PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and understanding, often going above and beyond to assist. Many highlight the exceptional customer service, noting quick responses and a personal, caring approach that makes interactions pleasant and productive. The service itself is consistently described as excellent, reliable, and easy to use, providing a vital connection for many. People particularly value the affordability and clear pricing, finding it significantly cheaper than alternatives and offering great value for money, which helps during difficult times.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their kindness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, reliable, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Reviewers consistently express satisfaction with the affordability of the service. Many customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wouldn’t have been able to manage the…

Wouldn’t have been able to manage the landline prices without them ! Clear concise customer service and I cannot express my happiness with their check ins - I’m quite forgetful so I’m grateful. My partner Still has a few years to go so they will be right in my pocket for some years to come !

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Its a good service and the staff are very professional and helpful and do everything they can to make sure I can stay connected even through no fault of their own. Would definitely recommend this service.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and flexible so reliable

Such a brilliant service my partner has told me to leave this review and of how flexible and supportive the company are example I did not have my full payments Friday and paid half but stayed connected for a one of exclusive which is not available on other services I would recommend this to anybody and everybody who have loved ones in prison thank you again

13 December 2024
Unprompted review
Rated 5 out of 5 stars

The service is simple to use

The service is simple to use, and very cost effective. Customer Service are second to none, and couldn’t help enough. I have renewed my services also, which was also very easy… A very happy customer, thank you so much 5 ⭐

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, very polite and helpful when I have spoken to them and has saved me money. Would recommend this service.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

10/10 customer service , always so lovely everytime i speak to them, one in particular i believe his name is andrew ( sorry if i got wrong & he’s honestly a delight to talk too.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

I have been using this service since…

I have been using this service since october last year and I couldn’t be happier with it. I had issues with a card and they called and kept reassuring me and that I really appreciated. They contact you straight away as well if you have any issues and are always happy to help.

I really appreciate all the help and support.

16 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look