Chase Evans Reviews 

Kin Lee was very supportive on making contracts! highly recommended :)

DO NOT DEAL WITH CHASE EVANS GREENWICH — EXTREMELY UNPROFESSIONAL EXPERIENCE, NUMEROUS FALSE ASSURANCES AND SERIOUS PROPERTY ISSUES

Our experience with Chase Evans Greenwich has been extremely disappointing and completely unacceptable.

We dealt with Mohammed, who was very responsive when we first viewed the property and clearly very keen to secure the tenancy. During the viewing, we raised several issues and were reassured that they would be addressed before we moved in.

However, on the tenancy start date (over 2 weeks later), we discovered a number of serious issues.The most concerning issue was mould in the ensuite bathroom, extending along the ceiling. The ensuite is directly connected to the bedroom, so this is not an isolated cosmetic issue in some unused part of the property. There was clearly an underlying ventilation or damp issue that should have been investigated.

The extractor fan in the ensuite appears to not be functioning properly ,the downstairs extractor fan was also making a very loud, abnormal noise, and was clearly full of dust, suggesting that it had not been properly cleaned or maintained.

There were also serious issues with the bathroom fittings. The tap was not properly secured or sealed into the sink, with the area around the fitting visibly deteriorated and contaminated. We could literally lift the tap of the face basin. There was also incomplete sealant around the bathroom areas.

The second bathroom was also not properly ready for use. The shower screen had been missing , the shower-head fitting was broken, meaning the shower head could not be hung and was just left placed in the bath.

There was also an electrical issue with the cooker isolation switch, which was not functioning. This means there was no properly functioning isolation switch available to safely switch off the cooker.

These are not minor cosmetic issues. These affect health and safety, maintenance, ventilation, plumbing and electrical issues that should have been rectified before they took our deposit and demand we sign the tenancy agreement.

And this is particularly unacceptable because Mohammed specifically told us that he had attended the property personally to make sure everything was ready before our check-in. He assured us he would check whether there was anything else that needed to be rectified before we moved in.

There were also numerous issues with the property’s cleanliness and preparation. Despite being specifically reassured during our final conversation that the carpets were being professionally cleaned, we arrived to find heavily stained and visibly dirty carpets throughout.

The garage had also been left with various items, including doors, boxes and a table despite us specifically asking these to be removed.

This has caused us unnecessary expense, wasted time and considerable stress, and we are now having to take further steps to resolve the situation and recover the money we have lost.

We requested our deposit to be returned and the contract annulled, however, Mohammed has stated as a result of them forcing us to sign the contract, this contract is somehow binding. The next step will be contacting local authority/ Greenwich council to report the mould along other issues.

Do not rely on assurances from Chase Evans Greenwich. Verify that the work has actually been completed before signing a tenancy or making payments.

Extremely unprofessional, deeply disappointing and not an agency we would recommend ( especially the agent Mohammed we have been dealing with).

Very satisfied client with our lease officer (Kin Lee)'s clear and proactive communication. Highly appreciate!

The experience was very positive overall. Communication was clear and professional throughout, and the team (call out in particular to Mint Mok) was responsive and helpful whenever anything needed to be addressed. In particular, the end-of-tenancy process was handled fairly and constructively, with a genuine effort to find a reasonable resolution. I appreciated the professional and pragmatic approach and would be happy to recommend the service.

Eric Pang is the best property manager! He is very responsive, solution oriented, and helpful! Whenever I encountered an issue, he has been very efficient and friendly.

The Renewals manager Camille Lai was efficient, concise and informative.

Chayane Cummings was very helpful and keen to fix any problems I faced and answer my concerns. She would also follow up to insure things are well after an issue. I’d like to mention that concierge staff were very friendly and made my stay in Hawkesbury Heights, smooth and memorable.

Great experience and service of the agency! Had been very helpful and organised. Well done to Max Watson especially for his support

Moving with the Chase Evans City & Aldgate branch has been an absolute nightmare. They used a pristine virtual tour and listing to actively hide a severe, permanent iron burn in the carpet to induce us into signing the tenancy agreement.

Worse, the property was handed over with multiple urgent maintenance failures, despite head office claiming it was ready for occupation. The ensuite shower thermostatic valve is completely broken and blasting unregulated, scalding hot water, presenting an active safety hazard. The shaving socket in the ensuite is dead, historic black mould was camouflaged rather than treated, paint is actively flaking off the ceiling, bathroom surfaces are permanently stained, and door handles are physically peeling apart.

To top it off, the branch withheld critical building moving and parking restrictions until days before our move, causing massive logistical distress. Escalations past local branch management to senior executives have resulted in bureaucratic stonewalling. A formal case has been filed with The Property Ombudsman. If you expect professional standards, look anywhere else.

I’d say chase evans have been a great support over all but id like to specifically mention Mr.Kevin chidi. He has been consistently in touch with me and has been supporting me alot specially on getting my deposit back. He is very responsive and serious about my problems. I would love to get my next apartment from chase evans again for this support. I have also spoke about it to mr kevin for this years rental.

I've dealt with Ginny on two separate occasions when I was looking to buy a flat and both times she was my favourite agent. Extremely helpful and diligent, goes above and beyond, truly cares about providing a good service. Recommended!

Thank you Grant and Shahid for finding tenants for our property so quickly. Really appreciate your dedication and efficiency.

I’ve generally had a good experience with Chase Evans managing my property. Whether it’s tenant queries, repairs or the day to day management of the property, things have been dealt with properly and rent payments have generally been made on time.

Thank you too to Chanelle Da Silva Laires, who has always been helpful, responsive and keeps me updated whenever anything needs my attention.

Chanelle handles things professionally, and it’s reassuring knowing the property is being looked after properly. I’d happily recommend Chase Evans to other landlords.

Chase Evans is my property agent in the UK taking care of my two properties in London. The property manager has been very professional, responsive and diligent in handling the tenant check out process of one of my properties. His response was very fast and the follow up has been quite thorough.

Have been a tenant for over 5 years with Chase Evans and although some initial concerns around the turnover in property management which made complicated following up with matters I must say I am satisfied with their current level of attention, responsiveness ans care when it comes to any issues, questions or duties. Special mention to our property manager, Mint Mok and their sales manager, Immanuel Teferi.

Kin Lee has helped me with renewing contract for the last few years - he is exceptional with reminders, general communication and follow ups.

My experience with Chase Evans was honestly horrible. They wasted a lot of my time and energy. I attended viewings for both flats in person. For the first one, everything seemed finalised, only for the landlord to suddenly decide to move in at the last second. After that fell through, they offered me a second flat, which I also went to view, but this time the landlord rejected my application because my salary wasn’t deemed sufficient, even though I had a guarantor lined up who would have covered the full cost of the property.

What was most frustrating is that the agency doesn’t seem to run a proper, thorough check on guarantors before submitting applications to landlords, so you end up finding out too late that your application is essentially dead in the water. On top of that, the landlords they work with seem unreliable and prone to changing their minds at the last minute, which makes the whole process even more stressful when you’re trying to secure a place to live on a timeline

We have been working with Chase Evans for quite sometimes now especially with Mr Mint Mok who is our property manager. He is always been responsive, very patient and very efficient. Any issues are handled quickly and it is clear that he genuinely cares about looking after the properties. It has been a pleasure working with him and we really appreciate the excellent service he has provided to us so far.

Matthew has been very proactive and efficient in solving the issue we had with the payment of Management fees. Thanks for Matthew’s top rated service as always. We have peace of mind with our property portfolio handled by Matthew.

Kevin had kindly assisted me with renting out a property very quickly. He was super quick with the paperwork and in responding to my questions which was so helpful. Even when I had to cancel at the end, he was very supportive and understanding.