PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and understanding, making interactions pleasant and supportive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized approach and quick, efficient support. Consumers consistently find the service to be excellent and reliable, noting its ease of use and quick setup. Many reviewers emphasize the great value for money and affordable pricing, which significantly helps them stay connected without high costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as brilliant, reliable, and... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as superb,... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service provided by…

Really good service provided by company. Never had no issues. Reliable fast and always willing to help. I have used this company over a year now and it has helped me save alot of money.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

By far the best phone company in Uk…

By far the best phone company in Uk nothing is too much trouble they always go above and beyond for you to ensure the smooth running of your phone Line the are by far the best in the business and highly recommend I now get the best rates and the most cheapest cost to speak to our loved ones and would highly recommend to everyone they understand your issues and are like family when u ask for advice thank u for a fantastic service

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, quick and easy to set up.

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient my order was processed and numbers supplied. Thank you Jake for making my experience such a positive one.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Jake was quality!

Jake was quality!
Understood what it ment to me to end my subscription!
Quality guy, asset to your team and such a great phone manner.
Thankyou Jake!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Jake was amazing at sorting out my…

Jake was amazing at sorting out my issues .
He was very quick and professional and I can't thank him enough.
What a nice gentelman makes a change to have things sorted without having a fight
So thanks jake

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company fast…

Absolutely amazing company fast response when contacting them very clear and easy solutions Jake has assisted me today and he was absolutely amazing sorted the situation fast and polite considering it’s a Sunday morning and doesn’t open until 11am was all sorted by 9am and saves me so much money like an unbelievable amount of money I highly recommend you use this as there is never any faults or cut off and it’s very cost effective

14 December 2025
Unprompted review
Rated 5 out of 5 stars

I can not fault or complain with this…

I can not fault or complain with this service not only does it cost next to nothing for my other half to call the customer services is 11/10 they go over the odds to help! , iv only ever had to email or call due to me forgetting to transfer money into my account for the payment to be taken and they literally reply within minutes on a Sunday aswell !!! I mean with anything else your waiting 2/3 business days but no not with phone savvy , also absolutely no interference with connecting when on holiday , sometimes I only had 4g & very low signal when I was abroad but I still every call connected and very cheap compared to others , this phone savvy account makes things easier and cheaper to stay intouch and I can not thank the team behind all this for their help , all you have to do is enter your number you would like the calls to be diverted to and pay the £24.99 fee for UNLIMITED minutes .. ( iv paid 9.99 with a differnt services and only got 300 minutes then have to pay again to renew , we use that in 2/3 days ) and then the team do the rest for you it’s easy fast & reliable TEAMPHONESAVVY!

7 December 2025
Unprompted review

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