Chase Reviews 

16,117
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,031 reviews, most reviewers were somewhat happy with their experience overall. Active consumers regularly find the mobile banking application exceptionally easy to navigate and truly appreciate the smooth digital features available anytime. Many people also very much enjoy receiving instant transaction notifications along with straightforward account management tools that significantly simplify daily personal finances. However, some reviewers were not happy with customer service responsiveness, noting very significant communication gaps and persistent difficulties reaching proper professional support. Some customers additionally experienced quite frustrating account freezes and unhelpful responses when attempting to resolve important transaction issues or related queries.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers praising excellent and... See more

User experience

Customers had positive experiences with user experience, finding the platform easy to navigate, opening... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers expressing satisfaction regarding the... See more

Application

Consumers find application to be positive, highlighting an exceptionally easy-to-use platform that makes... See more

Payment

Users describe ambiguous interactions with payment services, noting that while it is easy to pay money in and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with the Chase account I opened. Easy to open and go through all the necessary checks. It offers competitive rates and enables me to use the debit card abroad without conversion fees. I ope... See more

Company replied

Rated 4 out of 5 stars

I like having a Chase account but not all features are seamless. It is annoying how often you have to enter your pin number on transactions on a Contactless payments. As an OAP it is frustrating... See more

Company replied

Rated 4 out of 5 stars

Been with Chase for over 4 years and very happy with them It a bonus that they allow you to set up VDDs and SOs on a savings a/c rather than insisting they be set up on a current a/c as... See more

Company replied

Rated 4 out of 5 stars

I have been with Chase for around three years. The app and facial recognition are easy to use. Great notification whenever the current account is used, very reassuring. The interest rate of its s... See more

Company replied


Company details

  1. Bank

About Chase

Written by the company

Welcome to Chase: the award-winning bank designed to help you make the most of your money. We're a digital bank that's part of the JPMorganChase family – and we're proud to support millions of customers in the UK.

We're here to help all our customers reach their goals, both big and small. That's why our app's packed with useful tools, insights, resources and support – so you can manage your finances all in one place.

When you spend, save and invest through the Chase app, it's all in one place – and intuitive and easy to use¹. And we have layers of security and fraud monitoring to help you keep your money, account, and personal information secure.

Ready to see what your money can do?
Open a free Chase account today.

1 As with all investing, capital at risk. Investments are provided by J.P. Morgan Personal Investing through the Chase app and not guaranteed by Chase. 18+, UK residents. Chase current account required.

Contact info

3.5

Average

TrustScore 3.5 out of 5

16k reviews

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3.5

All reviews

(16,117)

1,916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2% cashback is great and overall…

2% cashback is great and overall interest rate of 2.25 is competitive although maybe not the greatest for me its very good , qualifying for cashback each month is so easy so i dont know how people can say its much harder than it was ? 1000 k and 15 transactions per month very simple , keep up the good work chase wish i had used you years ago

28 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the fab review! We’re so happy that you are enjoying our new cashback incentive. We appreciate the kind words.

Rated 5 out of 5 stars

Everything was easy to set up

Everything was easy to set up.
Great app and can track acc and spending easy. I like the way things are broken down to keep an eye on spending.
Would and do recommend

28 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the recommendation! We’re glad you enjoy using our app and find it easy to track your everyday spending.

Rated 4 out of 5 stars

Great opening offers

Chase was very attractive with its opening offer of cashback and good introductory savings rate. Also that they give excellent exchange rates on foreign transactions without any hidden fees.

28 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the great review! Glad you enjoy taking us traveling with you.

Rated 4 out of 5 stars

The 12 month bonus was the reason to…

The 12 month bonus was the reason to open a Chase account but now there are other better options for savers outside of this bonus period which I have moved to.

28 September 2026
Unprompted review
Chase logo

Reply from Chase

Thanks for taking the time to leave us a review! We appreciate your feedback and we’ll pass this on to our developers for review.

Rated 5 out of 5 stars

Easy to use current account and app

Easy to use current account and app, fee free overseas transactions, good savings rates offered and a decent insurance offering. Nothing but good things to say about this. I’d recommend to others.

28 September 2026
Unprompted review
Chase logo

Reply from Chase

We’re glad you are enjoying some of our many products! Thanks for the great review & recommendation.

Rated 5 out of 5 stars

Great saving interest rates

Spot on service. Utilising these for the promotional 12-months savings boost. Utilising these for my equity following a house sale. Fell upon these through researching for best interest savings.
Only downside is there is no way of accessing on a windows laptop.

22 September 2026
Unprompted review
Chase logo

Reply from Chase

Thanks for the great review! We will pass along your feedback to our development team.

Rated 5 out of 5 stars

Superb financial services

Superb financial services, exceptional customer service, excellent security features and interesting variety of financial offers.

27 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you!

Rated 3 out of 5 stars

Good interest rates but poor app

There's a lot to like about Chase. It's interest rates are excellent and I do like it that you can make multiple withdrawals from its saver account without penalty. The roundup account is a strange idea of saving pennies every time you spend and putting it in a high interest pot. I like the 2% cashback but I'd remove the 15 purchases per month requirement to earn cashback the following month. I think the app could do with improving with all your accounts on one page like the Lloyds app. I don't like the split layout and the adverts in the middle.

27 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for taking the time to leave a review. We will pass along your feedback to our development team.

Rated 5 out of 5 stars

This bank knows what customers are…

This bank knows what customers are seeking and provide a very good all-round service. Exceptionally good customer service, recommended.

26 September 2026
Unprompted review
Chase logo

Reply from Chase

That’s very kind of you to say! Thank you!

Rated 1 out of 5 stars

One of the worst online bank in UK

One of the worst online bank in UK. Please don’t open account with them they hold your funds on the name of so called review and guess no time frame you can sit and wait for them with no hope. On the other hand one of them
Worst customer service they have even internal department can’t communicate and asked them what is going on? I am dealing with them since two weeks even I said close my account and release my funds but they are not listening keep sending letters to home and asking information which I provided them twice. Please don’t trust them they are complete waste of time

17 September 2026
Unprompted review
Chase logo

Reply from Chase

We’re sorry you’ve had a negative experience with Chase and our customer service.

If you've been told your account is under review, then a member of our team will be in touch with you as soon as they have an update.

Rated 5 out of 5 stars

If your not with chase Bank.Then you…

If your not with chase Bank.Then you should be and your missing out on allthe things they offer and the security is fantastic and keeps your money safe .would highly recommend.

26 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you so much for the amazing recommendation!

Rated 5 out of 5 stars

I love my Chase account it is easy to…

I love my Chase account it is easy to manage if I have ever needed to speak to customer service they are there to help and always polite and professional in dealing with my needs. No charges when spending abroad is a massive bonus for me.

26 September 2026
Unprompted review
Chase logo

Reply from Chase

That’s great to see! We are so pleased you love your Chase account!

Rated 3 out of 5 stars

New customers good loyal customers bad

Great for new customers but no reward for loyalty when introductory offers expire also the verification process is horrendous if you get locked out

26 September 2026
Unprompted review
Chase logo

Reply from Chase

Thanks for taking the time to leave a review, We run offers for customers during different stages in our relationship with them, please keep an eye on our socials for all updates on eligible offers!

Our verification process is in place in order to ensure our customers and their funds are protected.

If you would like to discuss this further, please give us a call on 0800 376 3333 and a member of our team will assist you.

Rated 1 out of 5 stars

Couldn’t give zero stars

Couldn’t give zero stars. Chase did not support me in rising a chargeback. I’d advise you do not bank with them.

26 September 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for providing the information. We’re sorry you’ve had a negative experience with Chase.

Our complaints team are handling your concerns and will be in touch when they have further information.

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