Chasing Treasure Reviews 176

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more

Rated 5 out of 5 stars

Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valu... See more

Rated 5 out of 5 stars

I have never ordered from Chasing Treasures but when I found the perfect jewelry box for my 16 year old I placed the order. I did not place the order until a few days before Christmas and selected... See more

Rated 2 out of 5 stars

wondering where my order is.....they mailed me a tracking number that for 4 days has said it is not in transit yet getting a little worried it won't make it for Chirstmas! Their customer tra... See more

Company details

  1. Jewellery shop
  2. Clothing Shop

Information provided by various external sources

Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.


Contact info

3.0

Average

TrustScore 3 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great stuff

First time user , very nice . easy to order and the service is quick. thanks..

13 November 2015
Unprompted review
Rated 5 out of 5 stars

Jewlery Box

Nice finish and ballerina is better made than others. Music plays clearly.
Overall what I expected!

11 October 2015
Unprompted review
Rated 5 out of 5 stars

Gift

I recently purchased a jewelry box for my boyfriend.I was so happy with the box as was he.Online shopping was great & arrived when it was suppose to.Thank you. Tammi Shultz

24 September 2015
Unprompted review
Rated 1 out of 5 stars

No communication / No Customer Service

I ordered a jewelry armoire on 9/8/15. Received an immediate confirmation of the order. Haven't heard a word since, despite 2 unanswered emails I sent asking for the order status. Website is pretty weak, also, as there is no way to track orders.

19 September 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I ordered a wooden watch box to give to my husband. Checkout was easy and secure. It was shipped to me extremely quickly and in prestine condition. The craftsmanship is beautiful; and it is extremely functional. Thanks for your great work!

17 September 2015
Unprompted review
Rated 4 out of 5 stars

Good

Great quality and fast shipping however I am not satisfied with not receiving a tracking number via email. I had to call to find out tracking information. Overall I would definitely use this website again because of the great quality .

10 September 2015
Unprompted review
Rated 4 out of 5 stars

Good service, shipping a little costly.

Gave this 4 stars instead of 5 because I was unable to get on the website and had to call to place my order. Don't know if it was something with the website or my provider. I also felt the shipping was costly. Other than that I was happy with my experience. The person on the phone was very pleasant and I had my product 1 day after date expected, which was good.

3 September 2015
Unprompted review
Rated 5 out of 5 stars

Great Product

I purchased a wood floor model jewelry cabinet, just got in yesterday. I was so excited, because it was more than I expected! the craftsmanship was excellent. would recommend this company to anyone! Will continue to shop in the future. Thanks for a great product.

2 September 2015
Unprompted review
Rated 4 out of 5 stars

Beautiful piece

This jewelry box is beautiful, but there was the smallest white mark on the top. Returning it for a new one would be more trouble than I want to deal with, so I am keeping it. It is still beautiful.

23 August 2015
Unprompted review
Rated 1 out of 5 stars

no customer help

I'm still waiting for someone to contact me on how to return an item that I don't want.

14 August 2015
Unprompted review
Rated 5 out of 5 stars

Great prices and excellent selection!

I was shopping for a jewelry box for my Wife and Chasing Treasure by far had the best selection out of the sites that I viewed. The clear and easy to understand menus, along with the options available at purchase are also a vey nice touch. I will definitely be doing business with them again!

31 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently tried to order a jewelry box online, but couldnt find exactly what I wanted, so I called and spoke to a live person. Wonderful service.

24 July 2015
Unprompted review
Rated 5 out of 5 stars

My jewelry Box

I ordered a jewelry box. It was delivered within a few days, wrapped for protection.
It was exactly what had been pictured. I was pleasantly surprised that it actually looked better than I had hoped for.

12 July 2015
Unprompted review
Rated 1 out of 5 stars

Jewelry box

I just unpacked a jewelry box. The legs are made of synthetic material and the finish does not match the box, the mirror fell right out, the glue never held. The lid would not stay open, I hade to make repairs. All the draws are hard to open and close. Over all I think I would have been better to buy it at Wal-Mart and save $300. Poorly made, I would not recommend.

27 June 2015
Unprompted review
Chasing Treasure logo

Reply from Chasing Treasure

Hello, per our conversation: these ship directly from the manufacturer due to the shipping costs of such large units, so we do not have any ability to inspect the armoires. In your case, it is surprising to hear of the quality concerns, as this is one of our top manufacturers.

We did offer to refund/replace your piece, and asked for pictures of the finish as well as mirror in order to send to the manufacturer.

We are frankly surprised that you did not take us up on our offer of return or replace. We apologize for your dissatisfaction, and would have made it right for you, given the opportunity.

Customer Service

Rated 4 out of 5 stars

Caring Company

I had a great experience using Chasing Treasure! My purchase was made around Father's Day and I had selected 3 day shipping (gift was not for Father's Day) the company personally called me to explain it wouldn't be arriving in time for Father's Day if that was my hope. How nice!!

24 June 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look