Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more
Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more
I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more
Company details
- #2 of 12 best companies in Shoe Factory
- #17 of 35 best companies in Boot Shop
- #4 of 9 best companies in Shoe repair shop
- #70 of 216 best companies in Shoe shop
- #1 of 9 best companies in Shoe Wholesaler
- #13 of 34 best companies in Formal menswear shop
Written by the company
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Contact info
69 Rushton Road, NN14 2RR, Desborough, United Kingdom
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Well made using quality material.
8 April 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
The shoes were very well made but sadly…
The shoes were very well made but sadly a bit too long for me although the width was good.
31 March 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. Sorry to hear the shoes were too long for you. We would love you to visit one of our stores so you can try on some differnt styles and sizes. Cheaney HQ
Perfect
My wife, daughter and I visited the Covent Garden store on Wednesday 9th April - I had gone in the day before to try on shoes (Hurricane Boots). I cannot praise the service and the store highly enough. It’s easy to think in this day and age that quality and customer service have vanished, but this was outstanding. I am the proud owner of beautiful boots that I know will last, also I have the confidence that if I need anything for them in the future, the store will look after me. Fabulous. Particular praise for the chap in the apron and his colleague who were both kind, patient and knowledgeable. A positive experience- would completely recommend.
9 April 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you so much for your wonderful feedback. We're delighted to hear that your experience at our Covent Garden store was such a positive one—not only for you but for your wife and daughter as well. It’s incredibly rewarding to know that the service, attention, and quality you received exceeded expectations. We're especially pleased that the Hurricane Boots found the right home, and we’re confident they’ll serve you well for years to come. We’ll be sure to pass on your kind words to the team—they’ll be thrilled to hear it. We hope you enjoy wearing your new boots. Cheaney HQ
just good service great shoes
4 February 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. cheaney HQ
Excellent service
31 March 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. cheaney HQ
Well i must say I’m very disappointed…
Well i must say I’m very disappointed with my purchase of travel shoe care kit, it says in the information that the bag it comes in is leather? if that’s leather I’ll eat my shorts. The polish brushes, shoe horn and clothe probably adds up to about £30 so that leaves at least £50 to supply a leather bag( it’s not ) its a real shame because I recently had a great experience in the London store on Jermayne st where my girlfriend bought me a beautiful pair of boots for my 60th, the service was epic
So I thought I’d treat myself to this shoe care kit with birthday money from my elderly parents as something I can save
Shoddy
27 March 2025
Reply from Joseph Cheaney & Sons
Hello, Thank you for leaving us a review. After invetsigating further it seems we have incorrectly stated the bag is leather on our website description- it is actually PU Leather. We have updated the website accordingly. Please accept our appologies for this oversight.
Sorry that this has left you disappointed please do return it to us for free and we can process a full refund for you including orignal shipping charges. Cheaney HQ
Outstanding Customer Service !
Heading back to London City Airport today and walked past the Cheaney store on Cheapside and dropped in to see what they had.
The lovely Salma (from Jermyn Street store) offered to clean nourish my brown Waxy Commander boots, and we got talking about how I wanted these boots in black if only they were available. She popped down to the store room only to return with a pair of Corinthian black Waxy Commander boots !!
She didn't have them in a 7 but knew her store in Jermyn Street did so had someone collect them and bring them to us in Cheapside. After a short wait I left very happy with my new boots and a great belt.
Salma is amazing and certainly a great Brand Ambassador for Cheaney's.
3 April 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience at our Cheapside store. Salma truly embodies the dedication and passion we strive for, and we're glad she could help you find the perfect pair of black Waxy Commander boots.
It’s great to know that her customer service made such a lasting impression, and we’re so happy you left with both the boots and a belt you love!
We’ll be sure to pass along your kind words to Salma. We look forward to welcoming you again soon! Cheaney HQ
Joseph Cheaney: poor customer service
New policy from Cheaney: returns can only be made at the shop from which the item was purchased. An example of prioritising company systems over customer experience and convenience.
Cost of returned item which should have been credited to my account was actually debited from my account - doubling the cost having returned the item.
Assistant resolutely unapologetic with no acknowledgement of mistake.
Grossly incompetent and unprofessional.
28 March 2025
Unprompted review
Reply from Joseph Cheaney & Sons
We’re very sorry to hear about your experience and sincerely regret any frustration caused. Our intention is always to provide the best possible service, and it’s disappointing to learn we fell short in this instance.
Regarding the returns policy, we understand that this change may feel inconvenient, and we appreciate your feedback. Additionally, the issue with the incorrect charge is certainly not the experience we want for our customers. Rest assured that both charges were refunded, and the funds should be in your bank within a couple of days.
We truly value your business and your input, and we’ll take your concerns into account as we continue to improve our service.
Your email has been passed to our Retail Director who will reply as soon as possible. Cheaney HQ
Quality productts.
Great website for help and ideas as I wanted to match up shoe crème and wax, quality products with quick delivery, recommended and will use again.
17 March 2025
Reply from Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear that you found our website helpful and that you’re happy with the quality of our products and delivery service. Matching the right shoe crème and wax can make all the difference, so we're glad we could assist you. Cheaney HQ
Beautiful shoes
The shoes are true to size and fit me well. They are a versatile style which look good with trousers and dresses. The leather is beautiful, much nicer than the picture on screen when ordered online.
10 March 2025
Reply from Joseph Cheaney & Sons
Thank you for your wonderful review! We're so pleased to hear that the shoes fit you perfectly and that you love their versatility. It’s great to know that the leather exceeded your expectations. We hope you enjoy wearing them. Cheaney HQ
Cheaney Tweed Almond Grain Boots, Resole and Heels
I have just recieved my Cheaney Tweed Almond Grain boots back from the Cheaney factory after having them re soled and heeled and I must say what an absolutely stunning job has been done. They look as good as the day they were bought thanks to the skillful craftsmanship and dedication of the workers.
I was kept informed of the progress throughout the repair.
WELL DONE CHEANEY!
13 March 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you for your fantastic feedback! We’re thrilled to hear that your Tweed Almond Grain boots have been restored to their original glory. Our team takes great pride in their craftsmanship, and it’s wonderful to know their dedication has made such an impression.
We’re also glad you appreciated the updates throughout the repair process. Your support means a lot to us, and we’ll be sure to pass your kind words on to our team.
Enjoy wearing your beautifully restored boots. Cheaney HQ
Outstanding
28 February 2025
Reply from Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Beautifully wrapped and quickly…
Beautifully wrapped and quickly delivered, my son loves his present and will have great use and enjoyment from it for many years I am sure.
21 February 2025
Reply from Joseph Cheaney & Sons
Thank you for your lovely feedback! We're so pleased to hear that your son loves his present and that it arrived quickly. Cheaney HQ
Reply from Joseph Cheaney & Sons
Excellent review, thank you. We really appreciate it. Cheaney HQ
Great variety of leather shoe care products.
The information for leather shoe/boot care is excellent.
The colour of the creme/polish is a great match for my shoes/boots. Delivery was prompt and hassle-free.
Thanks
Iain.
17 February 2025
Reply from Joseph Cheaney & Sons
Thank you for your wonderful feedback! We're delighted to hear that you found our range of leather shoe care products helpful and that the information provided was useful. It’s also great to know that the colour match was perfect for your shoes and boots. Cheaney HQ
Quality all around
Quality all around, impeccable craftsmanship, it’s what you going to find in Cheaney shoes, absolutely stunning.
7 February 2025
Reply from Joseph Cheaney & Sons
Thank you for your fantastic review! We’re thrilled to hear that you appreciate the quality and craftsmanship of our shoes. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Kelmarsh …
Excellent quality shoes at a great price in the sale! I have wide feet and the G fitting is perfect. Delivery was prompt.
3 February 2025
Reply from Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Well made good looking shoe
28 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Great shoes at a sensible price
29 January 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
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