PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and understanding, often going above and beyond to assist. Many highlight the exceptional customer service, noting quick responses and a personal, caring approach that makes interactions pleasant and productive. The service itself is consistently described as excellent, reliable, and easy to use, providing a vital connection for many. People particularly value the affordability and clear pricing, finding it significantly cheaper than alternatives and offering great value for money, which helps during difficult times.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their kindness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, reliable, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Reviewers consistently express satisfaction with the affordability of the service. Many customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

Perfect service as always. Never no problems, always happy to help and always very supportive with any questions.
Highly recommend this service never had any issues.
Always polite and very helpful!
Thank you for a great ongoing service :)

25 March 2024
Unprompted review
Rated 5 out of 5 stars

This has been such a god send for our…

This has been such a god send for our relationship! Thank god for PhoneSavvy! Calls are now so much cheaper and he can reach me anytime on my mobile so I don’t need to be at home. The service is very good and the staff are very helpful. Thank you

21 March 2024
Unprompted review
Rated 5 out of 5 stars

This company is Fantastic ⭐️

This company is so helpful. They answer there phones in good time and they are always so polite. They accepted my application quickly and efficiently. And they are extremely good at resolving issues ending in an extremely happy customer. 10/10 highly recommend ⭐️

7 March 2024
Unprompted review
Rated 5 out of 5 stars

My experience with cheap prison calls has been helpful and easy to use and easy to get a hold of and always try there best to help me with my services …

My experience with cheap prison calls has been outstanding, they are extremely helpful and are extremely kind and always pleasant to help you, they always offer me ways to help pay for the cheap prison number and always provide a helpful service and I would recommend to anyone who is looking for ways to use this service for a cheaper alternative I couldn’t be happier to use this service

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing very happy with the service they provide!! Very good customer service!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

The easiest 5 star given *****

I have been with CPC's for six month now, they are hands down the best cheap prison calls service out there. Not only does their service mean my partner and I can talk more often, the calls are stress free due to the lower cost he is now charged.
The customer service from day one has always been amazing. They have been easy to contact either by phone, email or live chat and. they are very quick to respond and deal with everything straight away! It's a bonus that every person I have spoke with has been generally lovely.
For 24.99 a month which is also the cheapest service I have found, its a win all round with these guys! Which is probably why partner is always recommending them. 😁
Honestly the best all round service you will find. I highly recommend them! And clearly so does my partner!

7 January 2024
Unprompted review
Rated 5 out of 5 stars

This company has been a massive help to…

This company has been a massive help to me and my loved one in prison,if I've had a problem with anything at all regarding my account with them they have been very kind and helpful to help me through the situation with quick affect! If it wasn't for me being signed up with them I would not be speaking to my loved one as much as I do,it's a very hard and stressful time being away from your loved ones especially at this time of the year and also with the economy being the way it is, it's very reasonable priced and when you telephone for help and advice the gentleman Alexander is more than happy to help in anyway and also reassure that your not alone in these situations!I would like to thank each member of the team for the work they put in to helping myself and other family members to stay connected with there loved ones,yous a fab job and I would highly recommend tbis company to anyone in the similar situation to myself!!!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service my landline came through straight away which was a big help also well worth it for only £25 a month and has saved me and my boyfriend a lot of money. I’ve called once with a query and it was sorted out straight away
Very friendly and helpful staff
Thank you for making this hard time easier for my family

17 December 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been been with Cpcallsuk for a…

I’ve been been with Cpcallsuk for a while now and what such an amazing App to keep in touch with your loved ones inside, cheap calls and they phone credit last longer will definitely recommend to anyone
Best way to keep in touch with your fmsiky and Friends

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Go to service …

Cheapest alternative i’ve seen/found and customer support is always there to help. Understanding and communication is friendly and helpful. One to go to for exemplar services

21 November 2023
Unprompted review
Rated 5 out of 5 stars

PhoneSavvy has made staying in contact…

PhoneSavvy has made staying in contact with my loved one so much easier and cheaper and we get so much more time together for such a reasonable price. Always 10/10 customer service too! Couldn’t be happier

21 November 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been using Prison Savvy for almost…

I’ve been using Prison Savvy for almost a year now, really good service - helps me to keep in contact with my boyfriend every day and makes landline calls cheaper! I get frequent phone calls regarding the service / etc and their always ever so polite and helpful on the phone :)

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Life saver

I have been using phone savvy for a year and it has made talking to my husband so much easier. We could talk for longer and more frequently due to the low cost. The money I payed my end outweighed the amount I would have sent to him to pay for telephone calls.
Only down side and not sure if it was phone savvy was the telephone line was most often robotic (this could of been the prison though).
We had a fault with the line once, I contact phone savvy and they sorted it straight away and called later that day to check everything was working brilliant customer service.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

I think phone savvy is a really good…

I think phone savvy is a really good services to use it makes the calls a lot cheaper to my loved 1 in prison I could not rate this service any better it makes our calls a lot longer and a lot cheaper I am really happy with how the service works

10 November 2023
Unprompted review
Rated 5 out of 5 stars

I have found Prison Savvy very reliable.

I have found Prison Savvy very convenient and very reliable. I have been using their service for a number of months now without any fault. The cheaper calls make the phone credit for my partner last and allow us to have longer calls which is amazing. Also, along side this, the Customer Service is amazing and I wouldn't change to any other provider. Very happy customer.

10 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look