PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and understanding, making interactions pleasant and supportive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized approach and quick, efficient support. Consumers consistently find the service to be excellent and reliable, noting its ease of use and quick setup. Many reviewers emphasize the great value for money and affordable pricing, which significantly helps them stay connected without high costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as brilliant, reliable, and... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as superb,... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(214)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service cheap reliable and does…

Great service cheap reliable and does the job for keeping connected whilst locked up, dont be fooled by other services offering the same as your limited to minutes and can only use so many where this is unlimited.
Great customer service and always there to help and resolve any issues that you encounter this is a 10/10 service which i highly recommend

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service ***

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in years. What an absolute diamond. CHEAP CALLS AND 5* CUSTOMER SERVICE!!! 5*****

12 September 2025
Unprompted review
Rated 5 out of 5 stars

The best there is

This is an excellent service and helped me so much. It allowed me to talk to my partner everyday at a reasonable price each month. Other services were completely eating at my credit and I found it was having to be topped up. So a standard price each month was the best way for me. I would rate them the best to keep in touch with loved ones.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

My partner is in jail nd I've just not…

My partner is in jail nd I've just not long been out ,this is our life line to say in contact nd we speak for 5 hours a day ,just had a lovely call off the company nd has made my day better ,he has helped me When I needed that kindness thankyou 😊

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Updated dates

My payment declined due to not having enough money till pay day and he swapped up my payment day and made it so the payment won’t come out till pay day! Thank you!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastiv

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one.
When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and made me tear up....thank you so much ❤️

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Firstly I want to say THANK YOU

Firstly I want to say THANK YOU! straight forward Iv used a lot of these services different ones for different reasons but this one is by far the best one iv ever used , within minutes of me applying I received a call just to clarify that all my information was correct and I entered a wrong number so it's a good job phone savvy call you then straight away o received my landline number , I then also needed to change the number the calls divert to when I say with in minutes I had a reply I mean 2 minutes after I emailed I had reply from Jake who I must say is absolutely professional friendly straight forward and so helpful who helped me straight away , no buts no extra fees no catches just straight forward not even just business who provide this service Iv ever emailed a company and got a reply within minutes and that's no exaggeration I emailed about going aboard 2 minutes later I had a reply these guys are on hand to help whenever you need them , I'm hoping I don't need this service for long 🙄😆 but for as long as I do I will use phone savvy I physically can not moan or pick a fault with them at all all round stress free so thank you guys I can not recommend you enough fantastic , cheap and reliable professional and fast response

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Very straighhtforward & cheap way to…

Very straighhtforward & cheap way to ensure my loved one was able to contact me with a huge financial impact. Great customer service from Jake who kindly contacted me to ensure my loved one's release went smoothly, before deactivating my number. Highly recommend this service & company.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Genuine People - Amazing Business

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and understanding too, during the hard times. Genuinely lovely people.
Thank you always. Xxxxxxx
5 stars plus xxxxx

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service when I first joined the Prison were funny about the number I was really distressed and upset. I phoned them and they assured me everything was going to be OK. Gave me a different number and everything worked. They understood how important it was for me to keep in contact with my partner. Always there at the end of the phone can’t recommend them enough really friendly team. Opening hours of brilliant as well after work because they shut at 8 PM. I’ve only ever had good conversations with them and recommend them to anyone that’s wanting to get landline numbers to their mobile.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a really pleasant phone call with…

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moon the fact their customer relations is amazing and personal as well. I absolutely love CP calls both my partner and I are able to stay connected for longer. Keep shining guys 😁

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I have had some hard situations but…

I have had some hard situations but phone savvy has always been able to help me when I missed a payment the staff at phone savvy rang me and talked me through some options which helped me alot the staff are really nice polite kind and always willing to help no matter what your going through I recommend phone savvy to anybody who needs help with cheap phone calls from ur loved one in prison

28 June 2025
Unprompted review

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