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Rated 4 out of 5 stars

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... See more

Company replied

Rated 5 out of 5 stars

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... See more

Company replied

Rated 3 out of 5 stars

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... See more

Company replied

Rated 2 out of 5 stars

Proceed with caution.... HIDDEN subscription and expiration dates. I ordered a 12 pack of books 3 years ago. I ordered 2 of the 12 books. The creation process is easy but limited. I never knowingly ag... See more

Company details

  1. Photo printing service

Written by the company

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Father’s Day book turned out great…

The Father’s Day book turned out great for my husband! I struggled a bit using the website from my phone, and of course when I was almost done with the book, I thought about looking for the app. The app would have made it a lot easier I think!

18 June 2024
Rated 2 out of 5 stars

Did not get what I thought would be a…

Did not get what I thought would be a photo book. Each page has a black strip along the side looks awful. Also, all photos were zoomed in making the photo look like it is popping out of the page. While zoomed in photos cut off people or something. I went back to my phone to see photo that was taken by us and was not the same in the book due to whatever process you all do.
You were recommended to us from a friend and for the money we spent, I thought more than what we got for a photo book. Just very disappointed!

30 June 2024
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Reply from Chatbooks

I'm so sorry to hear this, Gregg. I can see that someone from our Customer Support Team is actively working on a resolution to this matter for you. We're committed to making this right. Thank you!

Rated 4 out of 5 stars

Overall a Positive Experience

I had trouble creating a book when using .HEIC files. They uploaded out of order and were cropped funny (not the original picture), and the thumbnails took a long time to load. I had to start over using .JPEG files and had no trouble at all. I initially reached out for help using chat, but I had to leave the queue. A person did check-in, but when I responded a Bot offered help (but was no help at all). Overall, I'm happy with Chatbooks. The glitches with format and help are why I couldn't give 5 stars.

4 July 2024
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Reply from Chatbooks

Thank you for the review! We're committed to making your experience as smooth as possible and I'm sorry for the hiccups you encountered. We are always available through email at support@chatbooks.com if you'd like to speak with a representative. Please don't hesitate to reach out!

Rated 5 out of 5 stars

“Yearbook” for Kid

Made a book of photos from my kid’s kindergarten year & he loved it. Pretty easy to compile. My only wish is that there were a few text templates for the cover vs having to use a photo or create/upload one.

21 June 2024
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Reply from Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Rated 5 out of 5 stars

Memories

What an opportunity to capture moments, memories in my life to share.

15 June 2024
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Reply from Chatbooks

Thank you for allowing us to print your special memories! We appreciate the review.

Rated 5 out of 5 stars

Very professional

Very good quality paper, pictures came out great; will definitely keep using. Also, this makes a great gift for a new mom who has everything!

6 June 2024
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Reply from Chatbooks

We love that your using Chatbooks as a gift- so special! Thank you, Karen.

Rated 5 out of 5 stars

So easy!

I love how easy it is to organize photos in Chatbooks!

29 June 2024
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Reply from Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Rated 4 out of 5 stars

A cute product!

Fast, kind, professional help with Chatbooks!
A darling product that our daughter has enjoyed doing for her now 2 year old!

(Wish you had physical gift cards to wrap for someone! Not a piece of paper.)

26 June 2024
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Reply from Chatbooks

Thanks for letting us know that you'd like a physical gift card, Holli! You can purchase that on Amazon to receive a Gift Card in the mail to wrap up for a gift. Simply search 'Chatbooks' on Amazon. Thank you!

Rated 4 out of 5 stars

Gorgeous photobook!

Gorgeous photobook!

I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and position of the image a bit more as they often print slightly larger than the page (even when I attempt to shrink them down) leading to information cut off along the edges.

16 June 2024
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Reply from Chatbooks

Thanks so much for the review, Autumn! You can adjust the size by selecting different layouts and then making sure to look through the Book Preview which will show you exactly how the book will look when printed out. If you have any trouble, please don't hesitate to reach out to support!

Rated 5 out of 5 stars

I'm a fan

I have used Chatbooks for years to compile yearly photo books of my kids. I am never disappointed.

9 June 2024
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Reply from Chatbooks

Thanks so much, Chad! We appreciate you being here.

Rated 5 out of 5 stars

Initially I had difficulty coming to…

Initially I had difficulty coming to terms with how to use the template properly. My questions were answered promptly and there was often someone at hand to help.
I am awaiting my first print with excitement.

24 June 2024
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Reply from Chatbooks

We can't wait for you to receive your book, Jill! Happy Chatbooking!

Rated 4 out of 5 stars

Simple design + Quality great!

I like the simple choices available. There’s no fuss or muss. You can organize photos quickly & easily! 👍
I just had trouble editing a few photos & couldn’t get the changes to stick. As well, the date change couldn’t be saved on some pages…..
Everything else is simple & straightforward.

24 June 2024
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Reply from Chatbooks

We appreciate you being here, Deborah! I'm sorry to hear that you had some trouble. We'd be happy to look further into this with you if you'd like to email support@chatbooks.com. Thank you!

Rated 2 out of 5 stars

Limited editing issues

I couldn't crop pictures from the website version of Chatbooks, so I reached out to customer support. The chat response rate was painfully slow, but eventually the advice I got was that the app would have the best options. So I downloaded and installed the app on my phone and found that most of the photos wouldn't even load, therefore not being croppable. I had struggled with the platform long enough that my deadline arrived so I went ahead and ordered. Not sure whether I'll like the final product.

19 June 2024
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Reply from Chatbooks

Thanks for the review, Erica. I'm sorry to hear that you had trouble. We are always available to help with photo editing/cropping issues. Please reach out to support@chatbooks.com and we'd be glad to assist!

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