I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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See what reviewers are saying
Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had such a wonderful experience my…
I had such a wonderful experience my hair turned out beautiful I was so happy with it and the service was amazing
17 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear that you had a wonderful experience and that your hair turned out beautiful! We appreciate your feedback and are happy you loved our service.
Love love love!!
Love love love!!! Coming here. Stephanie does such an amazing job and makes me feel so beautiful. She’s very detailed and makes sure you’re happy with your hair. 10/10 love this salon.
16 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you love coming in! It's wonderful knowing you feel beautiful after your visits. We appreciate your kind words and are so glad you enjoy our detailed service. Thanks for the 10/10 rating!
The stylist (Sophia) is great
The stylist (Sophia), my regular, was great as always, and did a wonderful job in short time. Also appreciate the free shampoo & rinse to get rid of all the little remaining hairs from the cut.
15 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you consistently have a great experience with your stylist! It's wonderful that you appreciate the complimentary shampoo and rinse after your haircut. We appreciate your feedback!
Amy D always gives me a great cut
Amy D always gives me a great cut and is so personable.
15 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a great experience! We appreciate you taking the time to leave us this wonderful feedback.
Shirin is always not just a great…
Shirin is always not just a great hairdresser but also a great and compassionate communicator
12 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your feedback and are so glad you enjoyed your experience. It's wonderful to hear that you value the communication skills in addition to the hairdressing.
Great experience as always
As always staff was very good. Listened to my preference and needs in regards to hair colour.
19 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that our staff consistently provides excellent service! We appreciate that they listened to your preferences regarding hair color.
"Booking is easy
"Booking is easy, and the staff are professional and friendly. Amy is a fantastic stylist—she always does my hair exactly how I like it!"
8 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that booking was easy and that our staff were professional and friendly. We appreciate your feedback and are so glad you love your hair!
Service was great
Service was great. It was busy but the staff was still accommodating. Sophia was very friendly and pleasant to deal with
6 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you taking the time to share your feedback. We're happy to hear that you had a positive experience and that our staff was accommodating, even when busy.
Great results and visit love my hair
Always a nice experience with Akram.
Front desk cash person very helpful and knowledgeable with product purchases
4 July 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you consistently have a nice experience. We appreciate your positive feedback regarding the helpfulness and knowledge of our front desk staff.
My first visit great to Chatters (none in my…
My first visit to Chatters (none in my hometown). Amy did my hair. She was prompt and very good. Loved the products too
20 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a great first visit and that you loved the products. We appreciate you taking the time to share your positive experience with us!
Appointment right on time
Appointment right on time. Stylist discussed what I wanted and any products already using. Walked out happy and will re-book.
25 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy you were seen on time and that your stylist discussed your needs. We're glad you left happy and will re-book! Thanks for your feedback.
Sophia is always great
Sophia is always great. She is personable and a delight to speak to. I’ll always leave satisfied with my hair cut and style.
25 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you consistently have such a wonderful experience! It's great to know that you appreciate the service, and we appreciate your positive feedback.
Kid friendly
Emily made my 6 year olds first professional haircut experience fun, playful, calm and she did a lovely job on her hair!
21 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that the first haircut experience was fun, playful, and calm for your child. We appreciate you taking the time to share your positive feedback!
Sophia is a great hair dresser and my…
Sophia is a great hair dresser and my daughter was very happy with her hair.
21 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear your daughter loves her hair! It's wonderful to know the hairdresser provided a great experience. We appreciate your feedback!
I always have a great experience and…
I always have a great experience and the staff is lovely. Thank you 😊
20 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy you consistently have a great experience and find our staff lovely! We appreciate you taking the time to leave us a review.
Red Carpet
From the moment you walk in the door and are greeted you feel like a queen. Always , all ways the best of service at this Chatters Location.
Thank you Staff and Amy !!!
18 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you sharing your experience! We're so happy to hear that you feel like royalty from the moment you arrive. It's wonderful to know our team consistently provides the best service.
Sophia is a master at her craft !
Sophia knows exactly how to work with difficult Asian hair like mine and is always extremely supportive to provide me with hair care details and products I can buy in the store. She has helped me on my hair loss recovery journey and has always been my go to and someone I always recommend.
18 June 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you feel supported and that you find the hair care advice helpful. We appreciate you recommending our services, and we thank you for your kind words.
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear about the excellent service you received from our stylist! Thank you for sharing your positive experience with us!
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your review! We are so happy to hear that you love the outcome and that you enjoyed your service.
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experience and that you find our team member friendly. Thank you for your positive feedback; we appreciate it!
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