Chase EvansReviews 

2,749
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Estate Agents
  2. Property management company
  3. Property Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,749)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dainik Sharma Helped us a lot !

Dainik Sharma Helped us a lot about my properties; amazing staff of Chase Evans.

Thx again.

13 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Dainik could help you.

Rated 5 out of 5 stars

Our experience as a buyer of a property…

Our experience as a buyer of a property marketed by Chase Evans was really pleasant, and we found the estate agents to be upfront and helpful throughout the buying process. Matthew Moloney in particular went above and beyond at multiple stages to keep us informed and advised, which was much appreciated!

14 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Matthew could help you.

Rated 5 out of 5 stars

Efficient Renewal from Kin

Big thanks to my dedicated Renewals coordinator - Kin Lee for handling my recent tenancy renewal. His communication was excellent throughout, making the whole experience completely stress-free. Great service!

14 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

I was served from one of Chase Evans…

I was served from one of Chase Evans stuff, Dainik Sharma, who work fast and efficient about renewing my tenancy agreement with my tenant. I am very happy to served from him.

28 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Dainik could help you.

Rated 5 out of 5 stars

Marvellous letting agent

Camille is professional and patient, someone you can truly count on.

13 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear camille could help you.

Rated 5 out of 5 stars

I would highly recommend Matthew…

I would highly recommend Matthew Moloney for his open and honest approach when selling my father's property.
He kept me fully informed every step of the way throughout the whole process.
He remained calm, measured and reassuring especially when issues arose over an external wall certificate.
The whole experience was made less stressful due to his knowledge and professional approach.
I highly recommend Matthew.

8 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Matthew could help you.

Rated 5 out of 5 stars

Abhijit from renewals department…

Abhijit from renewals department reached out pro-actively before my lease ended and helped in finalising a new one within a day.

12 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 1 out of 5 stars

Poor checkout experience & slow repairs

It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.

Will be cautious about properties managed by Chase Evans going forward.

15 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your experience and that you felt communication following your tenancy did not meet expectations.
 
We appreciate how important timely responses and clear updates are, particularly regarding deposit matters after moving out.
 
We would like the opportunity to look into this further and review the circumstances surrounding your case.
 
Please contact our Customer Services team directly at customerservices@chaseevans.com with your property address and tenancy details so that we can investigate and respond to your concerns properly.

Rated 5 out of 5 stars

Great Customer Experience

It has been a great experience being with Chase Evans for a long time now. Kin has been looking at our renewals management for a few years now and has been very diligent, thorough and helpful. I highly recommend Kin and Chase Evans for its high quality of service and friendly associates.

11 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

Amruta professionally addressed Tenancy Renewal

Amruta professionally addressed the renewal of the tenancy ahead of it expiry date to ensure void periods were avoided. Amruta advice on renewal was spot on inspect of the new rules and minimising costs associated with tenancy changes. Amruta and Chase Evans are a fantastic team to work with.

11 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

Rated 5 out of 5 stars

Above and beyond

Ginny Pattni was the agent for our purchase. She guided us through the process from start to finish and really did go above and beyond throughout a long and difficult transaction to respond to what we needed and keep everything moving forward - she was understanding and helped to navigate everyone through the many challenges that arose. Ginny was always available when we needed her and communication was regular, prompt and clear.

22 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

I’d like to leave a 5-star review for…

I’d like to leave a 5-star review for the lettings team, especially Ginny, who was outstanding throughout the process. Her professionalism, attention to detail, and supportive approach made everything smooth and stress-free from start to finish.

Ginny took the time to carefully consult on every detail, answer all questions clearly, and provide guidance whenever needed. She was responsive, knowledgeable, and genuinely committed to making sure everything was handled properly. Her communication was excellent throughout, and it was clear she really cared about delivering a great experience.

Thank you, Ginny, for all your help and support — it was truly appreciated and made a real

3 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

We are very grateful that Amruta Satia…

We are very grateful that Amruta Satia helped with our renewal swiftly and professionally, and has replied to our concerns and questions about the changes due to the updates in Renters’ Right Act. It was a great experience.

8 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear amruta could help you.

Rated 5 out of 5 stars

The tenancy on our property was due to end and a renewal was negotiated…

The tenancy on our property was due to end shortly. A new tenancy or renewal of the existing tenancy would both come under the new legislation. Amruta Satia, our Chase Evans Renewals negotiator guided us expertly through the requirements of the new rules, and negotiated renewal of the existing tenants, plus a small increase in rent at the same time. Thank you.

8 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear amruta could help you.

Rated 5 out of 5 stars

Perfect Professional Lettings Service

Grant and Faisal provided a very professional service in finding and moving in a new tenant into my apartment. Their office is located in the heart of Aldgate, making it magnet for home hunters.

23 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Grant and Faisal could help you.

Rated 5 out of 5 stars

I frequently communicate with email

I frequently communicate with email
Dainik Sharma is very nice to reply all the questions I raise with clear and straight answer. I appreciate very much

6 May 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Dainik could help you.

Rated 5 out of 5 stars

Excellent support on the new tenancy requirements

With the new tenancy requirements, it was great to have clear, concise, and accurate guidelines and services. Many thanks for Amruta Satia and the Chase Evans team.

30 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

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