PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and understanding, often going above and beyond to assist. Many highlight the exceptional customer service, noting quick responses and a personal, caring approach that makes interactions pleasant and productive. The service itself is consistently described as excellent, reliable, and easy to use, providing a vital connection for many. People particularly value the affordability and clear pricing, finding it significantly cheaper than alternatives and offering great value for money, which helps during difficult times.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their kindness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, reliable, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Reviewers consistently express satisfaction with the affordability of the service. Many customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Everytime.

Really easy to use, customer service is always 10/10. Jake always goes above and beyond to help out. Never had any issues with system or connectivity!

Would highly recommend ☺️

1 June 2025
Unprompted review
Rated 5 out of 5 stars

This company has been a LIFE LINE

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left.
The set up was so easy and when I missed the second payment, they didn’t just cut us off, they texted me to get back up and running without a hitch.
Communication with phone savvy was excellent and fast. Jake was the last person I dealt with and he sorted my cancellation out quickly and professionally as my boy will be home soon. Thankyou Jake.
Can’t BIG UP these guys enough.
Amazing service, fast communication and an absolute pleasure to deal with, so if anyone needs this service don’t bother looking any where else.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value for money

Would highly recommend this service if you have a loved one currently serving a prison sentence. Good value for money also is enabling my daughter to speak to her dad multiple times a day without astronomical call charges

17 May 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing service provided by the…

What an amazing service provided by the lovely Jake. Thank you so much for helping me sort my number out, honestly not had such amazing customer service in a long time. I would definitely recommend PhoneSavvy to family and friends to call loved ones, they are trustworthy and reliable. Thank you for your help once again, appreciated.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

I have been using phone savvy for 2…

I have been using phone savvy for 2 months now and it has helped massively! There was an issue with payment and the online assistant help was so fast and resolved the issue so quickly! When I wanted to change my plan they responded so quickly! They are the best service I have used in a while

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Jake helped me going through a…

Jake helped me going through a stressful time and he was definitely understanding made it easier for me to explain and bring with phone savvy has saved me a lot of money and helps my husband a lot with his credit I appreciate it and would recommend it to anyone that has someone in prison and if you need help ask for Jake he’s very helpful

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Rachel && Jake I think we’re their…

Rachel && Jake I think we’re their names && they were spot on. They themselves made the option too do something that would help me out without me having too ask. Really appreciated it as u don’t really get that from others people nor companies so was spot on!!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

This service is brilliant had a phone…

This service is brilliant had a phone call off a lovely gentleman called jake who is very polite and helpful and always solves a problem, I would recommend it to anyone, jake as very good customer service skills which is what you always want keep up the good work jake 😀

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Have used a couple of “landline to…

Have used a couple of “landline to mobile” sites but not found one as good or cheap as this. All calls come through every time. Loads cheaper than any other one I’ve used and the price per month is brilliant too. Won’t use anyone else now 🙂

13 January 2025
Unprompted review

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