felt luxurious. And while we loved the snorkeling, hikes, and beaches, too - in the end I think what I appreciated the most was how easy it was just to be. The only decision we needed to make: which part of the boat to relax on when reading or catching sun. Such a wonderful time - I’d do this again in a heartbeat!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Vacation

Our recent trip in the Virgin Islands was amazing. Emily at Charter Smarter was so helpful. She responded quickly and helped us organize our entire vacation in no time.

Sean and Julia on Shangri La were the best! Extremely knowledgeable and they genuinely wanted us to enjoy every minute. The food all week was excellent. Julia was very accommodating with a selective eater in our bunch. Sean was great with our kids. Very patient and never tired of the endless questions. Loved all his drone footage too.

We can't wait to book another trip with them.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Kristi+Charter Smarter = Excellence!

We searched several companies to find the best fit for our families to charter in the Bahamas and decided to use Kristi with Charter Smarter. We all have been very pleased with her attention to detail in finding us the best boat at the best price. She was always available to us during the crucial last minute decision-making process and her transparency and experience in the industry was invaluable. We (two families) highly recommend her and Charter Smarter!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Best vacation ever!

We had the absolute best vacation and booking experience with Whiskey Business booked via Charter Smarter. We loved everything about our trip. We found it to be perfectly sized for our family of 4 and had every amenity we could want.
The crew were perfection! We consider them friends now, and definitely felt they heard our requests and managed to meet all of them. We got to see so much of the islands, but also had adequate time to relax and enjoy the scenery. It was a great mix of changing scenery without feeling nonstop! Danielle with
Charter Smarter definitely advised us well and made all the logistics of booking a charter a breeze!

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Booking Experience!

I highly recommend working with Kristi at Charter Smarter for booking your charter. Kristi went above and beyond and made booking a wonderful experience. She was very patient throughout the booking process while my charter guests and I ironed out details for booking. She answered multiple questions and offered several different options. She also made suggestions based on information I provided and offered feedback.

Kristi even provided a list of hotels, restaurants and tips for the area surrounding the yacht club/marina where my guests and I will be boarding our charter.

Thank you Kristi for such a wonderful, friendly experience and for your professionalism. 😊

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience 5 stars

Booked through Jill Bailey. We were newbies who were sent her way. She helped us through all the steps of the process, answered our dumb questions, listened to what we were looking for, and gave us excellent advice. She always responded promptly and helped us navigate the process. She ended up pairing us with a perfect boat/crew, which helped us have the trip of a lifetime. Would certainly recommend and would book with them again.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

We have chartered many times in the…

We have chartered many times in the USVI, BVI , Grenada and the Genadines. Paradise Yatch Management is top notch. The Cats are super clean, in great condition and provide a perfect vacation in the islands. The Captains and Crew are very professional, avid sailors and some of the best chefs ever. We have sailed with Captain Steve ( owner) and his wife , Deb ( mate) many times, they are both outstanding . We have sailed with a couple of other crews and they too, did a great job. If you are looking for a first class sailing adventure/ vacation…..Paradise Yatch Mangement is the ticket
Stephen and the Crusty Crew

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Paradise Yacht Management is a game changer

My wife and I have charted with different companies in the Caribbean for the last 20 years. I can honestly say that the team at Paradise Yacht Management do it better than anyone. Their attention to detail is the key to their success. The quality of their fleet and the crews that manage them are all top notch. They also have an exceptional service maintenance team that is always ready should any unexpected issues arise during the week.

Our most recent charter was for three generations of our family. Our grandchildren were ages 6, 8, and 10. Paradise Yacht Management took time to learn about our family and the desire to make the experience exceptional for ALL ages. They paired our family with the perfect captain and first mate that led to a family vacation of a lifetime.

The entire process from booking to travel was smooth for everyone. When it comes time to plan your vacation, booking thru Charter Smarter and securing your vessel and crew with Paradise Yacht Management will be one of the best decisions you will ever make.

31 March 2024
Unprompted review

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