Chase Reviews 

I was looking for a bank that offered me a savings account where I could set up a direct debit payment

Chase Bank UK has what appears to be good offerings, but the only access to do anything is via an app on phone. This can be error prone compared to doing the same task on a computer. Both options should be offered.

For things like tax potentially need records, have to download onto phone then transfer to computer to put into a spreadsheet for instance. The US Chase does have the computer access so they could do it also.

I don't think I have ever had a problem with this back and I have been with them for some years now.

Best bank account I have ever had in 65 years.

Chase credit card
took out the card and used it just before and during a holiday. Chase said no charges if you pay the minimum,
not true. I paid off both my statement dates in full and still had a balance of just over £16 as my October balance. Takes that long to discuss with AI and then eventually an agent, still texting I decided to just cut my losses and pay it. WILL NOT BE USING IT AGAIN !!

I haven't been with chase very long but the high interest rate attracted me. I applied for a credit car and was approved. I made two payments with it one for a deposit on a holiday, the second one at Apple shop was declined as suspicious activity. Now I am deaf and could not take their phone calls and they would not deal with my wife as an interpreter. Now my accounts have been frozen and I am locked out of the app. I cannot get to my savings.
The customer service desk is totally useless saying I need to speak to the back room office, but they can not put me through. They cannot understand I am DEAF.
This seems to be a common theme with this bank and they need taking to task. AVOID like the plague.
The latest saga, my wife was speaking to them to try and sort my issue out. She told them I was deaf and I confirmed over the phone it was ok to speak with her. It was a foreign operator who badly spoke English and certainly didn't understand what was being said. No joy on the phone call but my wife has received a letter sent with condolences upon my death. WTF. She told them I ws deaf not DEAD. Was a useless organisation this is. Can't wait to leave them

Chase offers only good rates of interest to new customers, but not to existing customers who actually bank with them.
So moved monies out after interest rate dropped to a poor rate to a platform that allows you to choose better rates.

Great bank - excellent customer service and support. Their debit card is great especially if you are travelling. They offer excellent rates for savings and a 2% cashback. I’m very happy with Chase.

A nice bank, much more easy to use then others, the only problem is that if you need something done on the phone you need like 3 hours getting back and forth with agents.

Great service .
Easy to use App, kept informed, I would definitely recommend

Not competitive anymore, savings rate 2.25%???
Classic "bait and switch" - attract new customers with decent interest rate offers (years ago), then gradually erode them well below what is currently available elsewhere.

Very efficient to handle transactions, exchange rates are very good.

Chase was a good company to deal with and app was good.
But they didn’t look after loyal customers with good interest rates compared to other providers.

Very pleased with my Chase account. I was caught out by a scam a few years ago and the problem was sorted within hours and I got my money back. I have nothing negative to say about my Chase account.

Competitive rates, booster rate on savings, 2%cashback, only downside is you can't pay cash into your account, you have to transfer from another account.

The worst bank in the UK !!!
I had really bad experience with this bank, i couldnt send £100 to my relative even though i approved that over the phone, also the instruction given to use the card abroad was not clear. Anyway i closed my account today.

Very happy with my account and my debit card.

Chase bank's service has deterioted, I am really considering to get out, this bank has become incompetent!X

Clear and easy to use app. Reasonable benefits. Would give a fifth star if app was available on multiple devices.

Very poor way to treat existing customers. Unhappy with changes to cashback. Poor interest rates again for loyal customers.