I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
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Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you consistently have a great experience. We appreciate your kind words about our helpful team.
Lovely experience
I've been to Chatters twice now, both times with a different hair stylist, and both times have been lovely. I stress trim my dead ends and often have an uneven do when I come in for a trim - and there has been no judgement. Twice I've left there feeling better about my hair. Talented, professional and kind. Thanks for your help!
14 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experiences! It's wonderful to hear that you felt comfortable and confident with your hair after your visits. We appreciate your kind words and thank you for your feedback.
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you love your haircut and that it met your expectations. Thank you for sharing your positive experience with us!
Attentive and precision based
Our stylists pay attention and give us what we want. Always friendly too
13 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that our stylists are attentive and friendly. It's great to hear they listened and met your expectations. Thank you for your positive feedback!
Everyone is very friendly and…
Everyone is very friendly and attentive. The salon is clean and bright. I love my hair stylist.
12 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you found everyone friendly and attentive! We appreciate you mentioning the clean and bright salon and that you love your hair stylist.
Was very professional and kind
Was very professional and kind. My daughter got her ears pierced and she didn’t feel rushed or nervous. After care information was easy to understand
4 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that your daughter's ear piercing experience was positive! We appreciate your kind words about our team's professionalism and clarity regarding aftercare. Thank you!
All around great experience!
From the Administrator to my hairstylist they were kind and amazing! They kept me informed of my appointment as there was a situation at the Lougheed Mall, very professional and courteous.
My hairstylist cut my hair exactly how I wanted it, it was amazing and they were very lovely to talk to. Such a great experience!
I would highly recommend them!
1 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear about your amazing experience! It's wonderful that you found everyone kind and professional, especially with the situation at the mall. We're so glad your haircut was exactly what you wanted and that you enjoyed your time with us. We appreciate your recommendation!
Reply from Chatters Hair Salon - Lougheed Mall
We are so glad you had such a wonderful experience! Thank you for taking the time to share your positive feedback with us.
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you sharing your positive experience. We're so glad to hear that you were happy with the service you received. Thanks for your feedback!
nice haircat
6 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your haircut and had a positive experience. Thank you for your kind words!
Sophia is an excellent hairdresser and…
Sophia is an excellent hairdresser and has a wonderful disposition making all her clients feel welcome.
3 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your feedback! We're so happy to hear that you had a wonderful experience and that you felt welcome. Thank you for sharing your thoughts.
Reply from Chatters Hair Salon - Lougheed Mall
We're glad your daughter loves her hair! It's wonderful to hear she had such a positive experience. Thank you for the feedback!
Friendly staff
Friendly front staff
Seems.hempful when ppl came in looking for products. My stylist was friendly, positive, sassy and mentioned donating hair which rarely happens. I enjoyed my whole experience. Even though we had to evacuate due to a fire alarm that wasn't false, he showed humour and the team kept us informed. Tha ksfully this happened as my.hair was finishing haha. So I evacuated in style
1 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experience! It's great to hear that our front staff and stylist were friendly and helpful. We appreciate you mentioning the team's humour and communication during the fire alarm. Thank you for your positive feedback!
Erika was very helpful in fixing my hair
Erika was very helpful in fixing my hair style, and also gave me some tips on styling at home First time anyone has done more than just say “add this or that product “!!
30 August 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that our team member was very helpful in fixing your hair and gave you some styling tips. We appreciate you sharing your positive experience!
The people are professional and very nice
Very professional and very nice prople
Had excellent customer service
And enjoyed my.visit
29 August 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you found our team professional and kind! It's wonderful that you had excellent customer service and enjoyed your visit. We appreciate your feedback!
Amy is an excellent hair dresser
Amy is an excellent hair dresser. She really listens to her clients and ensures a great customer experience.
29 August 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your feedback! We are so glad to hear that you had a great experience and that you felt listened to. Thank you for sharing your thoughts.
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you sharing that our service and staff were great; we are so happy you enjoyed it.
The interaction with the staff is warm…
The interaction with the staff is warm and inviting
28 August 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you mentioning the warm and inviting interactions with our staff! We're so happy that you enjoyed your experience with us!
Sachin gave me a good haircut and it…
Sachin gave me a good haircut and it was a relaxing experience.
28 August 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you enjoyed your haircut and found the experience relaxing. Thank you for sharing your positive feedback with us!
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that your daughter loves her haircut! We truly appreciate you taking the time to share your positive experience with us.
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