Charter Travel Reviews 

748
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly and consistently had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing helpful advice, answering endless queries, and carefully tailoring trips to fit specific personal budgets. Many people note that the entire booking process is remarkably seamless and efficient, making complex travel planning completely free of stress. Though some customers initially felt hesitant about arranging major holidays online or through email, they quickly realized how reliable the support truly was. Travelers consistently appreciate the highly competitive pricing and wonderfully customized itineraries that easily transform complex multi-destination journeys into truly unforgettable adventures.

What people talk about most

Holidays

Consumers find holidays to be positive experiences, highlighting outstanding service and seamless... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding and professional.... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as quick, easy, and entirely... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and significant savings... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter was absolutely brilliant! Didn’t feel any pressure to commit to anything I didn’t want to, he gave me lots of different options and allowed me to take my time. I will definitely be using Charter... See more

Company replied

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more

Rated 5 out of 5 stars

I have used charter travel and Linda for the past 8 years and they have been fantastic. The last holiday we planned with Linda was a road trip across Canada, starting in Vancouver then going to a ra... See more

Company replied

Rated 5 out of 5 stars

Linda at Charter Travel has looked after us for over five years, and the service has always been outstanding. She consistently finds amazing places to stay and always works within our budget. Reliable... See more

Company replied


Company details

  1. Tour operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(748)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Srilank and the Maldives

We travelled to Srilanka via Doha and then to the Maldives for what was the most amazing experience of our lives to date. We couldn't recommend Gerard at Charter travel enough. He took care of everything from the minute we boarded our first plane untill we got home. It was absolutely amazing. Thank you Gerard, your help was so appreciated.

1 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Ros, thank you for your feedback. We are glad you enjoyed your Sri Lanka and Maldives holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Everything kept well informed by email

Everything kept well informed by email. Fantastic choice of hotels recommend by charter travel a really good deal with them will definitely be using again.

19 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Peter, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

15yr customer and going strong

I have used Charter Travel for my Orlando holidays for over 15years now and I wouldn’t use anyone else. The service is exceptional. All their staff are quick to respond to any queries and most importantly, when something has gone wrong then have been quick to support us and resolve. Book with absolute confidence 🥰

25 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Jules, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Charter Travel

First time using Charter Travel to book our holiday to Las Vegas, Hawaii and San Francisco.
Linda and team did a fantastic job. Good knowledge of destinations and suggestions of things to do. Also managed to upgrade our accommodation in Hawaii free of charge prior to departure.
I would have no hesitation in recommending Charter Travel and will definitely use on my next trip to the USA.

1 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Paul, thank you for your feedback. We are glad you enjoyed your Las Vegas, Hawaii and San Francisco holiday and we hope to help you again soon!

Rated 5 out of 5 stars

25th Wedding Anniversary trip

Linda at Charter Travel was great. Answered any queries I had really quickly. We wanted to go to Hawaii for our 25th wedding anniversary. Linda sent a few ideas over which I wouldn’t of thought of. Even suggested taxi companies to use and places to eat. We decided on San Francisco, Kauai and Honolulu. The holiday was amazing, so glad we visited the different places. Thank you Linda 🤙

30 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Michelle, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Excellent Service with Charter Travel…

We have used Charter Travel a fair few times now, they offer such a competitive price on the trips we have taken, much better than I can do doing it independently.
Everyone we have dealt with have been professional and friendly giving plenty of alternatives around the same trip.
We shall definitely be using them again on future trips.

24 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Reevo, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Great Experience

First time booking with Charter Travel and what a great experience. We wanted to go back to Hawaii & California, to celebrate our 25th W.A, and what a great package Linda, using her expert local knowledge, has put together for us. Very much looking forward to this now, thanks Linda.

4 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello John, thank you for your feedback. We hope you enjoy your Hawaii and California holiday for your Wedding Anniversary!

Rated 5 out of 5 stars

Holiday destination was perfectly…

Holiday destination was perfectly judged and beyond expectations. The choice of hotel was recommended to us by Claire and was just excellent in every way. Many thanks to her and all at CT who I would thoroughly recommend to anyone looking for a considered and thoughtful choice of Hotel and destination.

20 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Chris, thank you for your feedback. We are glad you enjoyed the your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. They have yet to be bitten on price on any holiday we have booked.

15 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Anahi, thank you for your feedback. We are glad you have enjoyed your holidays booked with us and we hope to help you again soon!

Rated 5 out of 5 stars

I recently booked another holiday with Richard at Charter

I recently booked another holiday with Richard, and I am beyond impressed with the entire process. From the initial enquiry to the final confirmation, every step was seamless.

Richard took the time to understand exactly what I was looking for and recommended options that perfectly suited my needs. Not only did Charter handle all the logistics (flights, hotels, car, park tickets), but they also provided valuable tips.

Communication was excellent throughout, thanks Richard again for you help.

1 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Claire, thank you for your feedback. We are glad you enjoyed the booking process with us and that we met your expectations. We hope to help you again soon and that you have a great trip.

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. We wanted to go back to Hawaii so contacted Linda and she made several suggestions and put together a trip that included LA to visit Disney and then onto Oahu and Maui which is exactly what we wanted.
We loved every minute of our holiday and we will definitely be going back to the islands again at some point as it’s truly special. Thanks again Linda for all the hints and tips for our trip too. Great service

28 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Hawaii holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Charter Travel are a gem 💎

I’ve been booking holidays with Charter Travel for 5 years now and Peter is honestly a gem. So knowledgeable, so helpful and always accommodating of all my requests (which I often chop and change)!
I can’t recommend them highly enough.

13 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you have enjoyed your holidays booked with us and we hope to help you again soon!

Rated 5 out of 5 stars

Amazing service, fantastic price!

First time using Charter Travel and the service we received from Leah was fantastic. Booking our 17 night split Disney and Universal holiday was made super easy and Leah was always on hand to answer any of our questions. Amazing service and great price - Charter really can get you some amazing deals. We will 100% be using Charter and Leah again!

12 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Nick, thank you for your feedback. We are glad you enjoyed your Disney and Universal Split Stay holiday and we look forward to helping you again soon!

Rated 5 out of 5 stars

Another amazing Florida holiday…

Another amazing Florida holiday organised by Charter Travel. I cannot recommend them enough, price, service and quality, is way ahead of any of the other Florida travel companies. Kate and Danny are extremely knowledgeable and competent, and will answer any questions you have. Forget the other companies and call Charter Travel.

25 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Gary, thank you for your feedback. We are glad you enjoyed your Florida holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Singapore + Australia - fantastic!

Thank you so much to Linda and all at Charter Travel for organising our trip to Singapore and 3 locations in Australia for me and 3 teenage daughters. Everything worked seemlessly and the hotels were great, in excellent locations. This is the second time I've used Charter and you have not disappointed. Thank you for helping us make great holiday memories!

28 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Hafi, thank you for your feedback. We are glad you enjoyed your holiday to Singapore and Australia and we hope to help you again soon!

Rated 5 out of 5 stars

Amazing company 10/10

Amazing company 10/10
Everything just perfect .
I was really worried about the way we was told to pay
But Everything was just perfect

25 July 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Charter travel - Disneyworld Florida holiday

1st time booking through Charter Travel and what an amazing experience, I was supported all the way by Peter who provides exceptional and personal service!
Everything catered for and sorted out and any questions I had were answered promptly. Honestly cannot praise them enough. Private transfers from airport to hotel were brilliantly organised as well

13 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Walt Disney World Holiday and hope to help you with another trip in the future.

Rated 5 out of 5 stars

This is the 2nd time booking!

This is the 2nd time booking our Florida split stay 1 week Disney & 1 week Universal holiday with Aidan at Charter travel & its been amazing! Aidan is great at communicating & everything has gone smoothly. They were the cheapest around. Will look forward to booking with Aidan/charter travel for our next trip!

19 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Disney and Universal Split Stay Holiday and we look forward to helping you with your next trip!

Rated 5 out of 5 stars

5 Star Service

Second time I have used Charter Travel and again it has been a seamless experience. Each time they helped me tailor my trips to what I was looking for using their extensive knowledge of hotels etc

From the 1st contact to booking I cannot fault them. Highly recommended if you are looking for either a holiday or business trip sorting.

1 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you have enjoyed your tailor-made trips!

Rated 5 out of 5 stars

My go to travel agent

I’ve booked several Florida holidays with Andy at Charter Travel over the years and never had a problem. I just tell him what I want, how many people, dates etc and he does it all for me. Perfect!! Just booked another holiday for 2026 and as usual he’s done all the legwork. I would heartily recommend.

1 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Holiday!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look