Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more
Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more
I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more
Company details
- #2 of 12 best companies in Shoe Factory
- #17 of 35 best companies in Boot Shop
- #4 of 9 best companies in Shoe repair shop
- #70 of 216 best companies in Shoe shop
- #1 of 9 best companies in Shoe Wholesaler
- #13 of 34 best companies in Formal menswear shop
Written by the company
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Contact info
69 Rushton Road, NN14 2RR, Desborough, United Kingdom
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Reply from Joseph Cheaney & Sons
Great review too, thank you! Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear that you appreciate the quality, style, and lasting value of our products. Cheaney HQ
Cheaney shoes fan
Both myself and my wife are fans of Cheaney shoes - handmade, well made and made in England hence reducing the shopping's carbon footprint yet great experience!
28 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your support and for being a true Cheaney fan! We’re delighted to hear that both you and your wife appreciate the craftsmanship, quality, and sustainability of our handcrafted shoes. It’s wonderful to know that our commitment to British manufacturing resonates with you. Cheaney HQ
Quality product which fits superbly.
Quality product which fits superbly.
Shame you charge postage.
31 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your great feedback! We’re so pleased to hear that you’re happy with the quality and fit of your product.
We understand your concern regarding the postage charge, and we truly appreciate your input. We're always working to improve our service. Cheaney HQ
Absolute quality
Absolute quality. If you can afford, this is the place to buy shoes
11 February 2024
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you for your wonderful review! We’re thrilled to hear that you’re impressed with the quality of our shoes. We take great pride in the craftsmanship and materials that go into every pair. We hope you enjoy wearing them. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we really appreciate it. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for tjhe fantastic review, its appreciated. We hope you enjoy wearing your new shoes. Cheaney HQ
Quality shoes
Quality shoes, superb service, immediate delivery - what more can I say about this company. They are a pleasure to deal with.
29 January 2025
Reply from Joseph Cheaney & Sons
Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of our shoes, as well as the service and delivery. Cheaney HQ
Great experience
Accurate website description, great quality, prompt delivery and a good sale price.
29 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with us. It’s wonderful to know that our website, product quality, and delivery met your expectations, and we're glad you were able to take advantage of the sale. Cheaney HQ
As usual
As usual, my go to retailer for quality boots that will most likely outlast me! With the appropriate TLC they deserve.
Excellent product and equal service.
28 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your kind words and continued loyalty! We’re so glad to hear that our boots are your go-to choice, and we’re delighted that you appreciate the quality and service we provide. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
Exceptional service and great quality.
10 January 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
The boots are fantastic
The boots are fantastic, came exactly on time. But for the price you pay I am not sure why there is a delivery charge. It's not a lot but it's the principle.
10 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your great feedback! We're thrilled to hear that you're happy with the boots and that they arrived on time.
We completely understand your concern about the delivery charge, and we truly appreciate your feedback on this. We're always looking for ways to improve the customer experience, and your thoughts will certainly be taken into consideration. Cheaney HQ
The Bad Step
I found the laces too short - I already let you know about that fact, but received no response - and also found I couldn't close the part of the boot where the tying eyelets come together to help protect the instep from the rain.
Forgive the terminology.
9 January 2025
Reply from Joseph Cheaney & Sons
Sorry to hear you found the laces too short. Please email customerservices@cheaney.co.uk and they can arrange to send you some longer ones or ofcourse you can return the item to us for a refund. Details of how to do this can be found on our website. Cheaney HQ
excellent service
9 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback its appreciated. Cheaney HQ
Delivery was a little slow
Delivery was a little slow, 7 days, but maybe we are being spoiled by the big companies.
13 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback, sorry that delivery was slower than normal. Cheaney HQ
Always prompt delivery- quality never fails
Always prompt delivery. The little suede collapsable loafers are my basic everyday shoe 'slipper' for around the house/ popping out. Have them in three colours- black navy and tan, am eyeing up the rust too! Hope they bring back the dark green!
13 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your fantastic feedback! We’re so glad to hear that our prompt delivery and the quality of our products continue to meet your expectations. It’s great to know that your suede loafers are your go-to everyday shoe. We’ll certainly pass along your request for the dark green colour to the team. Cheaney HQ
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